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December 2023 by Rosa Gomez
We went through the drive through at 9:29pm and they said they were closed even though they close at 10
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September 2023 by Amalia Dominguez D.
Worst customer service by franchise owner. Went in on 28 September for grandson birthday cake . First the writing was like a a first grader's writing! Happy birthday in lower case letters. Then franchise owner said she would fix. So it was a little better. However it still look odd. So I paid for cake 30.00 dollars. Then the weather in Selma was 84 degrees so iam in my car with air on then I get to the end of Walmart in Selma ca. then I look at cake it's melting the top is falling off edge. So I go back in and let them know that cake is falling apart. She said oh well 1 out of A 100 reviews won't hurt it's your fault you took cake a long time ago . I said the customer that was here when I purchased cake is still here how could it be long time ago. Never go there worst customer service.
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August 2023 by Adrian Ramirez
They're were close to early
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August 2023 by Elizabeth Rose Valdez
Went to the Baskin Robbins in Selma … the hours on the window say they close at 10 and it’s 9:30 when I walk in. I proceeded to get ignored by all associates perhaps with the exception for one because she’s handling the drive thru. I didn’t see what I wanted in the prepackage section so I stood in front of the case. They continued to ignore me until I asked um are you closed? She said “We’re closing.” At that point I got completely annoyed and just said okay and went to leave, they already had the door locked so I had to wait for her to open it. I could be wrong but they didn’t seem to want to be bothered with me at all. They didn’t even bother to ask what I wanted. I could see if I showed up at two min till close then I could see being annoyed as an employee but really? Get employees who want to be customer service oriented.
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July 2023 by Edgar L.
Baskin Robbins in Selma: The prices on the ice cream menu haven't been updated and I could have been paying more than I should as they didn't have any ink in the receipt machine. I also used a Baskin Robbins coupon. How do I know they aren't tipping themselves?
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June 2023 by Harvinder S.
Really bad service online hours showed until 10:00pm we went there at 9:30 lobby was closed only drive thru open and menu board has no light unable to read anything plus employee no smile or greeting nothing unfortunately we have other ice cream store in Selma or Fowler we have no choice otherwise cold stone much better then baskin Robbin
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April 2023 by Nessa M.
Rude service. They get mad at you when the order at the drive thru is not correct. This used to be my favorite place but the last few times it's been bad service. I definitely would avoid going here for now on.
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March 2023 by Angelina Cazares
Staff is always super sweet and courteous, there are always enough employees to get us all served quickly and employees do a wonderful job at keeping the place neat and clean!
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January 2023 by Sarah G.
I'd give zero stars if I could. Ordered 2 scoops, was given one and like a tablespoon size scoop of the other. When I asked about it they were rude and argued that it was more than 2 scoops. Such a rip off. We'll never go again. Better value to just buy a carton from a store.
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November 2022 by Nicole A.
Ordered a birthday cake, never received a call telling me that they couldn't provide what I ordered, like i was told I would. Picked up the cake, paid for it and looked at it (should have looked before I paid), was nothing like what I asked for. When I told the cashier, she told another worker who told me they called me but I didn't answer. I said I was at work, can't always answer. Did they leave a message? She said no, their phone doesn't allow them to leave messages. I asked if she knew how silly that sounded and I was met with nothing but attitude. Left with the plainest, cake that had pink decorative frosting, when I asked for blue (my daughter hates pink) . Never again. Horrible service. Horrible cake. So disappointing for my daughters birthday cake. P.s. I had no missed calls. Edited to say it was delicious. But the service and appearance still make it a one star.
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November 2022 by Morbid Grimm
Terrible serviceThis deserves a no starCame by with family to get an ice creamThe doors were closed to go inAnd the drive thru oh my gosh worst experience everWe tried to tell them our orderThe lady couldn't even hear us not to mention they were blasting musicIf anything they were d*** kids fooling around not even taking the job seriouslyThe kid asked us to go to the front window to tell them what we wanted since she couldn't hear us mind u she didn't sound very smartHow are we gonna do that if we don't even know what we are gonna order we need a menuJust stupid reallyThen the guy at the front asked us if we were done ordering even he was bad at custom service he also looked like a kidHonestly these kids should be fired that was the worst experienceAnd poor service I have ever had
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October 2022 by Carlos Trujillo
If I could give 0 stars I would. The children running this establishment are ridiculous. Absolutely no sense of urgency or customer service. They’re rude and close the store early. Every time we’re trying to get ice cream for our kiddos their lobby is closed before 9 when they’re suppose to stay open until 10. Worst baskin robins in the area.
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September 2022 by Rebecca Atkinson
We go here about 2 times a week. Today we went thru the drive thru. I ordered a banana royal. I pulled away before I saw that it had no bannas at all barely 1 scoop of ice cream and no hot fudge. Just a cup of whipcream. I turned around and went back, by the time i got inside the whipcream and half scoop of ice cream was melted.It was 102 outside The woman "Cam". Was very rude, accused me of lying and was arguing with me. She was extremely unprofessional.She even went and asked her co workers what they thought of the missing stuff. I will not be returning and letting everyone else know of this incident.
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September 2022 by Luz Reyes
They were so busy, but each employee had a smile on their face!!The customer service was great!!
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July 2022 by Holly Wood
Absolutely the worst experience I've ever had at a Baskin Robbin. Went Sunday 7/3/22 and the worker was obviously annoyed she was there at all. Then we got our ice cream well it was more like melted ice cream. I absolutely couldn't believe we were given melted ice cream if I hadn't been in the car I most definitely would have went back for a refund. This is the second bad experience at this location definitely won't return
