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November 2023 by Morgan Trammel
I visited this store for the first time today and I will definitely be back! Lorena was so sweet and super helpful! She helped me find the perfect fit and style and made the whole process a thousand times easier!
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October 2023 by Nooneh K.
Courteous. Great construction variety. More than most brands. I was pleased to see their size range.
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June 2023 by Nikki Z
The staff are very friendly and nice. I purchased the wrong size online and Eva helped me find my right size. She is so nice!!
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May 2023 by Lauren N.
I love this Soma location! The staff are super friendly and helpful, which is the reason I was so excited to come back! I was there previously for a return and exchange and had some left over money which I decided to put into a gift card for a future purchase. Today, they had the pajama outfit I wanted to buy after browsing online but then after I had bought it, I saw another pajama outfit I liked even more and wanted to exchange the one I bought for the other one until the manager said that I could keep the one I bought and buy the other for a discount! It really made my day since I have to work within a budget after having a baby a couple months ago! Thank you!I wanted to update my review and mention the quality of the clothes. I am the type of person who has trouble sleeping. The clothes at soma have really helped me fall asleep fast due to the cooling nature (I tend to heat up). The clothes are buttery soft and the material is made of rayon which usually means a fabric derived from bamboo (eco friendly).
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March 2023 by R. K.
I have visited this mall many times but have never walked into this store since I was not familiar with its product. Despite feeling a bit tired, I decided to take a look today and am glad that I did. I don't always write reviews but felt compelled to due to the quality of service that SHAWNA provided. I had no plans to buy anything today but as I was browsing, I decided to ask her some questions about my bra challenges. She provided exceptional personal service - very attentive, patient, and polite as she made recommendations and presented different options to my size and needs as I tried each one on. I walked away with new bras and was a happy/appreciative customer. Thank you Shawna!
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February 2023 by Louise L.
Great personal service. It almost feels like you have your own personal shopper. I also like the clothes-fabrics are soft and offer hidden support so you can ditch the bra.
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January 2023 by Renee Matthews (LA Real Estate Agent)
Dominique was very helpful and provided me with attentive customer service and guidance.
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November 2022 by Sydney S.
If it's wasn't for my grandma and mom liking this store i wouldn't bother... or if they offered free shipping. I placed an online order for pick up and I'm not even sure they knew they had an order for pick up if I didn't call. I called to ask how long it normally takes to fulfill and she said 4-7 days and tried to hang up on me. I was able to say wait wait before she said and she said "what was your question?" she never even started listening...she then proceeded to look for my order and confirmed it was not fulfilled which again is why I was calling....
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October 2022 by Cheryl O.
Tanya (manager) is great! I purchased a few bras two weeks ago and they are now on sale, I brought them and they exchanged for the new price with no problem. I explained to her that the bra I was wearing that I also purchased two weeks ago is the most uncomfortable I've ever worn. I asked her to check the fitting. It fit properly but was not made for my shape. She allowed me to leave the bra I was wearing and to purchase another one (at the sale price) regardless of the fact that I was wearing it and didn't have the tags. Tanya explained she wanted all of her customers to be happy with their bras and to be comfortable. I will definitely continue to shop at Soma in Sherman Oaks.
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September 2022 by Angel Light Haus of candles
Great service and friendly staff with great knowledge ?
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August 2022 by Sheri Sapiro
Warm & Friendly Customer Service. Knowledgeable Associates. Superior products for women's intimate apparel.
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July 2022 by Kat Vee
Found a really nice bra, when I usually can't find my size. Staff was really helpful and polite and the prices were ??
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June 2022 by Maggie Field
Excellent help in finding what I wanted and assuring that it fit well and comfortably. A very happy experience all around!
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April 2022 by Nooneof Importance
Ljnda and her co workers were so HELPFULL! and walked into a great sale.....PERFECT!
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December 2021 by Arezou N.
The people who work there were so rude and disrespectful .. I've never been treated like that my whole life i went there to get a bra and I wasn't happy with the lady who was helping me because she was assuming that I was taking bras and not paying for them so I went to the cashier to pay I just brought it to her and told her that I have never been happy with your associates here they are treating me so rude and mean..she was telling me no we treat everyone the same and she told me that she's Jewish and the other girl said that she's Mexican so they said we treating everyone equally but I told them I didn't get that feeling sorry you are giving me a racist feeling and she told me leave my store. I'm so upset the way they treated me I hope Corporate office does something about this.
