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February 2024 by AngelicOne
Store still closed and it's almost 0810 and no sign of any employees.Please learn to open ON TIME. You lost 2 customer's who were waiting outside.
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February 2024 by Miranda Fitts
Desperately needed some UTI pain medicine early in the morning, store was not open at 7am on a Tuesday as advertised on the website. No other drug stores in area open. Would have stayed home and waited had someone taken 2 minutes of their shift to update hours.
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January 2024 by Laurie Ludwig
At the CVS at Rohnert Park Expressway , CA, 1-5-24 I had a frustrating experience getting common pain relievers. The signage the pharmacy area wasn’t clear. I ask the young woman at the pharmacy counter where I could get Advil. She didn’t know what it was. I said it’s a pain reliever. She didn’t direct me to the location. I started out of the store and stumbling into the pain relied section which wasn't clearly marked and found the Avil clearly displayed and another item I needed. I went up to pay and asked the same person if they had cold packs (icing products) I asked the pharmacist and he gave me an aisle. I found one product. that I couldn't use and went back to ask if they had jell packs. He wasn't sure. There was another woman there and she didn't know. I left very frustrated. Over the years at this store, I have received poor service with this particular location with a variety of staff.
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November 2023 by peggy ritch
They are like my family, tells me when my shots are due.text me when a med is ready for pickup.
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October 2023 by Melina Rico Garcia
Jay is very rude. Always in a bad mood. Very bad customer service!
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July 2023 by Dennis Horne
Great service and wonderful staff. The pharmacist manager is the best.
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June 2023 by Geri Haslett
I love this CVS. The pharmacy staff and Checkout staff are great. Also the shelves are stocked and it is clean. Everyone is super helpful.
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April 2023 by G. W. Hampton
Seems very disorganized with a lot of the staff disinterested in helping, offhand in helping or downright rude and unwilling to discontinue private conversations with other employees to help. I've only been in a handful of times but every time I seem wind up talking or asking questions to voices coming from behind piles of boxes around the store. Most recently I asked a question of two employees chatting at the door. One was sitting as if watching the door and the other was just standing there talking, I wasn't feeling well and wanted to get what I needed and go but neither of them were helpful. The one sitting down was especially snarky and couldn't wait to get back to their conversation.
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March 2023 by lucyann tedesco
I already did, they weren’t too good
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March 2023 by Akinna A.
Pharmacy staff are overworked, underpaid and underappreciated by their corporate overlords. Somehow the pharmacists and pharmacy technicians manage to be friendly, efficient and calm in spite of job conditions that seem designed to subdue the happiest heart. The for-profit medical services industry grinds away the humanity in even the most dedicated professionals eventually and I salute the resilience of the hardworking employees of this particular CVS pharmacy. *The rest of the store is fine, four stars, comparable to any other similar store. The *bathroom* has always been a disgusting swamp to be endured only in a true emergency where the only alternative is to publicly soil yourself. Better to race home or to use the bathroom at Starbucks than enter this cesspit. Want MRSA? You can probably get it from the soap dispenser or the doorknob in this bathroom. It seems like it might get spritzed with disinfectant every few days by horrified employees, but never professionally cleaned.
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January 2023 by Rebecca Pirak
I love this store and current location. I miss the old location near me in the lucky redwood market as I love this location.
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October 2022 by Dez
This is place is amazing! Very clean and has a lot of products. When I left my wallet in the car I ask if the manger if she could watch my things and she did ! the people are friendly and we’re very nice to my 2 year old daughterThank you
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October 2022 by Karen W.
Customer service doesn't exist anymore!! I go to check out and they send me to self checkout while 3 employees stand around chatting and I'm the only customer. It must be nice to work where there is no Supervisor to teach employees how to treat customers.
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September 2022 by Claudine T
Never had a problem here though it annoys me that everywhere you call nowadays you get a robot.
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August 2022 by Suzy T.
Avoid at all costs. The rite aid in Sebastopol is so much better in every way. The people who work here are miserable and want to make you miserable as well. The worst pharmacy experience of my life.
