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January 2022 by Arthur Halavais
Stopped in quickly to grab a sharps bucket. On checkout, my $4.14 purchase was rounded to $5. The checker insisted that I had opted in to donating a portion of my purchases through their rewards program (I hadn't). The checker refused to remove the rounded up donation amount, saying that they didn't have the authority. The checker then refused to void the transaction and start over without inputting the rewards program code. Finally, upon asking for a manager who had the authority, I was asked why I was too cheap to donate to charity.2 stars because they did have the sharps bucket in stock, which Safeway did not.
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November 2021 by Jo N.
I don't know why there's such a low score. The pharmacy is far better than CVS. They are very kind and helpful when you need help. The store is so much cleaner than CVS in our town. I used to love going into CVS when it was in the Redwood Plaza, but the new one is always filthy and disgusting. I much prefer Rite Aid. They have what I need here in terms of sundries and pharmacy needs. Big bonus if you are a visitor; postcards are only $.25 lol
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September 2021 by Google user
Stopped in quickly to grab a sharps bucket. On checkout, my $4.14 purchase was rounded to $5. The checker insisted that I had opted in to donating a portion of my purchases through their rewards program (I hadn't). The checker refused to remove the rounded up donation amount, saying that they didn't have the authority. The checker then refused to void the transaction and start over without inputting the rewards program code. Finally, upon asking for a manager who had the authority, I was asked why I was too cheap to donate to charity. 2 stars because they did have the sharps bucket in stock, which Safeway did not.
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June 2021 by Amara L.
Just transferred all my prescriptions to this Rite Aid pharmacy in Sebastopol from CVS Sebastopol. I have never had any problems with this Rite Aid pharmacy dept. They are always polite and helpful. CVS pharmacy dept doesn't answer their phone so I moved on...
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March 2021 by Mike Capone
went for my coronavirus shot great place
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March 2021 by Glynda K.
The pharmacist and all the techs are so friendly, professional, & kind! I was so surprised to see all the negative reviews!!! Including the personal naming of staff that I *know* are wonderful!
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March 2021 by Glynda Keehn
The pharmacy at Rite Aid is full of the best pharmacists and pharmacy techs, like Marnie, Theresa, and Barbara. Plus a rotating cast!
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January 2021 by Stephanie L.
I had been going to CVS pharmacy for months and they never filled my prescription without me prompting them to, it usually involved a million questions and phone calls and they never filled it on time resulting in a lapse in my prescription. I decided to give Rite-Aid pharmacy a try. What a difference. They filled my script sent by my dr with zero issues, on time the first time, and notified me to let me know it was ready despite the fact that I had never been there before. There was no line, and it was quick and painless. And it was cheaper (I'm waiting for my insurance to kick in and pay out of pocket). I'll be having all my prescriptions filled here from now on.
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May 2020 by Esme V.
Went in today to buy a few items and cashier was very rude!! I asked her for a bag after I paid and she said they had no bags. I called to speak to the manager after I left and he confirmed they had no bags. If you have a store and are out of bags and will not allow people to use their own bags due to covid at least warn people before they decide to shop and have to carry out all their items bagless in the rain!
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February 2020 by Jamie Fernandez
A few of the employees were extremely rude to my boyfriend and I and refused to give us his prescription which was already paid for by workman’s comp. They gave me attitude though I was polite and never raised my voice.
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January 2020 by Jamie F.
If you want to have a pharmacy tech be rude and refuse to give your prescriptions that were already paid for my workman's comp, then please use this Rite Aid pharmacy... this happened to my boyfriend the day he was released from the hospital after suffering a traumatic brain injury. The pharmacy tech was extremely rude and gave me attitude, even after it was discovered she was inputting the information incorrectly in her database. I was using this location for my own prescriptions and switched pharmacies right away. No one should be spoken to or treated in the manner she did to me, especially since I was never rude to her or ever raised my voice and the issue was due to her error. It was completely uncalled for. Use CVS, boycott Rite Aid!!
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September 2019 by John S.
Pharmacy greatly understaffed. Only one customer representative at 2PM Wednesday 9/11. When the pharmacist returned from lunch, she was rude and didn't care that I had waited 30 minutes to drop off a prescription. The overweight, heavily tattooed supervisor was of no help, stating "everybody is entitled to lunch." Prescription filled at CVS and account moved there. John C. Sweeney, MD
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December 2018 by Laen S.
Called and spend 10 minutes trying to find a real person to talk to at the pharmacy. They probably were late to work as it was exactly 9am and I kept getting sent back to the main menu. Finally got a hold of someone who confirmed the prescription was ready. Upon arrival I'm informed that my insurance card didn't have all the info they needed. This has never happened to me before anywhere, ever. They called the number on the card but it was Saturday and the insurance office was closed. So I had the option of purchasing out of pocket which I had to do because it was an emergency. Then I was also informed that my prescription was, in fact, not ready and there would be an additional wait. I will absolutely do whatever it takes not to return to the pharmacy here. What should have taken 5 minutes turned out to be nearly an agonizing hour.
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March 2018 by Poppy B.
It's never good to tell customers "You have 5 minutes until we close" instead of a more friendly greeting upon first coming in. I also had 8 min. Not 5. I was also reminded a few minutes after coming in that they are closed now. I actually had about 3 min left. Not a good look for you Rite Aid!
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February 2018 by Critic C.
There's no customer service here, since the employees are as slow & as dull as dirt, no matter what their age. You can never find anyone to help you at all. I was waiting at the counter with more stuff than ever, & the 0ld Hagragbag that was supposed to be at the counter [the 0nly 0ne], chose to restock the store literature instead of waiting on me 1st! And now, as an extra added bonus attraction, in Psycho Dysfunctional $ebastHole, Bozo the Clown's great granddaughter is here, with her bright red curly hair too! She's just as useless as the rest of the staff is!
