This Cricket Wireless Authorized Retailer receives many positive reviews for its helpful and courteous staff, who provide timely and attentive customer service. Employees are described as very kind and good at helping customers find phones that fit their needs. Many customers recommend the store highly, noting consistently good experiences. However, some negative experiences are reported, including issues where a purchased phone did not work from day one and a policy requiring identification for payments that caused significant inconvenience and lost service. One specific application was also noted as unavailable on a phone.