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February 2024 by Ivy E.
I brought two Amazon packages in for return. As I was looking up the scan codes on my phone the associate took one of the packages and put a sticker code on it. She then scanned the code and told me that it was not returnable to Staples. I said "what, you haven't scanned my bar code yet." She exclaimed rudely, "yes I did ma'am and this isnt returnable!" I was shocked"no I said I haven't pulled up my codes yet." Once again she told me "I did scan your code!" She then calls over to the manager and tells her she scanned my code. The manager took over and had no trouble actually scanning my return codes applying stickers and making the return. INCOMPETENCE AND RUDE! Unbelievable how confrontational and unprofessional, that associate was. She was quick to raise her voice to me call me "maam" and tell me I got it wrong when in fact she was wrong! Never again will I choose that store for anything. Pitiful!
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February 2024 by Ashley K.
Lady at copy/photo was very helpful so thank you for your help today. I appreciate it. As far as the male employee at the front check out, you were rude when I was asking a question for help. Should probably adjust your tone of voice when speaking to customers when you don't know how to help someone. Just an fyi for the next person with an issue with their card not working at the self printing machines, you can kindly help them buy offering to charge a gift card with a few dollars so they can use the machines.
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January 2024 by Nicholas Shake
Staples always has everything I need. I usually go here to drop off and pick up printed . marketing materials for one of the restaurants. The print quality is always superb. Awesome colors and they almost always get the cut on the materials perfect. If you need a quick professional print job, I highly recommend Staples at this location.
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December 2023 by Tiffany S.
I stopped in here yesterday looking for a box. I almost walked out and a nice lady stopped and asked me if I was finding what I needed (I wasn't) and she directed me. I found 2 boxes for less than $10. UPS wanted $12/ per box!! Needless to say I was pleased. The store is bright and clean. Since we lost Office Depot this is the go to for office supplies. They have print services on site as well. I came back today and bought a mouse pad. I returned because the lady was so nice and helpful yesterday. Thank you!
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November 2023 by Shaniece Cason
I'm a local small business owner and I have used their printing services a ton over the last few months. A few days ago I went in to pick up some prints for my mom and had no major issues aside from being blatantly ignored by the woman manning the printing department, and my moms prints weren't laminated as she had requested. I brushed it off because a super sweet guy ended up helping me with everything and they laminated the pages at no additional charge, so fine.A few days later I went into the store to pick up some prints for my business that I had ordered online. The same woman (ARELY) who had completely ignored my existence when I went to pick up my moms prints, ended up helping me. After she gave me my poster she randomly decides to ask me if I paid for the prints that I had picked up for my mom the previous day. I was taken aback by the question and the insinuation behind what she was asking. I told her I had, and then asked her to elaborate on her question and why she asked me that, to which she had valid no response. For context, the prints that I picked up for my mom were literally $1 and some change. I've never stolen or walked out on any type of bill in my 30+ years of living, so I was extremely insulted by the question. I spoke with her manager and let them both know that I'd be contacting corporate. Her manager seemed upset and disappointed but only offered to "speak" with the employee. I have worked in sales and customer service for 12+ years and I understand that there are times that your words and intentions can by taken out of context, but I think that this employee was fully aware of what she was asking and the impact that it would have, and if she wasn't, then I think that this is a hard lesson that she needs to learn.I am a black woman so not really sure if she was trying to racially profile or just be a horrible person in general, but if you print anything there I highly recommend avoiding the girl with glasses in the print department. She's extremely rude.
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October 2023 by Shaniece C.
