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September 2021 by Richard M
We have been going to MyGym in West Babylon, NY since my son was old enough to walk. My daughter has grown up at this location. We loved the franchise owner, Tommy, and his crew, and never had a bad thing to say. Unfortunately, I find the new franchise owner, Even Greenberg, embodies the problem of putting profits over people. I cannot emphasize enough how little I would trust this company with my credit card information.When COVID hit Long Island, MyGym closed abruptly, as was expected. They remained fully closed until July, but they did not automatically freeze accounts as you would expect. When they reopened, they had limited access and online classes but DID NOT notify members that they would automatically begin billing again, unless you expressly told them to cancel. When I called to dispute the charges dating back to March, Mr. Greenberg was terse and rude, resorting to talking over me rather than listening to me. In his opinion, the fault was mine and not his - period.When I offered the fact that the building was physically closed from March to July, therefore, nobody should've been charged, he replied that "I should have told him sooner." Why would it be MY responsibility to initiate communication regarding my bill? If your company is not going to freeze accounts automatically during a nationwide shutdown, it should be that company's responsibility to inform its clients. I have received ZERO emails and ZERO bills from MyGym. They are practicing deceptive billing practices. BEWARE.
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October 2020 by Richard Miller
We have been going to MyGym in West Babylon, NY since my son was old enough to walk. My daughter has grown up at this location. We loved the franchise owner, Tommy, and his crew, and never had a bad thing to say. Unfortunately, I find the new franchise owner, Even Greenberg, embodies the problem of putting profits over people. I cannot emphasize enough how little I would trust this company with my credit card information.When COVID hit Long Island, MyGym closed abruptly, as was expected. They remained fully closed until July, but they did not automatically freeze accounts as you would expect. When they reopened, they had limited access and online classes but DID NOT notify members that they would automatically begin billing again, unless you expressly told them to cancel. When I called to dispute the charges dating back to March, Mr. Greenberg was terse and rude, resorting to talking over me rather than listening to me. In his opinion, the fault was mine and not his - period.When I offered the fact that the building was physically closed from March to July, therefore, nobody should've been charged, he replied that "I should have told him sooner." Why would it be MY responsibility to initiate communication regarding my bill? If your company is not going to freeze accounts automatically during a nationwide shutdown, it should be that company's responsibility to inform its clients. I have received ZERO emails and ZERO bills from MyGym. They are practicing deceptive billing practices. BEWARE.
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November 2017 by Better Impressions America Film & Media Productions
A fantastic organization providing some of the BEST fitness centers for children 13 and under globaly!!!
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April 2017 by Better Impressions
A fantastic organization providing some of the BEST fitness centers for children 13 and under globaly!!!👌
