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January 2025 by Edgar Charchian
Denys helped me with my credit card. He was very polite and attentive.
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October 2024 by Farah Kamkar
One star turned to 5:Third chase bank to visit to finish one simple transaction. The person who i met which was sent to me after I explain my business, have me seat down and after 10 minutes telling me she is not a banker and I need to come back tomorrow morning at 10 30 am.
One whole day from 10 am in santa monica office to wilshire and now sherman oaks and nothing was solved.
Thank God our own business is with wells Fargo.
Update: I was contacted immediately by Anahita Nabizadeh, she made an appointment to see her next day. I was here early she took me in explained everything and done in one hour.
She is extremely professional. Knowledgeable.
And very polite and helpful.
Thank you Anahita
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August 2024 by Marllory C
Great location and staff. I was assisted in a timely manner (made an appointment same day on a Saturday morning) and was satisfied with the service.
Leidy (Lady) sorry if I’m misspelling your name… she was the security guard on-site today 8/3 and was so professional and lovely to talk to. I definitely recommend this brand!
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July 2024 by Mariam Kyan
This branch and/or entire bank is a complete waste of time every time. They refuse to speak to you without an appointment if you walk into the branch. I make an appointment and they either cancel or call me when I’m already on the way to tell me they can’t help and that I’ll have to speak to this and that department. I speak to this and that department and they tell me to go to the bank… and repeat. It’s a madhouse. I’m not asking for anything complicated, just everyday banking inquiries. I’m absolutely switching. Avoid at all costs!
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June 2024 by Carole Kracer
Never had a problem.
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May 2024 by Chuy Monroy
Excellent service from the staff, they serve you in Spanish and English, with a good location and vehicular access
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February 2024 by Luke Ghomas
Very rude parking attendant. I told him i would be gone for 2 minutes and he gave me the okay. I came back and there was a ticket on my car he literally started writing it the second i left. When i confronted him why he said I was good and he did this, he just said I don’t care. I will be switching banks as this treatment of customers will not be tolerated.
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August 2023 by Frank
We came into this location after two others were too busy to help us open a new account for my daughter. I know normally you need to make an online appointment to do this, but we were in a rushed situation. SEAN the young bank representitive did an outstanding job in ficilitating this for us. Everything went flawlessly...
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June 2023 by Herecomes T.
Niloo the manager and George the financial advisor are the best. Trust them with my finances wholeheartedly. Great bank and service.
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May 2023 by Roger
I've always have gotten great service at this location. We're always greeted with a friendly smile and by name.
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May 2023 by Heidi H.
Bad customer service. Staff is dismissive and lazy. You get more professional service from McDonalds employees. Long lines for service coupled with that "we can't" attitude guarantees, a bad banking experience for all. Years ago when they had a branch at Sepulveda and Ventura, it was quite the opposite. They couldn't do enough to help you. My request to Chase management is to clean house and close this underperforming branch.
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April 2023 by Anush Chalyan
I had to re-park my car with 2 months old baby even though I needed to get something around the corner. Nobody cares about customers !
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March 2023 by Kaveh Ghazi
Most incompetent crew, rude and unhelpful!Disgusting customer service
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July 2022 by Robin B.
Difficult to get timely service here. For 20 years I have kept sizable deposits with them but I am always told that I need an appointment when I come for help. Tellers are nice. Bankers not always. Today, Stephanie abruptly walked away when I tried to get help. She told me to go to a teller and make an appointment. I did this. The teller told me that she couldn't make appointments, that she would give a note to Stephanie who might call me back. Too difficult to get help here. I'm moving to a more organized branch.
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July 2022 by Rebecca Anne Tullman
I had been trying to get documentation I needed for a home loan from regarding my chase credit card for a home loan for two days and over 4 hours on the phone. It's standard stuff that zillions of people must call about daily, but I was told it was faxed twice and by almost the end of business on day two which was friday I was freaking out because I knew they were going to tell me it had to be monday now which would put my loan process off further. they dumped me in a que for a manager (supposedly) that was 57 minutes wait in the end. at the 20 minute point I drove to this branch. I explained to two of the bankers (not tellers) what I needed, why it was time sensitive and how I couldn't get help for 2 days on the phone - and was now on 45 minutes into holding AGAIN. They both said there was nothing they could do, I just had to keep calling in. Bull. If I was wealthy or a business they would have helped. They just didn't want to. We all know they have ways of getting in touch with other departments if they want to. If I had more money, they would have.