I'm a local small business owner and I have used their printing services a ton over the last few months. A few days ago I went in to pick up some prints for my mom and had no major issues aside from being blatantly ignored by the woman manning the printing department, and my moms prints weren't laminated as she had requested. I brushed it off because a super sweet guy ended up helping me with everything and they laminated the pages at no additional charge, so fine. A few days later I went into the store to pick up some prints for my business that I had ordered online. The same woman (ARELY) who had completely ignored my existence when I went to pick up my moms prints, ended up helping me. After she gave me my poster she randomly decides to ask me if I paid for the prints that I had picked up for my mom the previous day. I was taken aback by the question and the insinuation behind what she was asking. I told her I had, and then asked her to elaborate on her question and why she asked me that, to which she had valid no response. For context, the prints that I picked up for my mom were literally $1 and some change. I've never stolen or walked out on any type of bill in my 30+ years of living, so I was extremely insulted by the question. I spoke with her manager and let them both know that I'd be contacting corporate. Her manager seemed upset and disappointed but only offered to "speak" with the employee. I have worked in sales and customer service for 12+ years and I understand that there are times that your words and intentions can by taken out of context, but I think that this employee was fully aware of what she was asking and the impact that it would have, and if she wasn't, then I think that this is a hard lesson that she needs to learn. I am a black woman so not really sure if she was trying to racially profile or just be a horrible person in general, but if you print anything there I highly recommend avoiding the girl with glasses in the print department. She's extremely rude.
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October 2023 by Greta G.
Sand City, CA Staples, second time in 72 hours that I've experienced an ABRASIVE & UNPROFESSIONAL ATTITUDE from an employee there. I used to LOVE this STORE! I am a 61-year-old who has worked professionally in Washington, D.C. and other states in a long career of professional environment attitudes and good experiences with other Staples locations on the east coast. But this store has recently declined in its behavior towards clientele. My primary use of Staples now is to use the self-serve printers, not for large professional print jobs by employees, but occasionally I do need to obtain the assistance of an employee. This store did in the past 2 years have mature empoyees, but lately they have immature 20-something, attitude filled "supervisors" who will tell you to "Get Back! You're too close to me!" when you walk up to them to ask a question as if entering the store is a celebrity showcase and I'm a mere attendee, not a customer who has certainly dropped a lot of revenue into this location. Instead, "I'm a supervisor!" blasts out prematurely interruptive of the first nature of the question I am asking. She is so proud she is a supervisor and has no self-awareness that, as the Customer, we don't care; we just need your assistance whether you're a peasant or a queen, and we have entered your store to get your assistance. This is WHY we are in your store, asking for your help. Yesterday I went into this store location to do a quick self-serve print job, but there were 2 woman, DOING THE SAME JOB, monopolizing BOTH self-serve printers in the store. When I came in, I didn't know this because both women were busy collating at the island counter, away from both the printers making them look available for use so I inadvertently walked up to one of the printers and observed it was indeed in use. I then moved to the 2nd printer and I was told by these two customers the second and only other self serve printer was also STILL in use by them. So, the printers were just sitting there unused while they collated and I asked if I could just step in and make two copies and they said no. There was NO-Employee behind the Print & Design Counter for employee assistance customer print job requests. NO ONE. I just needed 2 things printed. I was only planning to be 3 minutes in the store at the most. 2 pages, that was it. I was a little miffed at these 2 customers monopolizing BOTH self-serve printers for the SAME job but I was willing to get help from another Print Shop employee to just print it for me, There was no one behind the Print & Design area so I walked over to a cashier across the store and urgently plead with her to help me with just printing TWO pages I needed get in the mail THAT DAY. That employee was very polite and understanding and pointed to another employee who was now walking with a box and towards the Print & Design counter who the cashier told me was the Print Employee to ask for help. So, I walk over to meet the other employee with the box and this is the SAME "Supervisor" who proceeded to raise her tone at me and tell me to "GET BACK!" two days before, a 2nd time! Again! (This young woman does not behaviorally display mental fitness for customer service work in the least if she is so psychologically on the defensive with customers who will walk up to her and ask for help, people she doesn't know, new people=customers!) She says, "I can't help you because I' m helping THESE girls with THEIR print job"--THE SAME GIRLS WHO MONOPOLIZED the only 2 self-serve printers in the store. ALL OTHER CUSTOMER NEEDS ARE NOW SUSPENDED FOR THESE TWO YOUNG WOMAN AND THEIR ONE PRINT JOB. So basically, I was not an important customer to this "Supervisor" at all. I was not going to get my 2 pages printed out, a very simple request. Just so incredibly unprofessional. This is NOT a store of Vintage Classic High Quality Customer Service or Heathy Customer Engagement at all. It is not a store capable of multi-t
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September 2023 by Kevin Wolff
I hadn't been to Staples in years. The other day, I needed something quickly (I couldn't wait for Amazon) and Staples had the specific item I needed. Once I visited the store and was reminded of what they carry, I found another excuse to go there a few days later. It's a convenient place to find many things, plus it's open quite late, which is nice.
