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March 2024 by Katy Brown
This site is super easy to get to and very fast and efficient.
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March 2024 by Linet G
I am thoroughly impressed with the level of service I received and would not hesitate to recommend them to anyone in need of moving services. Edgar was super responsive and professional. Thank you guys!
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February 2024 by Jordan Gospodinov
I use that U-Haul location few times the office person A J is the most professional and the best customer service ever. I’ve been all around the country and I never do with such a nice person like him he deserved the best.??
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October 2023 by Basco Selanikio
I am happy to say that even though there was a bit of a miscommunication with renting one of the U-Hauls, the supervisor Luis really helped me resolve that issue in a very professional manner. I really need to thank him and give him the credit he deserves because it seems like he is really doing his best to make this place work!
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August 2023 by XI:OI Brand
I’m Shawn George an employee here at Uhaul Sherman Oaks. This message isn’t what so ever negatively directed towards the Uhaul company itself or any of its management. They have all been great to me since my employment. But, I have voiced my complaints about Mr. Abrams, (the owner of the lot that Uhaul is located on) to multiple Uhaul managers but no action has been taken and I don’t know who else to speak to so now I’ll just make it public so hopefully someone will see this and stop this tyrant (Abrams) from continuing to ruin the relationships with Uhaul customers and employees because of his rude, condescending, unnecessarily extreme behavior. I have been employed here for 2 years now and Abrams has been on an obnoxious power trip since day 1 towards myself and customers alike. And as of now he’s trying to slowly force me to leave the location by cutting my hours and not allowing me to swap days with coworkers for no other reason than because I’m one of the few people willing to stand up for myself against his ridiculously belligerent attitude which annoys him because I can’t be intimidated. Why continue to work here then you ask? Because, I genuinely like (not need) the job, I have thick skin so I can tolerate his ignorance and most importantly I truly enjoy meeting and connecting with the Uhaul customers who some are going through maybe the worst day of their lives from being evicted, family passing and various other reasons. I try to be a shining light and uplift the spirits of those who need it only for Abrams to show up and literally curse them out and “ban” them for unknowingly parking their van incorrectly. Seriously? Yes. And there’s been various other incidences where he’s almost fought customers over petty nonsense. Feel free to read other reviews and ask anyone who has dealt with this man if anything I’ve said here is true and I doubt anyone would disagree. Abrams is one of the rudest people I have ever met in my life and has no business being in charge of anything customer service related. I just wanted post this so that if any Uhaul regulars and anyone else I’ve connected with while employed here comes in and I’m not there, at least you’ll know the truth about what’s actually happening. Hopefully someone from Uhaul who cares about Uhaul’s public perception will do something to stop him or he will run this location into the ground.
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August 2023 by Axiom Esoteric
No AC, Truck was running really rough, Overpriced Refueling fee for using 3 gallons of gas, No one was there to talk to upon return of the truck although there office was supposed to be open. All in All you should just go to a different uhaul, especially if it's gonna be a long trip.
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July 2023 by Alicia Alonso
I was disappointed to return the vehicle and be charged $25 for gas when I returned it with the same exact amount. Felt like a scam to me but luckily I had taken photos of the gas out/gas in on the dash so I was able to verify and get refunded through customer service. I don't appreciate being cheated and I felt it was intentional on behalf of the location in Sherman Oaks. Will not be renting there again or from U-haul. This was my first and last time ever as a U-haul customer. TAKE PICS of the dash on your way out and in!
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February 2023 by Rich G.
Great prices. Friendly service. I recommend this to all customers. Trucks were clean and I'm shape.
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February 2023 by Kristin Grisonich
The man that received our trailer drop of was kind and very helpful.
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February 2023 by Quintin E.
