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December 2023 by Marija V
Do not go to this store! Racist unprofessional people!Very unpleasant and rude people work here.My mom and I came to change the size of the sweatpants for my dad, and the lady that works there refused to help us.She was very rude, came with an attitude asking me to pay the full price if I want to change to size.I explained that the other person who works there said different. She refused to helps us and when I asked to return the item, she said “I don’t want to help you” - that is my right to return the item. The lady with the bright red // orange hair was very unprofessional, refused to return my money just because she doesn’t want to.
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July 2023 by Annie Cass
Doesn’t allow size exchange even if you have a receipt and tag on the clothing. I would be hesitant buying here unless you know you’re going to keep it.
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June 2023 by A Non
They “close” early just being lazy and unprofessional. I worked in retail and closing before the close time online could get you in trouble by corporate. Will be reaching out to them.
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May 2023 by Nathan Loyer
Guys section isn't a priority. There was one assistant on the entire floor.
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April 2023 by C. A.
It's exactly what you'd expect out of a Forever21... except I've had 2 experiences with an incredibly rude staff member.
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February 2023 by Robbie B.
Hey, who owns Forever 21 these days, anyway? No longer the immigrant Chang family, who built the fast-fashion empire from one single Highland Park store, only to lose it all in bankruptcy in 2019. Now helmed by Authentic Brands; they own a million other brands too (Brooks Brothers, Nine West, Nautica, Aeropostale). And I think they are doing a pretty good job with Forever 21.Like Starbucks, they are everywhere. But I like this two-story Sherman Oaks location -- always so neat and clean, not too much stuff jammed on the racks, plenty of friendly salespeople around to help. I asked about the price of a long coat and the salesperson was nice enough to not only find the price, but looked online for a lower price, then matched that price. Wow. Gents, head up the in-store escalator for men's stuff; all the sale stuff is up here too. The prices are literally jaw dropping and I think you will agree that the quality is a few steps up from what you expected. $20 mens sweaters feel like $100, no lie. Even a Gucci guy like me can find an armful of stuff to try on and a few things to buy. Ladies' stuff dominates here, and I challenge any gal not to find an awesome sweatshirt or top. All I'm saying that Forever 21 is worth another look! Fight me!
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February 2023 by Stephanie G.
I buy clothes at forever 21 once a month.I usually go to the Beverly center store, and I've bought at the Woodland Hills Store, the Palm Springs store, Northridge, Santa Monica, burbank, and many others.I love that you can buy in one store and return in another store, I've done it MANY times before, but today, I went for the first time to the Sherman Oaks store (0238) With clothes from the Beverly center store that I bought on Friday (2 days ago), and the Sherman oaks manager told me that the policy is that you have to return the clothes to the original store where you bought the clothes, he told me that forever 21 has always had that policy, return where you buy, which I know it's not true cause I've done it before. I've bought at Beverly center and returned at the Woodland Hills and no problem. I've bought at the Palm Springs store and returned at the burbank store and no problem. The payment method was my credit card, (no cash, no Apple Pay), the return had to be made to my credit card (the original payment method). But he said no. So I had to drive to the original store to return my clothes and I asked if the policy had changed or something that I wasn't aware of happened and they said no. So the manger from the Sherman oaks store lied to me and made me drive one hour away and wasted my time.Such a shame cause I checked out the store and it had awesome things. I guess I'll stick to the other forever 21 stores.
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January 2023 by Katrina Meade
Have a lot of good stuff but this location in particularly not very much variety a lot of like I don't know stuff that I probably wouldn't wear but somebody else would probably like it you know not my style but I do like forever 21 in general
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December 2022 by Jo S.
I stopped by this location of Forever 21 inside Westfield, looking for some jackets. My first time at this particular store.It is a pretty big store, on two levels, we had to go upstairs to check out the Men's area. I am glad they have one here. On the way back down, the escalator wasn't working. We could use the exercise, but I was thinking of folks who might have trouble walking down all the stairs.The style isn't for us, but the merchandise has some variety. Just checking out what they have new, not loving their winter collection, but I'll check back during another season.
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December 2022 by marlin maritime
called to ask if they had a jacket i wanted in stock before i drove 30 minutes to go pick it up. they said "yes i see we have 4 in stock, come in and it will be here for you". so i drive 30 minutes and when i arrive they say they dont have it and its in the back and they refused to get it out for me. refused to provide any compensation. insanely incompetent staff.
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September 2022 by osmara sandoval
My 13 year old loves their clothes
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September 2022 by shells L
If I can give 0 stars I would this is my second time coming to this and getting rude service by the manager she refused to give me her name . She was so inconsiderate in my situation and unwilling to help me out . I will never ever come to this store ever again .
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August 2022 by F K
Emily not professional, rude,mean sales person!
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July 2022 by Emily T.
I never wrote a bad review before but everyone need to know this. My story is that I bought a pants at this location 1st time here . Apparently I took off the tag and didn't check that there was a whole in the back. Yes it's my fault but I've been shopping At forever 21 for almost 10years never had a problem with their product. I try to return it but they said no cuz store policy , yes I understand and they took my tag that I took off. Later I spoke to the store manager- Kevin over the phone. He said it's a one time exception but only exchange . I told him I don't need a refund I just want an exchange for another pair. As I went long story short the price tag missing but the other tags were there and I told the cashier guy , he still said no! Wth! Never coming back here or shop at forever 21 anymore & no wonder it's empty and they have only 2 stars on Yelp . Hope it gets shut down or management need to do manage better!!!
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May 2022 by Kate Rainscience
Clothes are low quality, size range is abysmal.
