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December 2023 by Vida G.
Mahroo was very helpful! The store was super crowded due to the post holiday sale and she made a point to assist me. Good selection of leggings and tops as well.
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September 2023 by Paz ATONE
Amanda was very professional and gave us an amazing service. Thank you Amanda!!
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August 2023 by amy lol
Wasn’t able to fill out a survey, but store is amazing! The guest experience leader was super friendly and helpful. Great atmosphere and attentive employees
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June 2023 by Ádám Attila Dobos
Pathetic management
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May 2023 by Elle S.
Yet again another great experience at this store. Amanda the manager is by far the best I've ever seen through the MANY locations I've shopped at. It's ALWAYS so easy, efficient & friendly at this store and the customer service is second to none. I hope they keep this store location forever. I can't say enough good things about this store, the staff and especially the manager at this location.
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May 2023 by Kiki W.
Absolutely the worst customer service I have experienced in a very long time. Employees gave the wrong information. Whoever was at the register was rude, unappreciative of customers or service and was zero help in resolving the worst pair of pants I have ever worn in my life. They did not care that I bought them from lululemon. They only cared about their own process. Customers are the most vital aspect of the business that These people clearly do not understand. I have purchased for years and will never buy LuLu again.
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February 2023 by Chauncey Bloom
This place! Wow! I’ve never experienced customer service like I did with Michelle and Ally. It was my first time inside this location and my first time purchasing (the other one down the street needs to hire better people who actually help). They took their time with me helping me find my new favorite pair of pants! They were both super knowledgeable and answered every question I had with specific details that allowed me to understand the function of shirts, pants etc. I also talked to one about the mirror, I think I might buy one of this sale is continuing for a bit but Michelle helped me see what it was all about and walked me through the programs! Very exciting day for just stepping into a lululemon. Hire more people like them! Thank you both so much?
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February 2023 by Moe Tarakji
I can't believe these guys are literally scamming their customers. Bought a pair of joggers online to find out quality is horrible looks like nylon! Not to mention size is waaay to small for a medium and color is different than portrayed on the website. Never wore them never took tags off yet they refused to return "sale item" these guys are a complete scam. Never buying lulu again ALO has way better quality and after sales customer care
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January 2023 by Niecy R
This place always has great customer service! As a frequent shopper and local resident, I wouldn’t go to any other lululemon! Hats off to the team for an amazing experience every single time ??
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January 2023 by Presley
Was looking for a beanie as a Christmas gift. I found a few on a front table and asked the girl working if they had more, without looking up “ no what you see on that table is what we have” as I walked towards her, a bunch of beanies were in a shelf where she was standing. So, she couldn’t tell me about this selection, just pure laziness on her behalf and lack of customer service. I then decided despite her lack of customer care to order two on line, that were promised to me to arrive by Christmas Eve. They did not. Also- while in the store, I tried on a vest and got pricked by a Safety pin that was on the zipper. I left with my hand bleeding and real disappointed with how the people who work here treat customers.
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December 2022 by Amy C.
i went to exchange brand new with tags attached jogger, and they couldn't find my account and the sales associate accused me of theft. Extremely rude, and not helpful staff.
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December 2022 by Ally Waller
Amazing store with amazing service!!!
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November 2022 by Hunter Price
I went to exchange my ripped pants and the manager was very rude and said that they can't do that even though it's says the pants have a warranty. Also another worker was very rude and tried to argue with me. Would not recommend going to this location
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November 2022 by Christopher C.
I realize the Westfield Fashion Square Mall in Sherman Oaks has gone down hill very quickly by the sudden and rapid exits of many brand names and boutiques that one expects to find at a high end Westfield mall. No store really represents this more than this Lululemon Pop Up store located in the space of what was probably a Dior boutique or something of that scale. I came in today and never have I felt less welcomed to a Lululemon than I did today. I went up to the counter to help something and the young lady behind the counter looked at me and then continue to finish up her task, rather than provide customer service. Then I got an annoyed look as to why I am waiting there staring at her, rather than say can I help you with anything. A few seconds lady a person comes out from behind the curtain, sees me but proceeds to have a conversation with her coworker behind the counter about when her break will be rather than ask if I've been helped. Customer service is pretty simple. See what the customer wants and make them feel important and offer them suggestions. Did I have to ask someone to help me or should they offer to help? If I have to ask someone to help, then that's bad customer service. Either way, this experience really exemplifies the downward trajectory that this mall has been on and it's sad because this was once an anchor mall for Westfield in the San Fernando Valley.
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September 2022 by Joya U.
When I came into store no one greeted me or asked if I needed help after I was looking around for a while. But when the next lady walked into the store they greeted her. The people are not helpful or welcoming here.
