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March 2024 by Clark P.
I had just purchased a Kawasaki 300 Quad used. I live in Santa rosa. I have a house in lakehead. When I bought it it was running. I took it to these guys and I just wanted to estimate to get it running . They demanded $300 on a credit card before they even decided to give me an estimate. I went 4 hours back home to Santa Rosa and waited a week and then called them to ask how it was going . They told me all the things that were wrong with it which I knew bad tires bad this bad that I really didn't care I just want to make it run so they wanted another $300 to continue to make it run better and again I'm 4 hours away. So I went to pick it up and take it back up to lakehead. When I sat down and looked at the repair tag after $600 it was some labor and one spark plug and just a bunch of oil lubes sprays miscellaneous crap it definitely does not add up to $600. I own 30 motorcycles. I know what I'm doing. I know what it takes to repair one of these. I trusted these guys which I never should have done. It ran for 3 days and died. I called them and again I'm 4 hours away they said just bring it back which is not easy for me because I am 4 hours away and I didn't want to put any more money into the thing. An estimate would have been best because that's what I asked for and I paid for a lot of nothing . Very poor very bad customer relations. Not the proper way to do business. If I did business like that my business would be shut down in a day. Absolutely the worst place to go. I was more than happy to pay for an estimate but in the long run I got screwed so I would say don't go there
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August 2023 by Brent Hearn
Very nice guy,very helpful to my. Needs and answering my questions
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May 2023 by Zachary Kelly
Guys were straight up no bs. Altho what they had to say was not what i was hoping for, they were honest and pointed me in the right direction for my budget
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November 2022 by R
Total RIP off place stay away . Breaks stuff on your bike to make more money for himself . And he will double price of the initial quote when you come to pick up . Very rude guy this place has no business in Shasta.
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November 2022 by John Ferrari
Great shop gave me a good price and got the job done fast. No complaints i will be backServices: Oil change
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October 2022 by Sanden Silva
These guys are awesome! As busy as they were they squeezed my bike in for a quick oil change before I had to get to work!Service: Oil change
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June 2022 by Zack Clark
I took my bike in for both front and rear tires, both front and back brake pads, and even fork seal replacement and Francisco has always given me great prices and straightforward advice on what else may need done to be safe. Also, he has offered extra little services at his expense even if it meant more hours on his time as well, which is something you always value in a local shop. You can bet I have recommended this shop to my buddies and family for their bikes and such.Services: Brake service & repair
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March 2022 by Kevin Page
Very helpful over the phone. Excellent customer service!
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August 2021 by Tory Zamarripa
Friendly service and nice bikes for sale
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December 2020 by Chris Selle
Super nice guys. Bob and Francisco are very nice. Got me right in and are taking care of my 300 xc w right now. Will definitely be back. Thanks guys
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December 2020 by Nicholas Hook
Saved me on the side of the road. These guys are great !!!! Love every person in that place .I will be returning to shasta soon ND on the way I will drop off the klr for a tune up there the best! Mind you I live in Sacramento worth the drive to get it done by great honest hard-working people!!!!
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July 2020 by Vince Copeland
Very helpful
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February 2020 by frank Patterson
Great people good service
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November 2019 by Andrea Evans
Excellent service
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October 2019 by Chris E
Had my fork springs replaced here. They did a great job. I went on a 3600 mile trip immediately afterwards, and noticed a big difference in handling. It wasn't cheap, but good work usually isn't.
