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March 2024 by Rick G
BAI Connect continues to charge me $30/month even though I am not signed up for this account anymore.I have tried to contact Billing and Sales from BAI Connect for months. They ignore my emails but repeatedly send me invoices.
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March 2024 by Jessa Black
Dion really saved the day. I was without internet and the first person said I couldn’t get a technician out for 3 days. I scheduled the appointment anyways and then got a call from Dion about 15 min after hanging up. He was able to fix it over the phone within a few minutes. I’m so thankful I didn’t have to miss out on work.
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March 2024 by Anthony Massey
Excellent service and constant communication. Great experience.
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March 2024 by Laura Morand
Great service,they were friendly , very helpful and knowledgeable.
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March 2024 by Tiffany Ma
Andrew is an expert! He was able to get my WiFi set up in less than 15 minutes! I got lucky with Andrew servicing my internet needs!!
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March 2024 by Greg Herman
Andrew Jackson (aka Andrew J.) was incredibly prompt, helpful, and communicative. He arrived right as expected and took the time to explain the work he was doing. My issue was solved within 20min and my internet is working faster than ever. Thanks Andrew!
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March 2024 by Khania Pratidina
The technician, Hugo really good. Ontime and do the work efficiently
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March 2024 by Janet Koh
Andrew J was super helpful and fixed my issue quickly!! thank you so much!
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March 2024 by Rachel Moses
***Adding onto my earlier review*** It took them a MONTH to get back to me after I emailed them and called several times. I wasn't going to name names, but feel as though I have to now after the treatment I just experienced on the phone. Yusef R. is so incredibly disrespectful he actually brought up my review and in his words said I "came for them" he needs some serious customer service training. I am asking for very simple help and cannot get it from him or anyone else. To say I am frustrated is an understatement. Do Better.I have never met a more incompetent business. I am required to get my internet service through this company due to my apartment, if I had a choice trust me I would be going anywhere else. Every single time I have had to get my internet reset they ask me if I have a router, I do not. My internet is serviced remotely, and they do not seem to understand that concept despite the fact that it's their service! I am fed up and cannot wait to no longer have to use their services.
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March 2024 by Morgan W Reynolds
Fast, Friendly and seamless service! THANK YOU ANDREW!
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March 2024 by Laura Canavezi
The whole Bai Connect team was very efficient both over the phone and in-person. Andrew, the technician that installed the wifi for me, was kind enough to rearrange his schedule to be able to meet my needs.Update after 1 year of use: I literally have no complaints. I pay only $35 and it is the fastest internet I've used in this city and also the cheapest. I really like it.
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March 2024 by to xk
Was helped by Hugo R and Shane S and they were quick and efficient! Thank you!
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March 2024 by Chelsea Neath
my experience with bai connect has been great. i was able to get rid of comcast and save a good amount of money. their tech support team has been super helpful. i spoke with johana today and she helped me troubleshoot an issue i was having. she was kind, quick and attentive. we solved the problem fast. i definitely recommend bai connect.
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March 2024 by kat ala
Hugo r was very professional and kind and caring, excellent work. So happy with his job
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March 2024 by DLee81
Alex Rocha was the best technician. Fast and effective. Respectful and professional. I hope they send him next time I have a problem.
