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September 2023 by Daniel Kenner
In the process of getting work done here. Highly recommend Tony for his easy communication and kind hearted demeanor. Great company with great employees.
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September 2023 by Teri S.
Tony at Western Auto Body is the best! He fit me in at the last minute to evaluate the body damage to my car. He gave me a couple options as to dealing with the sideswipe that were so affordable and common sense They were timely, efficient, friendly, concerned. Highly recommend Western Auto BodyTeri Sackett
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July 2023 by Julie S.
We were in Sonoma County on vacation and our car was rear ended. The folks at Western Auto Body were very kind. The accident happened on a Friday afternoon and they waited for us to bring it to the shop. They were very responsive and gave us an estimate the following Monday. While we ultimately decided not to have them do repairs for logistical reasons, they made sure the car was safe for our long car trip home, including putting a wrap on the damaged area, and did not charge us. In a stressful situation, the team was kind, professional, and responsive.
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July 2023 by An Espresso Bean B.
Earlier this week I got into a car accident that left my front bumper damaged and hanging on by only a few screws. I'm in my early twenties so major car repairs are always stressful as I don't have the same income that many older adults do. I brought my car in and explained what happened and they fixed it on the spot! They reattached my damaged bumper for me and went over my options. They then gave me a payment plan and cost estimates for the repairs if I decide to get it fixed with them in the future. The woman helping me was very friendly and gave me several different options of various prices to meet my financial needs!! Many auto body shops will try to sell you the most expensive fix possible and will upsell to no end. This auto body shop was NOT like that at all. The employees were very down to earth and understanding of the financial pressures of trying to cover major car repairs at my age and did an amazing job of helping me. I would definitely recommend this place to anyone who is in the Guerneville/Sebastopol area who's looking to repair their car!
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June 2023 by Aaron Gallon
Great auto body shop. They do fantastic work and make the experience easy.
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April 2023 by Casey Campbell
Great customer service!I was able to get a quote right away.I will be getting my front end fixed with these guys and then ill share a picture when its repaired!
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April 2023 by Janine L.
I love Western Auto Body and everyone who works there. They are the most helpful in making the customer comfortable and offering repair options. They are absolute professionals and will take care of your car like it is their own. I wouldn't take my car anywhere else.
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April 2023 by Brian Kearney
These guys are amazing. Not only do they do a great job, they are unfailingly honest. I had them do some work on my X5. They gave me a bid ahead of time. When I picked up the finished work, they said they didn’t have to remove a piece of trim that they originally thought they would, so the price dropped by $40. Who does that??Next, I had them look at my wife’s car, that had been scraped on the rear end. They said it would probably be $3,500 if they repainted the back and replaced the bumper cover, but suggested I let them just try buffing it, and touching up the paint for $50. If I didn’t like it, we could always do the $3,500 route. When we picked up the car, it looked amazingly good. Wife was happy, and I saved $3,450. I can’t recommend these guys enough.Service: Body & Trim
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April 2023 by I C
They have vehicles for sale (as courtesy to others).So if you call them (because it's a long drive for some to just stop in), they treat you like a ignorant dirt bag how dare ask staff at desk to know how much cars with for sale signs on them what price is. You think I'd take any of my cars to you for auto work after being treated like that? Horrible marketing strategy. Just saying... treat people how you want them to treat you.
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February 2023 by Samantha Bernard
Super nice and helpful staff.They went above and beyond to make my 2010 audi look brand new after a collision. Cant even tell anything ever happened!They also gave me some on-the-go touch up paint for any future dings!10/10Services: Painting
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February 2023 by Antonia Virgen
Just AMAZING!!On point about every step of repair...everyone did an outstanding job on my Ram, just like new as though nothing happened. SHOUT out to Megan very professional and understanding..YOU ROCK! Will highly recommend ?
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February 2023 by Samantha B.
Super nice and helpful staff. They went above and beyond to make my 2010 audi look brand new after a collision. Cant even tell anything ever happened! They also gave me some on-the-go touch up paint for any future dings! 10/10
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November 2022 by Peter B.
The best Auto Body in Sonoma County. Knowledge, Friendly, Professional, and knows how to deal with Insurance Difficult insurance Adjusters. Getting a Auto/Truck Repaired Can Abe A Daunting Experience, Especially If An Insurance Adjuster wants To Low-Ball Repairs. Western Auto Body Knows Exactly What To Do, To Make It Right.
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October 2022 by Sean Hehir
Great service, great work, fair prices. Highly recommend!
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September 2022 by Joseph Reiter
Really bad experience. They took the car in for repair and said it would be one week. 10 days later I called and they said another week. I asked them to communicate with me. 10 more days and I still hadn't heard from them and called again to hear that they needed more time. They had the car over 3 weeks and I never heard from them despite repeated requests. Once they sell you on the repair their customer service is done. Definitely do not recommend them.
