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February 2024 by DJ Intelligent
Its nice and organized
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November 2023 by Ali K.
Worst Service. You start a chat with some one and ask what you need and they assure you that some one will call you in regard to your inquiry. they do not even bother. I have done it several times and they have the audacity to charge $250 just to take a look at your car, specially if it is an older Cadillac.
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November 2023 by Munir S.
I have to say that my experience with Casa de Cadillac has been extraordinary. I have nothing but praise for this organization. Tyler who answered my initial questions and set the appointment, to George and Jose who expertly handled the transaction. I've been buying cars both for myself and my firm for decades. Never have I had such an excellent experience. I came here instead of my local dealer because Casa tells you things straight and doesn't play games. If you're in the market for a Cadillac, GMC, or Buick, make this your first and only stop.
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October 2023 by Steve G.
I had the best experience at Casa de Cadillac in my car buying life. This is a family owned and operated dealership that sells cars the right way. Absolutely no pressure no squares or formulas. Just cool people talking about cars and finding you what you want at a great price. the GM, Greg Anderson was awesome friendly and great to talk to. My sales man, George Rodriguez was amazing, he even delivered my car to my business after the sale to help me out. I would do business here as soon as I need another car, and I will have my friends and family shop here as well. Love my new truck.
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October 2023 by Joshua W.
Was in the market for a truck and was sold on the 2023 GMC Canyon. Looking around I was able to find what I wanted at Casa. I spoke Tyson and made an appointment to come in. I was greeted immediately by Tony Romo and he was very help full. I knew what I wanted so we didn't have too many questions but when we did he had answers, plus I brought my Mom with and he was very respectful to her (thanks Tony). We had a few hiccups through the paper work but Tony answered after hours and took care of everything 100%. The market is off right now and intrest is as well but this does not reflect the dealership at all. I would recommend Casa and Tony Romo in sales. Also kudos to Christine
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September 2023 by Briana O.
My husband and I had the best experience buying a Buick Envista today at Casa de Cadillac in Sherman Oaks. Etan was friendly but factual, did not pressure us or oversell us, was a fantastic guide during the test drive, and even helped us set up our Bluetooth & OnStar. Francesca in the Finance Dept was thoughtful and patient as she walked us through our warranty options without making us feel like idiots. Top notch service all around!
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August 2023 by Madeleine W.
We ordered a new Lyriq through this dealership. They were rude to us during the ordering process, which is probably when we should have left but we decided to put up with it because we wanted this car. This was May of 2022. Since then, we've tried to follow up to figure out where we are in line, but the only info we've been able to get is that our order has still not been submitted. We've tried calling the dealership over and over again, emailing different people and reaching out every way we can just to try and get some info on where we are in the process or any estimated timeline. However, we've heard nothing for over a year. They were rude to us, took our money for the order, but have seemingly no intention of ever actually helping us get this car.
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July 2023 by Yellow Bird
This is my fourth time. I take my Cadillac to get fixed for the same problem and keep wasting thousands of dollars so they can get the problem right.
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June 2023 by Rigoberto Coria
Nice people
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June 2023 by Haroot O.
Hello,My Escalade have big problem with motor. Took to Beverly Hills where my broker got Escalade from but they tell me to come back in 1 months and they don't have service customer car to give me. So I take Escalade to casa cadillac in Sherman oaks. Bro told me no problem give me Cadillac to drive while he fix my Escalade.he fix my car very good and next I will go back and see bro again. Thank you for all your help. Harry O
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May 2023 by elimin8terz
Great service haven't had any issues so far!
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May 2023 by Mary Woods
Really nice place and great service . Worth the wait time ;)
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May 2023 by Tracy M.
Another three years has gone by and it's time to get a new lease again. Now the market is different after the pandemic and the interest rate is high, but the only thing that didn't change is George's outstanding customer service! He went above and beyond to get the car that I wanted and more importantly with a very competitive price. If it's not for George, I won't come to this far! This is my 4th leased car with him. George is highly recommended!
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April 2023 by Fred P.
Just got my first all Electric Vehicle from Casa de Cadillac. I worked with Jorge and Matt, and they made the process so easy. They were both very quick to respond to any questions I had. I feel like I made a really informed decision. I love my ride! Jorge showed me all the bells and whistles once I made the purchase. I drove off the lot feeling really comfortable in the new ride. I am going to be loyal to the brand so when its time, down the road to look again. Casa will be my go to destination. THANK YOU Casa de Cadillac!
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March 2023 by Haykaz Aghayan
I will never visit this service place. it's been three weeks, my car is not ready yet, but it's only a matter of a day or two. this is the worst services ever. customer service is very disrespectful
