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August 2023 by Tom Duggan IV - Realtor
Great selection
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March 2023 by Robert Llorin
The female staff person was friendly and knowledgeable about products.
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February 2023 by Pierre Lecomte
They will go the extra way to sell to you but will make it a nightmare for you to get what you paid for. Be prepared to struggle.
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December 2022 by Cody G.
I'm part of a construction company, Disaster Kleenup Specialists. In my position, customer service and selection is key to providing the best experience for a homeowner. Lisa at Carmel Stone is always so helpful and professional. Her experience has bailed me out of a few situations by even matching natural stones and tile. I mainly call her when I need countertops however. They have the best selection of natural stones as well as Quartz Countertops. They are also very competitive in their tile selections. I've attached some photos of the beautiful work Lisa was able to help me find and work with the homeowners budget. I've worked on over 20 projects with her and expect to continue our relationship with her due to her excellent customer service and her knowledge in the industry.
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September 2022 by V W.
Very rude, their customer service needs major help. I see why shoppers go to San Jose
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August 2022 by Rhonda Hurtado
Employees are friendly and as helpful as they can be. I needed porcelain for my shower floor and their options were way too limited. If you want real stone, they have a good selection, including slabs and interesting mosaics.
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August 2022 by Just Me
Dun friendly staff with a wide selection!!
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July 2022 by Edward D.
We just completed a partial renovation of our kitchen primarily focusing on new quartz countertops rather than tile. The choices are endless but with the help of Evan McKinder at the Sand City location we were able to find the perfect match. Since we were not changing our cabinets or back splash this was tricky. Evan made the search easy, he followed through and worked with our tile guy and installer. Everyone at the store is helpful, and they follow through but Evan was exceptional. I highly recommend using Carmel Stone for your next renovation.
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July 2022 by Dana S.
Our house flooded and we needed a complete remodel. We worked with Lisa, she was amazing and very helpful during our process. Carmel Stone has a wide selection of products. We would definitely use them again for any home project.
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July 2022 by Ken K.
We had shopped for kitchen countertops for well over a year when we discovered Carmel Stone in Sand City. We fell in the love with the beauty of their Porcelain Calacatta Michelangelo. Within 6 months of it being installed and us working in our kitchen we got 3 chips on the edges pf the countertops. We had no idea how they got there as we are pretty careful cooks in our kitchen. We contacted Carmel Stone to complain and they sent the owner Mr. Robinson out to our home. He said they have never had a single complaint on Porcelain and that we must have hit the counters with something very hard which was definitely not the case. He offered no help other than to call the fabricator to see if they could repair it in anyway. The fabricator who he called then told us he would never recommend using porcelain on counter tops as they are so easy to chip and crack. When we originally evaluated buying these porcelain countertops the sales person said this is the strongest material they sell even over quartz and granite which is why we decided to go along with it along with the fact it is just beautiful. We feel completely mislead and we would definitely not wish this on anyone else either remodeling a kitchen or building a new home like ours knowing what we know now. I will say that Mr. Robinson has absolutely no empathy or customer service skills. We found him to be complete dis-engaged and rude and we'll never do business with this company again.
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April 2022 by Rebekah P.
Tried to come here to see about purchasing quartz countertops as we are in the middle of a kitchen remodel. We waited around the store for almost 30 minutes and were never helped. We left and will take our business elsewhere.
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June 2021 by Laura L.
Omg... I can't get over my new countertops. Working with Baldemar ("Baldy") was AWESOME. He gave us a very reasonable price and was willing to work with us to get our dream stone at an amazing price. Without his help, we would not have been able to get what we wanted. Thank you thank you!!!!
