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June 2023 by Gilda B.
Car Wash doesn't like dirt and rinsing so it avoids it, apparently. When I kindly told the big, jolly fella who worked inside the store to pass on the crew who repaired the car wash that the car wash wasn't removing the soap, dirt and cobwebs, even on their premium wash, his reply, "It's just a machine; and it doesn't remove cobwebs". He recommended I give my car a good wash before coming to the car wash and using their towels to clean after the car wash. I wish I had time to thank him for his "manly xplaining" advice. He probably assumed it was my first EVER automated car wash experience and I didn't know about automation, as I'm over 50 years old.
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June 2023 by Kaitlyn
CAR WASH: Ruined car trim and seals on an 06 X5 bmw (that got new windows, seals, and paint a few years ago so they're pretty much new) and now I have CRACKED SEALS around my windows which get hand detailed each time after I go through this wash so they're protected from the sun... They are NOT REGULATING the CHEMICALS at all.GAS PRICES: averageCUSTOMER SERVICE: is always hit or miss
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June 2023 by K S
This lady stole my car wash while behind her. I had to get a replacement code in which the next lady ahead of me almost did the same causing me a hassle and wait of over half an hour! Will never return!
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May 2023 by Cynthia H.
A while back I stopped to refuel at Rotten Robbie, Sebastopol. The pump that I happened to choose had a nozzle that kept shutting off every other second! Moreover, the catch on the nozzle that keeps the fuel flowing was broken and not working. My hand began to hurt from having to keep restarting the pump, but the worst surprise happened because there was nothing to indicate that my tank was now full. Instead of shutting off automatically, the gas kept flowing into my tank until the tank suddenly overflowed and two streams of unleaded gasoline began shooting forth, fountain-like, from both the left and right sides of the hose which was still going into my tank! The left stream of gasoline sprayed onto the left side of my mid-calf length black sweater, which was really upsetting, as it is a clothing item that I love and wear daily, and more of the fuel drenched the ground. After this my sweater exuded an unmistakable gasoline odor; I had no choice but to dryclean it for $15. I complained to the cashier about my mishap and suggested that she tell the person in charge there that that hose or at the very least, the nozzle was broken. Though I thought I heard her agree, she was not very sympathetic to my problem. When I asked her if there was water to cleanse the gasoline-infused pavement and my compromised sweater, she directed me to the reserve of dirty water used to squeegee car windows. Her apathy made me realize it was time to cut my losses and go home.When I arrived home and told my partner about it, I was amazed to hear him say he'd had a near-identical experience with that same pump spewing gasoline onto his coat and shoes a number of months before !! I've been to other Rotten Robbies where the fuel pumps are well-maintained, but my experience at Rotten Robbie, Sebastopol was unfortunately and quintessentially rotten!
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March 2023 by Angelina Veronica
I don’t know what that ladies name is that was just working but she had wavy brown hair, she’s bigger in size. SHE IS THE BIGGEST (excuse my French ) C*NT EVER!!! No costumer service skills so rude for no reason, clearly hates her job. If she’s gonna act like that she shouldn’t have that job in the first place. Made me so angry I flipped her off through the store window. My day is ruined.
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June 2021 by One who waits
Friendliest place to buy fuel in town. A local haunt for many a long time Sebastopol resident.
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February 2021 by Ken King
First time visitor last week and filled up then used their brush-free car wash. The employees don't seem very sociable but that car wash is the BEST brush-free car wash I've ever used. The sprayers are STRONG and the foam gets sprayed uniformly over every inch of the car (2018 VW Tiguan). The air dryer is strong as well but it only gives you 20-30 seconds to go through.
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December 2020 by Kevin Watson
Employees can't seem to remember how to turn on there ice coffee machine.. Ive literally dealt with this atleast 15 times since I started going to this station because I moved here to Sebastopol. I go to the other locations on Guerneville rd and Todd rd frequently and have NEVER dealt with this at any other locations. ITS ABSOLUTELY RIDICULOUS!! Set yourself an alarm or write a damn note! I shouldn't have to drive out of town for a f in ice coffee because of others incompetence and inability to do there job successfully.
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December 2020 by Thomas N.
The lowest price for a mask at this establishment if you happen to forget yours is $8.99. gouging their customers because of the pandemic. Boycott
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November 2020 by Amy A.
The lady today, Saturday, 11/7/20, around 10am, was unbelievably rude.
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April 2020 by Jeffrey E.
They finally replaced their car wash door and back in business. There are only a few places that offer a brushless car wash. Does a decent job and they have brushes and buckets of soap you can use before hand to pre wash. For the most part have been pleased with the results and going there is my weekly ritual. Helps when parking under a tree as the wax seems to keep the sap from sticking....The few times the machine did not clean as it usually does they always gave a rewash and apology. They are very much a local business that earned a loyal customer base as their staff prides themselves on customer service and building a healthy relationship.
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July 2019 by Don Lynne
This touchless car wash is great. Clearance is 7 feet, so you can even wash your van. It's a very tight fit getting into the car wash. All the cars before is had to pull forward and back up a little to get the right angle. Touchless is the way to go.
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September 2018 by Cheri Brumley
Oh boy, these guys have .50 cent charging dongles on the counter that they sell for $8. I said to them, "wow, you sure are profiting from the desperation of travelers, aren't you?" The guy, behind the counter, snickered.
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June 2018 by margaret sherman
Most the time their gas prices are a few cents lower then other stations near by.
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June 2018 by Diane Felten
Nice employees, great fast car wash.
