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March 2024 by Gaylynne Sword
When I brought my car in with a screw in the tire, I was told the only option was buying a full new set of tires due to my car being AWD. He never offered to remove the tire to see if it was repairable, and talked down to me as if I was stupid and not able to understand the need for AWD tires to be at the same tread level. I took the car to Benedetti tires, who took the tire off, discovered it was repairable, and explained that even if they had needed to replace the tire, they would wear down the tread to match the others. My cost was $34 that day, not over $1000 as suggested by Mr. Garcia. I would never go back to this location. Yes, I'm a woman, but I'm not stupid and am disgusted at a shop owner who would try and rip someone off so blatantly.
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March 2024 by Sarah Newton
So fast and helpful! Got a nail in my tire, and the kind folks at Big O had it patched in no time at all.
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March 2024 by Donald Lipmanson
Very good choice of tires for heavy electric car, friendly and efficient scheduling of service, tire installation and alignment completed in promised time frame.
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December 2023 by Kristen Reyes
I’ve come to Big O Tires before and been pleased with the service. This time, I came in for an oil change and the tech kindly recommended I call the dealer since my car was likely still under warranty for service. It was! He saved me $100. Great customer service!
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December 2023 by Sean Swetland
Excellent job. I had a nail in my tire. Since I purchased the tires at Big O, they not only fixed the tire but rotated all 4 tires at no charge. I was back on the road in 20 minutes.
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December 2023 by Jeff Day
Great location, Great price. Gave my car a complete inspection and alerted me to issues i knew nothing about.
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October 2023 by Steve LaBranche
Was in & out pretty quick. Sales staff was friendly and helpful. The place was clean with a nice waiting room. Was disappointed to get home and realize I have to put full size spare back underneath vehicle myself.
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October 2023 by Melissa Bechtel
A Big NO.I recently had the unfortunate experience of Big O Tires in Sebastopol, and I must say, it was nothing short of dissatisfactory. From start to finish, the whole ordeal left me feeling frustrated and disappointed.Firstly, the customer service was abysmal. The staff, Javier, seemed disinterested and unhelpful, making me feel like I was inconveniencing them by simply walking through the door. It was as if I was invisible and my presence was a bother to them.Moving on to the actual service, it was an absolute nightmare. I brought my car in for a simple valve gasket replacement , and it took an absurd amount of time for them to complete the task. The lack of communication and transparency from the staff regarding the delay was incredibly frustrating.Lastly, the pricing at Big O Tires was exorbitant. I felt like I was being taken advantage of with their inflated prices for labor. It was clear that they were more interested in making money rather than providing a fair and reasonable cost for their services.Overall, my experience at Big O Tires in Sebastopol was nothing short of infuriating. The lackluster customer service, lengthy wait times, and overpriced services left a sour taste in my mouth. I would highly advise against anyone visiting this establishment if you value your time, money, and sanity. I was a repeat customer but now I will never go back.
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October 2023 by Kylie
Got tires and wheels from these guys. Kept my car for over a week just for a wheel installation. When I brought it back to have tires rotated, they gave my car back to me with missing lug nuts and didn’t put two of the wheel spacers back. Didn’t know this until I took my car into the shop for some repairs in regards to the steering wheel shaking about a month later. When I tried to see if big o could order the wheel spacers that they lost for me they completely blew me off. Wouldn’t even order the lug nuts for me and kept saying they would get back to me. The manager is a complete j*** when I was nothing but patient and have spent over 2k here. Don’t waste your time.
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July 2023 by Matt McDavid
Went in to get a tire patched. The associate didn’t even inspect the tire he just put a gauge on it and told me they were too thin to patch and I had to buy 4 new tires. The tires are 1 year old. I went down the street to Kalembas and they patched it no questions asked. Don’t let them swindle you.
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July 2023 by Jacqueline Goff
Came in at 1pm to get a tire rotation and alignment. Tech stripped the lug nut and we're sitting here waiting on a replacement part to fix their mess up. Time is now 4:20pm . Not very pleased with their service.
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June 2023 by Benjamin Laszlo
I was in desperate need of a tire yesterday in Sebastopol. They helped me out, gave me a great price on a new tire fixed it in a jiff! They also gave me an estimate on getting my brakes done which was fairly priced vs. the other place in Sebastopol I checked out. So I might be back but will probably get them done locally. Their facility was very nice and the staff was very helpful. They have a good operation here and I liked it a lot. A great stop, shop and roll! (A service pun that was intended!)
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June 2023 by Cheryl K.
Great customer service from Javier this week. I brought in my car for a valve cover repair, and (due to unexpected schedule issues) they wouldn't have time to get it done on the day I had scheduled. Javier gave me a discount and set it up so that two days later my car went straight into the bay and was fixed in record time. Courteous, thoughtful, and professional. Kudos!
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May 2023 by Kaitlyn
LEFT THE TRUCK UNLOCKED OVERNIGHT OUTSIDE (contacting management about this issue)DO NOT TRUST THIS COMPANYREFUSED TO DO AN ALIGNMENT ON 2000 FORD RANGER.They STATED THERE WAS A STEERING FLUID LEAK (with a little knowledge and comprehension you folks would know that on this model car the PS fluid will be forced out of the lid when the wheel is turned while the car is off) as we stated the lower ball joints and upper control arms were just replaced (the wheele being turned during).Also stated that there were MAJOR OIL LEAKS- There are only MINOR OIL LEAKS. Nothing major that would cause innability to do an alignment.Lastly, it was in need of new breaks (Duh?)Instead of paying $75 for them to take 30 mins & tell me what I already know and do nothing, I'm bringing my business to BENEDETTI. They're cheaper for an alignment anyways.
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May 2023 by Greg d.
So this actually happened the other day. I came in for a tire patch and they told me that it already had a patch and they couldn't repair it. They did not have the tires I need so they said I will put a little extra air in it so you can get to a new tire place that does. When I get to the next tire place, they pulled the tire off and it bounced so high that it freaked him out so he checked the pressure and unbelievably found that they put 107 pounds of pressure in that tire you do not put 107 pounds of air in a tire on accident. They obviously did this on purpose And in doing so put a bomb on my car I will be pressing charges and suing the living s*** out of them because this was done on purpose and they could've killed me. There was hardly any tread on this tire. They even pointed out how dangerous this tire was so putting 107 pounds of pressure put my life at risk and they knew it when they did it and they will pay.
