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March 2025 by Rene Miller
I ordered an à la carte Chile Relleno and it came cold with a cleaning product taste to it. I literally had to wipe my tongue with a napkin several times to get the taste out of my mouth. I tried to talk to an employee, but he was too busy to talk to me. I really hope that I don’t get sick.
My bean and cheese burrito with guacamole first came with avocado on the side so they remade it, but didn’t melt the cheese and had avocado pieces instead of guacamole.
I’m really disappointed because I used to love coming here. I won’t be back.
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March 2025 by Daichi Sanssouci
Santa Fe is a Mexican grocery store with a prepared food counter and a bakery section. The store is nicely kept and produce, etc are displayed nicely. The reason for only two stars is because the customer service is terrible. The employees are racist and it was 100% obvious that they dislike non Hispanic clientele. The lady was calling me some vulgar Hispanic names while talking Spanish but the idiot didn't realise I understood what she said. This market discriminates customers who are Mexican or Hispanic. I won't be back to this Seaside location.
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December 2024 by Lynn DelaTorre
I remember I was in need of sesame seeds for a mole and I stopped by the Seaside Santa Fe store. I stopped by the door to look at the ad. A young lady walked up to me and in Spanish told me 'they' don't 'like' animals in the store, referencing my Service Animal. True she did not have her Service Animal vest, since I had only anticipated filling with gas. I replied that she is a Service Animal. The young lady asked if she was an 'Emotional Support' animal. Again I replied she is a trained Service Animal. The young lady proceeded to ask for the Service Animal Credentials, making a gesture with her hand. I replied she did not need a credential. Then she proceeded to call a Supervisor on her walkie-talkie. I went back to look at the ad. When I was done, I asked if she was refusing us access to the store, she replied 'no' but asked that I wait for the manager. So, indeed she was refusing us access to the store until the Manager spoke to me. Manager arrived and asked if indeed was a Trained Service Animal. I replied yes, that I suffer from anxiety and she is trained to assist me (very expensive training). She is considered the same as a medical device. The manager said ok to allow us in. I mentioned that the young lady asked for credentials and that was not appropriate. I cannot wait until Mi Tierra reopenes. In the meantime I will no longer patronize a store where we are refused entry, received dirty looks and heard her talking about us. I do speak Spanish fluently so I did understand what was being said. There are only two questions that can be asked. She did not ask either of those questions rather asked for credentials. Why assume my Service Animal is an Emotional Support Animal after I told her she is a Service Animal? I only picked up two items but felt very uncomfortable. Mind you I was not rude, belligerent or disrespectful. I was trying to maintain my calm when faced with such ignorance. Tried emailing corporate but only able to locate an email address. Very disappointed. Very embarrassed.
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November 2024 by Kathy De Lima
I ordered a CA burrito and a taco. Burrito was filled with mostly potato, some avocado and a sliver of meat. Taco meat was hard. Never coming back and would not recommend.
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October 2024 by Rosa Hidalgo
Kisses the butcher shop employees are rude
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September 2024 by April J
Used to love this place for the fresh made salsas but I went in 2 days ago for some and my husband and I got food poisoning. Also-I was ignored by the older salsa counter gentleman because I don’t look like I speak Spanish. 😒
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August 2024 by Mexican Pride
Bad organization in the food area 👎👎👎
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August 2024 by Thaigirl thai
They are rude to non speaking people that's why I don't go in there anymore... what a shame
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July 2024 by Vania Ramirez
I forgot why I didn't shop at this store.
You have to pay in each department you buy, I understand that there is no scale in each department but if you only have a barcode they should charge you at the bakery or taqueria and not go to the main cashier. They should be more flexible and the cashiers are not friendly.
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May 2024 by Latino Power
Well, to begin with, they don't let you enter with backpacks, in a pandemic I understand it, but right now in 2024 there are no longer restrictions, a lot of fruit, meat and vegetables are already old and in poor condition and they still sell them, in the butcher shop a man is always there bad, read you order a quantity of meat or cheese and they always give you more, things are more expensive than normal, and be very careful when paying, they always charge you more and their excuse is Q, the computer crashed and I charged the last client, one time it comes, but every time, boy no, that's a lot.
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April 2024 by Kristy Salinas
Good customer service I love this store
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April 2024 by Ana Diaz
The cashiers are always friendly with men, they are not professional in that they have a bad attitude with women and charge more and how they entertain men to charge them more for purchases.
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April 2024 by Ana Bello
The truth is, it was a very rare time that I came to buy there, but today I was much more disappointed, with the prepared food that was Chile's Relleno, I think that they were very bad from the previous week, apart from the staff, terrible service...
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March 2024 by Victoria Hernandez
Loving being able to get things I can't get some where else. Thank you. Asparagus
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March 2024 by Mr Review
Well, to start, they don't let you enter with backpacks, in a pandemic I understand it, but right now in 2024 there are no longer restrictions, a lot of fruit, meat and vegetables are already old and in poor condition and they still sell them, in the butcher shop a man is always there bad, read you order a quantity of meat or cheese and they always give you more, things are more expensive than normal, and be very careful when paying, they always charge you more and their excuse is that, the computer crashes I work and collect from the last client, once it comes, but every time now, boy no, that's a lot.
