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March 2024 by Fabian Castaneda
Angelica was the best!!! Super helpful thank you!
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February 2023 by Candace L.
I'll admit I have purchased very few Coach products over the past couple of decades. It was a brand that was a hit for me and my friends in middle school and maybe early high school; the bags, wallets, keychains etc. but as an adult it isn't a participant in my handbag rotation. For this reason alone, I do think the brand could use some repurposing or helpful marketing campaign (not JLo) because I'm an age demographic that wrote them off years ago and cringed ever so slightly at even the thought of making a purchase.My grandma and I do own small matching red heart shaped studded coin purses that I purchased years back for a StepUp campaign/event - some proceeds may have been going to this wonderful non profit. Everyone compliments these little coin/card wallets and I love that we match and have for years. A certain thing happened a couple weeks back...Insert some random 12year old TikTok kid who influenced me to buy a little Chalk Nolita wristlet week before last and I've purchased 3 total items in the past 25 years. This item was from none other than a Coach outlet online store. Don't worry I'm laughing at myself too but it is cute and I did take it even a step further and took the tweens advice to get the heart extender chain from Amazon. Someone send help! It's a slippery slope I'm on over here. Where were we??The brand is great quality, that's something no one can take from them but I'd be lying if I didn't say they need an overhaul to get customers back. I typically write this store off as a thing of the past and chuckle over when I use to like it as a kid. You don't hear the Michael Kors bag type "jokes" (but dead serious) about this brand as much but I'd have to guess no woman my age is really their top consumer. I'm not saying we're all at Chanel by this age, I'm simply saying it's a brand that ran it's course many, many moons ago (similar to Lululemon which you couldn't pay me to purchase, but maybe a decade ago I paid their utility bill each month with my weekly purchases).Well... somehow I spotted their seasonal Heart Crossbody In Signature Canvas and really took a liking to it. I'm not really into signature print anything on a brand nowadays. I'd rather something a little unassuming but this bag is really adorable. I spotted it in person at this location and decided to try it on. It's the perfect little crossbody for Valentine's Day and maybe I've been away so long I felt the price was reasonable at $295, coming in a good bit less than some other bags I've picked up overseas recently (Prada, Chanel and while we aren't gatekeeping our favs my other go to's: Polene, Sandro, Maje, Strathberry) I always admit to loving high/low I'll go thrift finds to designer and everywhere in between but the reason I feel the brand needs help is simply because I know how I've felt about it and the little push I needed to give myself to realize, hey! This is cute, I want it, never mind it's this brand.Helpful, friendly customer service! I was in and out in a few short minutes. Satisfied with my purchase, looking forward to using it and encouraging more people to step back through their door if something peaks your interest because the quality of their goods is really rather nice.
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August 2022 by Leticia Morales
You can go wrong with the new coach bag rogue in red ♥️ just gorgeous.
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August 2022 by Leticia M
You can go wrong with the new coach bag rogue in red ♥️ just gorgeous.
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April 2022 by Kathy Aghassy
Very unfriendly staff, they don't know how to do things, four sales persons on the floor... took them over 30 minutes to return an item and ring the other item.I went there to exchange a gift item, after I chose what I wanted, they said it is not available for shipping ☹☹Then took them over 30 minutes to complete a simple transactionHorrible customer service
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February 2022 by david j.
It's a hit and miss customer service. Mostly miss. For the prices you pay, I certainly expect much better service. Good products. Miserable client service.
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January 2022 by Gaia Gaia
Great customer service
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December 2021 by Nina Cortes
Excellent service! Great sale.
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December 2021 by Joe G.
I buy stuff from coach all the time for my girlfriend. In store and online and never had a bad experience. Until now. Went in to the store to make an exchange so I could have it shipped in time for the holidays. I said exchange several times but the employee did it as a return. Now I have to wait 3-5 days to have the refund post to my account which means it won't arrive in time. Not a great customer experience at all and won't have her main gift in time for Christmas. Will probably take my business elsewhere from now on.
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October 2021 by Jennifer Kern
Who doesn't love getting something new
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August 2021 by Nicholas Perez
Nice store! Employees were supere nice and knowledgeable. Helped my girlfriend and I decide on a bag and it was overall a very pleasant experience.
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August 2021 by Elijah Novoa
I brought my wife here and she was totally fiberglassed about the women's handbags. They're so adorable that I think I'll be getting her one for her birthday. The sales person was extremely kind and answered any questions that we had for her
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July 2021 by N P
Nice store! Employees were supere nice and knowledgeable. Helped my girlfriend and I decide on a bag and it was overall a very pleasant experience.
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February 2021 by Kirstie W.
I had an issue trying to exchange a bag with the location at Del Amo mall, I won't rant too much about that location and if you would like to see please check my previous review regarding that location. I called this location to try and resolve the issue and immediately the employee on the phone, Maya, was very willing to help. And on the phone call she got the details that the bag was purchased from Christmas, was bought on sale and still had no push back about trying to help me. After leaving the Del Amo location and driving 20+ miles and 40 minute drive there I came to the Coach store in the Fashion Square and asked for Maya. Unfortunately she was on her lunch but an employee went to ask how long she may be, and instead of making me wait or having me come back Maya stopped her lunch (paused, finished, hopefully got her lunch at some point!?) and was willing to assist me right away. I explained the issue with the other location and what I was trying to do. I had tried to return the bag twice, once on Jan 2nd and again (at the Del Amo) on the 3rd of January. And have photos of the signs/closure. So I didn't just say screw it and wait two months. Once I learned outdoor dining was open was when I assumed the locations would be opened back up. They didn't have the original bag I had intended to upgrade to as it was sold out and I believe was last years "model"... but Maya helped me sort through the store, listen to my wants/needs, and pin point a bag I was happy with. She also took ownership and forgiveness for the way I wasn't assisted at the other location. I ended up spending an extra 225 dollars with taxes and what not after the 90 dollar exchange amount was added. Your loss Del Amo location! Maya is the best, super friendly and caring! Definitely give this location a try!
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December 2020 by Diane Torres
Not the same service. Associates aren’t very helpful .
