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December 2024 by Ramona’s World
I am only giving 1 star because there is no option for zero (0).
My husband and I experienced extremely poor treatment in this store from not only the store manager but another female salesperson as well.
Their behavior was so rude, disrespectful and unprovoked that we felt it was a racial issue on their part. We left the store without making a purchase and WILL NEVER RETURN.
We understand that there are problematic people in the world but their behavior was bad enough that we feel the matter should be addressed.
Managers are supposed to set an example for the employees that work under them, not enable disrespectful behavior only to follow it up with racist hatred toward unsuspecting customers.
Avoid the Clark's Shoe Store in the Westfield Fashion Square in Sherman Oaks (Valley Village).
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December 2023 by Nenalinda V.
Not happy with the service at Sherman Oaks mall.I returned 2 shoes because they were very uncomfortable.I have a credit for almost a year and the shoes are always the same .I have not fond shoes that fit perfect in one year.I bought the 2 shoes with a credit a part with a credit card.I requested they put the amount i paid from the credit card on my card and the manager refused.Policies are too strict and the shoes are always the same and they don't fit well..
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June 2023 by Maria Macedo-Mastro
I bought two shoes at Sherman Oaks Clarks and it was horrible. Bad costumer service. Bad attitude. I ask for help and nobody want to help me. I will never come back.
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January 2023 by Luiza L.
Terrible customer service today. I was there last week and two ladies were working and they greeted me and they assisted me with what I needed. Todays experience was very different, I went back to get another pair and it was so bad I left without buying. Three employees on the click, two guys and a lady I believe Grace. She game me attitude when I didn't want the floor sample. I can order my self and or visit another location...no need for attitude
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January 2023 by Leticia Estrada
(Translated by Google) Quality in leather shoes, willingness to show all the shoes until you find the right one, very kind(Original)Calidad en zapatos de piel, buena disposición para mostrar todos los zapatos hasta que encuentras el adecuado muy amables
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January 2023 by Cory Rigali
The staff here is incredible. Comfy shoes in a comfy environment.
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December 2022 by Angela G.
Been shopping here for years now since my bf used to work here! I was never a fan of their shoes, mainly because they were focused towards older people and I never liked their style.... Till now!! I've been shopping here and got myself a few new pairs recently. I went all out with my mom and aunt a few years back and they have lasted me up until now! The only one I decided to replace were my Cloudsteppers because they are very worn for daily shoes but glad to know they lasted 3+ years. Got myself a new pair of Cloudsteppers times two! Much better style, not crazy about the grey ones I got because the heel part is higher than usual and rubs against the back of my foot. Took a while to break in but they're comfortable now.Shoutout to Grace who has always been a pleasure to work with! She's super sweet and always lookin for her when we come in to shop. Another young man helped complete my last order but he was also very nice and helpful. Didn't catch his name! Can't wait to buy more in the future. IG: @ammysalamii
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November 2022 by Rey A.
I am a Clarks shoes fan and this store is a fabulous store to go to although it's not close to me but I go to the store because The staff are so friendly, Nice and helpful . I want to thank everyone specially Marco who Took his time and help make decisions thank you Marco.I would definitely go back and recommend this store 100%
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July 2022 by Marco Padilla
While trying to inquire about a possible return/exchange/or store credit, a saleswoman who perhaps is Australian, implicated that we were attempting to return shoes not from this store. She even implied that the shoes could be from macys or an outlet store. I respect that we didn’t bring the receipt and they can’t look things up in our system but to imply fraud on our end is insulting. She repeated her claim that she didn’t recognize the shoes about 4 times as if she’s the ultimate authority on all shoes. Very annoying. During the same visit though, a gentleman helped us and we still made another purchase. So they still have good products and some other good employees. This review is limited to the very rude saleswoman.
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February 2022 by Savannah C
Great ? comfort ? ? ? and style ?
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February 2022 by Marilyn
I went to this store to get a credit on a shipment that was ordered online. I wasn’t sure which credit card I used. With all other retailers they can research that with the order number. Not Clarks. The salesperson was scrolling his phone in a feeble attempt to discover how to proceed. He said it will be at least 15 minutes.Frankly I will never purchase a Clarks product again.
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February 2021 by Karen Estrada
Really good staff are helpfull and has a lot of patience with my mom even when its time to close ? ?
