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November 2023 by Shankara Heart
Store staff was exceptional, friendly and knowledgeable. Mathew went out of his way to make me feel confident about my new device
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October 2023 by Mary Fricker
Many many thanks to Juvencio Orozco, a Verizon employee who took the time to figure out why my phone had stopped working properly. He was kind and awesome, and I appreciate him! Thank you, Verizon.
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September 2023 by Mikayleigh Beatty
Broke my phone, and they did everything possible to get me back up and running.
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August 2023 by jesus cuadra
Juvencio was super helpful and attentive to all my needs, he helped me swap over from my horrible t mobile phone service! Would definitely recommend going to him for all your phone needs!
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July 2023 by Christie Marks (Christie Marks, Artist)
The store was very busy but they managed to get around to everyone. I didn’t feel like I had to wait. Great job!
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June 2023 by Gita Rose
Junior was awesome! We had a challenge getting my old phone to sync up, but he figured it out. We had a fun time chatting and connecting while I was there. The other employee there was also awesome (didn’t get his name) Sunday 6/18 around 2pm. I observed both of them helping a variety of people, so authentic, welcoming and knowledgeable! It was honestly a good time hanging out with Junior and co-worker. Great customer service. They both deserve a raise!
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June 2023 by Mwas wa mwas
The best store with Walter, he's one of a kind with his knowledge
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June 2023 by Rose Mertens
They will say anything to get you to buy or upgrade. Liers and overpriced. Wish I could go back in time and not listen to them
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April 2023 by Terrigene S.
I have used this store multiple times in the past, sometimes good, sometimes not. Mat, it always helpful but not working on my last visit The young girl "manager" (Allie) condescending, unhelpful, and I will not use them again. I am an older woman, perhaps that is why. It is not really a 'verizon' store, and I was told things that did not turn out to be true. I did not enjoy being told by the young girl 'manager' that I was lying about what I had been told. I will cancel both my verizon accounts, and will NEVER enter this store again. If you do go there, I would get everything.. yes everything, in writing.
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April 2023 by kyle elder
Most un help you can get! People that enjoy telling you NO should not be in customer service!!!!
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April 2023 by Tina M.
Great experience at this Verizon location. I went to the Petaluma store and had the worst customer service, the two men were condescending towards me. I was referred to this location and ERIC was so nice and helpful. Great customer service! I will definitely go back. Thank you ERIC!
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March 2023 by Dave S.
Nothing like a company that has there own hours despite what it says on the front door. And I find it amazing that some employees are genuinely willing to help while still others in the same office treat you like your an intrusion on there day. Makes me feel so good to be doing business with acompany I have been faithful to for 15 years. Almost as good as the schmuck at the Santa Rosa mall kiosk made me feel because he thought it was more important to argue with someone on the phone instead of helping me and the other 5 people that were also waiting. Maybe Verizon should hire there people the old fashioned way, you know, person to person, face to face. Or is that to low tech.
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March 2023 by Aud C.
Wish I could put zero stars. Signage says open at 9, person in store completely ignoring me while setting up at 9:20. When I knocked, they shook their head and wouldn't respond when I asked if it would be 5 more minutes or an hour! Unacceptable- I will not give this store any business.
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February 2023 by Rory Lewis
Matthew such a great guy. Great customer service and very knowledgeable. If you have an issue with your service or phone he is the guy
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February 2023 by sheri rust
Eric is my "go-to" person. He is very knowledgeable, patient, and efficient. Highly recommend!