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August 2023 by L D.
Wow, I just entered the Staples store and I was greeted by Philip. He was able to help me do some thing that I could not do. He was able to help me print a document from my phone, which was giving me great trouble. And he had terrific knowledge, kindness, and skill. His technical skills and computer skills were fantastic and made me feel so comfortable as a client walking into Staples. It's great to have Philip in the store.
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May 2023 by Lucy V.
I had essential tax papers that needed to be copied with the holes punched in on the forms for a binder. The girl that worked in the copying section made my copies. I paid the express price for 389 pages which she made me count before she wrote the ticket to do the job. I spent at least 10 minutes counting the pages and ensuring everything was in the correct order. When my copies were returned, as I checked, she had the tax form pages all mixed up with the different years! I spent two hours recopying original prints, individually cutting holes in each page (since it was late at night), and I did not have a hole puncher to get things ready. That's why I went to Staples to save myself some time. To top it all off, she had a bad attitude and did not want to help me. Staples in Seaside, CA, went downhill, and I stopped going. I was willing to try the store, but the girl working there did not want to help me, and she messed up my tax records. I am a teacher, and I used to do business with them but never again!!!!!!
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April 2023 by Joe B.
I can usually find what I need. So that is good. I find the price tags are not always correct, and the people working could have better attitudes.
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February 2023 by Amanda G.
I called to see if they had a item in stock because I have it on the website and Miriam answered and she is the most unhelpful person I've ever spoken to you. She's like no we probably don't have them and I'm like the website says you do it she's like well we probably don't... Hope you guys not relying on her to get people into your store to buy stuff because she was horrible and I'm pretty sure the store does have the item but now I'm gonna go to Best Buy because how rude and unhelpful Mariam was over the phone.
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January 2023 by mona shahnavaz
I was there today and a few days ago to have my thesis project covered as a book. I had everything ready and just needed someone at the prin station to help me with the cover. Mary Ann was at the print station both times and she was THE WORST. She was beyond rude to me and ignored me both times, she doesn't even listen to customers. First time she said today is late and nobody's here to help you, at 2:15 pm. Second time, she saw me waiting in the line and when it was my turn she smiled and said: I can't help you (without listening to me) and everybody else is at lunch, while "everybody else" were standing in print station. If you need help from print station you won't receive it at this branch, save your time and go somewhere else.
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December 2022 by MEAT M.
Wow...talk about having a bad day.Went to Staples today looking for a silver permanent markerfor the Holidays. Asked the female manager on duty..."Aisle 6" she says.Thank you and off I go in search of aisle 6 (between 5 and 7) at least I thought.What the heck, is it hidden? I go back to the female manager.She looks at me, as she drinks her coffee, giving me a look like I'm stupid.She shouts at me "JUST WALK AROUND THE OTHER SIDE OF AISLE 5" !!!How rude can you be?Naa...with an attitude like that, I think I'll leave and not ever return again.Side note:After looking at other reviews I've noticed the female manager in mean to everyone.
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December 2022 by Gregg M.
As a contractor we dropped off a thumb drive for plans to be printed for a property.Well it is Monday morning and we are in need of our plans. The people at staples have lost out thumb drive. This is not good! These cost a bit of money for plans and security of our job is now out there somewhere. They are not to be trusted!!