Buick GMC Sherman Oaks is a dealership that provides excellent, quick, and kind service. Many customers report it is the best and most pleasant car purchasing experience they have ever had, describing the process as smooth, free of pressure, and surprisingly fast. The sales staff is noted for being very straightforward and informative without being pushy, avoiding the dreaded "car dealer dance." They communicate clearly, offer competitive prices on hard-to-find cars, and provide honest, upfront information with no surprise charges. The positive experience continues in the service department and with financing, where employees are remembered for being nice and not pushing unnecessary add-ons like extended warranties. However, it is important to note that one customer reported an unresolved technical problem with their vehicle, where a repair attempt was not successful. Overall, the dealership earns strong loyalty, with customers amazed by the incredible employees and stating they will be customers for a long time.
My car was in the shop for 3 weeks, they fixed the software issues but left a bunch of other issues unfixed.
April 2024
Carlos was very helpful and kept me up to date with text messages which I really liked.
March 2024
My Yukon XL was towed to the dealership in December and it took about a month to get looked at and another month and a half to be completed. Does it really take that long to replace a broken transmission?
