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February 2024 by lilly
Helpful staff, great choice of products, pet grooming, corporate charity for help for animals and good parking. Convenient to the B of A, Ross, Joanne and Westfield Mall.
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December 2023 by Nohely M.
This is my second year bringing in my Tiffany for her santa photoshoot. She was a bit scared today, but she still pulled through. The store is usually busy but the line goes by pretty quick. It is kept well clean, they have good spaces in between the aisles and everything is packed and stocked well. It gets three stars due to the parking structure, I was lucky enough to get one as soon as I pulled in, however, it can vary. Overall, staff is nice they greet you when you walk in and the only other compliant is to have more paper towels available in each aisle maybe? Because some of our dear pets have accidents in store and I would like to be able to clean it up quickly. Other than that, it's your typical pet store.
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November 2023 by Dana jones
I ordered online. Someone was there to help immediately. Friendly customer service. Parking is the worst. I drove around several times to find a parking spot.
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May 2023 by Jesse Ruiz
They had the doors locked 15 minutes before 9pm. I called them about the locked doors and the said I had to slide the doors open to get in. I tried but the doors were locked.
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April 2023 by Wilma R.
We came by Friday afternoon when I asked if anyone can assist us and suggest what can help my dog's irritated paw. An associate Loraine was called and she was very attentive, very friendly, very helpful and know her products and very accommodating. We were very happy with her help and her good customer service. Thank you Loraine.
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April 2023 by Kevin Blake Chandler
Grooming customer service poor! Never answer the phone. Due to my dog breed I have to call every time to book. By the time I can get someone to answer they’re always booked out a week ahead. THEN they tell me they can squeeze me in at a particular time and when I show up they then proceed to tell me “other appointments took longer than expected and our groomer still needs to take a lunch, can you wait for 40min?”Why not call me back ahead of time and tell me this information. I don’t have 40min just laying around in my day after I’ve already scheduled this last minute because YOU said you can squeeze me in.Lack of accommodation for long time consistent customers and lack of pro active awareness.
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March 2023 by Alicia Love
The sales staff here is very nice every time I shop, they are all friendly and super informative. The only issue I have is that the hours on the store say that the groomers are open until 6, the website and the app both say you can do a walk in until 6 PM. I’ve gone to this store multiple times and no one is ever in the grooming area. The staff says oh well they didn’t have anymore dogs so they left. Then they need to change the grooming hours or change the website to say that don’t take walk-ins. It’s very frustrating to keep going to this store that I frequent a lot and can’t get my dog’s nails trimmed.
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March 2023 by Alicia L.
The sales staff here is very nice every time I shop, they are all friendly and super informative. The only issue I have is that the hours on the store say that the groomers are open until 6, the website and the app both say you can do a walk in until 6 PM. I've gone to this store multiple times and no one is ever in the grooming area. The staff says oh well they didn't have anymore dogs so they left. Then they need to change the grooming hours or change the website to say that don't take walk-ins. It's very frustrating to keep going to this store that I frequent a lot and can't get my dog's nails trimmed.
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March 2023 by Mark Williams
Friendly, professional, knowledgeable staff. It's a smaller Petsmart so it's generally a quick in & out.
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March 2023 by Harry Potter
This location is not so good even the light of the logo is not working he literally go inside half of the store empty and there’s a bunch of different brands that they don’t carry by looking from outside I thought is it going to be a big store with a bunch of different options but it’s an illusion you going to the store and you see like a very small store. The workers in the store are nice that’s all.
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March 2023 by C T
Good selection of products. Like most businesses now, they are understaffed. 1 register with 7 people waiting to check out.I do like their service though. Away from the terminal I was asked if we needed help locating anything.
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March 2023 by Brad Richardson
I got a new puppy and the staff here did a great job helping me find everything I needed for bringing him home and getting him settled on his first night.
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February 2023 by Nicole H.
Employees are always nice but the cat litter is way overpriced for a PET SUPPLY STORE! cheaper at the supermarket every time!! Disappointing.
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January 2023 by MarioDidIt
Staff was extremely helpful when I called to check inventory of a new food my dog is eating. Drove 15 mins to this location and was also told I could have placed it on hold. Will come back when his food runs out!
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January 2023 by April Quintero
They really care. My dog is allergic to so many things, they took so much time to help me find great food.
