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November 2023 by Tami H.
Wish I could give them zero stars. Had a check made out to me and tried to cash it. The sender accidentally added an A to my name. They wouldn't cash it even though everything else was correct. Told me I'd have to have a new check issued. Treated me like I was an idiot and held up my ID and pointed to how my name was spelled. I'm not stupid - I know how to spell my name. Never do business here!! B of A is bad enough but this branch sucks.
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October 2023 by Erik S.
I honestly don't even know why I bank here, it's consistently a sub par experience. But changing banks seems like a hassle too, ugh.
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September 2023 by Ken C.
I've banked with BoA for almost 20 years. I've recently moved to Seaside and assumed I would get the same excellent service I have received at other branches. Not so! First, completely closed on Saturday ... ?? Then tried to use the drive-up ATM .. first, it refused a check I tried to deposit - it had been folded ... NEVER had THAT happen at ANY other ATM. If that isn't bad enough BOTH machines refused to take CASH! No explanation... just spit the cash out! This bank branch is definitely NOT customer friendly!!
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November 2022 by JuIie L.
I know I have written a review for this branch before but I don't see it anymore. I guess they paid for it to be removed. Here's the addition to the review they got deleted: Why is closing a Bank of America IRA CD and transferring it to a Bank of America IRA savings account considered a rollover (only one allowed every 12 months) rather than a direct transfer?! They're both accounts within Bank of America. Unfortunately I was not able to go to the branch with my family member and was not able to stop this from happening. Make sure you do your research and don't listen to these people telling you this is the only way that things can be done. These people are only here to scam customers and get the bank as much money as possible.
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November 2022 by melisa j.
Absolutely unprofessional and rude. I arrived at the bank at 3:55 and went outside to help an elderly woman up the stairs from the parking lot. She and I arrived at the front door at exactly 4 o'clock and the doors were locked. The gentleman sitting at the desk told us he could not unlock the doors because the lobby closes at 4. Tried to explain the situation and he would not approach the door just kept waving as off in hand motions from his desk While making a number 4 sign with his hands. The way he treated this elderly woman and dismissed as both was absolutely unprofessional and disgusting.
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October 2022 by Jon P.
Seaside Branch Manager Hai Tran is a gem and deserves recognition. We are long-term BofA customers who have seen the contraction of staff and the apparent disregard of top management deteriorate over the years. BUT ... last week when I was calling around to find a safety deposit box (and 7 branches had failed to even pick up the phone!! - not even pick up the phone) Hai Tran picked up the phone, talked to me in real-time, and set up an appointment for the next morning. The next morning, as scheduled, he assigned competent staff to help me and the task was done right, the first time, less than 24 hours after my call. We appreciate that.
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August 2022 by Chelsi R.
I never leave bad reviews but here we are... whyyyyy cant this bank get more tellers? With the clientele, its not like they dont have the business. Ive been in line for 32 minutes with 3 people still in front of me. Change it, please, Seaside needs this branch to stay open
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July 2022 by P M C.
I have made three appointments in the last month. They have been late very time. Each person I met with was incompetent. Even an appt with Branch Manager was disappointing in that I explained myself several times, and he did not seem able to understand problem and what to do. I was able to solve problem on phone within 5 minutes (after being on hold for 12 minutes). Each time the person was unable to help resolve issue and it seemed they were not in possession of proper information.
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October 2021 by C S.
Atm was exploded several weeks ago, currently waiting in line because no one bothered to fix the ATM..... Bank of America is a sad excuse of a company. Somehow in Carmel they are able to have working ATMs plus security guards. I wonder what the difference is?
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October 2021 by Clara S.
Atm was exploded several weeks ago, currently waiting in line because no one bothered to fix the ATM..... Bank of America is a sad excuse of a company. Somehow in Carmel they are able to have working ATMs plus security guards. I wonder what the difference is?
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May 2021 by Robert S.
Always long lines and not enough tellers, expect to waste 30 mins waiting or more, never fails
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February 2021 by Cory G.
This is by far the worst Bank branch to go to and stay FAR away from the relationship specialist of this bank, starts with a Y. She was so rude, unprofessional and made me very uncomfortable. I will never return here again. I don't know how these people get hired who lack social graces or professionalism but they do. I drive an hour away just to get proper customer care service but will not go back to this bank EVER. Terrible and unwelcoming.
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November 2020 by Ali Y.
I would give negative stars if I could! I hate B of A so much their ATM malfunctioned and kept our money but there was nothing they could do about it! Phone number after phone number and nobody could help us. Finally, after day 4, we finally got our claim going but the employees there act like you are asking to give the money out of their own pocket
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July 2019 by Not Y.
This banking location should be shut down. I came in to do a sizable withdrawal today because I am migrating my banking elsewhere. I don't mind doing the report, writing down my social and showing a secondary form of ID. What I do mind is when the idiot behind a 40 FOOT LONG GLASS WALL hold the piece of paper that my social was written on up in the air that was in large font for ten seconds so that everyone else can see to ask me "do you wanted it back?" The glass wall isn't privacy glass you moron! Calling corporate and complaining. She should be fired and so should the manager.