U-Haul to the rescue in a pinch! Despite the construction site meets car yard auction feel - this location was the one we needed we didn't even know was here. Located under the 101 freeway across from the Westfield Fashion Square Mall off of Hazeltine Ave and Valleyheart Dr - you are able to pull into the lot.We came in while they were still out to lunch (around 12:45), but were the first ones in line when back on as they are open Monday thru Saturday9 AM - 12 PM and again from 1 PM - 5 PM; Sunday 9 AM - 5 PM.I'm almost positive Shawn may have been who helped us (but I'm bad with names on the first go). And though I didn't engage with him directly he made our experience smooth as can be. He's a very social and friendly person and kept my friend Christina and her husband chatting for much longer than we planned to be there. She's a new mom and rarely leaves the house so I think she was excited to engage with someone just as outgoing and personable as she is.Shawn gave us some great options for trucks as the were out of the largest sizes (20 and 26) being the end of/first of the month (everybody is moving) - we ended up with to 15 foot trucks which was actually better. We were able to get my friends Christina and Bernardo loaded up for their next adventures in the Bay Area with their little girl. Thanks Shawn and all the people at the Sherman Oaks U-Haul Dealer!Make a reservation online!!
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January 2023 by Tara B.
Fortunately, I was the first one there on a Saturday morning. There is only one person working so getting there before they do is the thing to do! I did feel sorry for the people waiting to be helped, if that were me I would have been pissed! Having said that, I am grateful for the soothing words Shawn gave me. I have never driven a U-Haul truck very far but this time I drove about 700 miles North. I also hauled a trailer with my car on it. It was super stressful because I was alone and I have never hauled anything! Shawn encouraged me to go 55mph and everything would be fine. It was. It was a long drive and stressful at times but I made it without issue. The thing I wish someone would perfect is the issue of pulling the car onto the trailer and not being able to open the door. I was able to crawl out and roll my window up but because I needed to get my arm out, there was a gap. I had to tape it with plastic to protect the inside of the car and it worked! Thank you Shawn for the soothing ad encouraging words.
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October 2022 by Irwin Mehlman
Great place to rent the truck you need and really nice people to deal with.I look forward to coming here to get the vehicles j need to get the job done… you will too.
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June 2022 by Norma Martinez
THIS PLACE IS HORRIBLE.. Very disorganized. Staff is untrained. Bad customer service. I made a reservation to pick up a truck on Sunday morning. I waited for an 1 1/2 to get serviced. Everyone in line was upset. I got into it with a customer because she kept on cutting in front of me and another customer. The customer would not give me my space and privacy while I gave my personal info. The young man was unable to handle the situation. There was no one else helping. I guess another employee had taken the keys to the trucks home with him. The following day I dropped off the truck and asked to speak to the manager to voice my experience but the manager was busy I left my name and number, 5 days later and the manager still has not called me back. PLEASE GO SOMEWHERE ELSE FOR YOUR MOVING NEEDS. They don’t care.
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April 2022 by Dallas Gallego
HORRIBLE!!! DON’T WASTE YOUR TIME OR MONEY!! All the 5 star reviews are so fake! This place is so unorganized and filthy. They treat the cars and their job horribly, they don’t care very rude people. Charge way too much for what you want, and when I compared prices they got mad at me. Unprofessional again don’t waste your time or money
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March 2022 by Shelbyy S.
Shout out to Shawn who did his best to keep the line moving and get everyone what they needed. He was working alone that morning and many of us arrived at the same time to pick up our vehicle. I needed a truck for a few hours to move a piece of furniture. Here are some tips I can offer about the rental process: 1. The website inventory may not be accurate, best to call the location to make a reservation and have them text you the confirmation. 2. "Check in" online when you arrive by clicking on the text confirmation and completing the form to speed up the paperwork process when it's your turn. 3. Show up early! They book future reservations based on when people SAY they will return the vehicle. If someone keeps the rental for an extra day, the inventory is off and you may not get a truck if you arrive later. 4. If they run out, they'll do what they can to find a vehicle in-stock at another location. But you'll have to drive there to get it and pay the extra mileage fees for the longer distance to and from. 5. The last weekend of month will be EXTRA busy because that's when most people move to a new residence. 6. You can't leave your vehicle on their lot while you're renting, so have someone drop you off. As I mentioned above, Shawn was working alone. Most of us waited an hour in line to get our vehicle. He worked as fast as he could to complete our paperwork, show each person their vehicle, how to operate it and provide the extras (blankets, dolly, etc). There really wasn't a way to speed it up without extra help. On the flip side, my drop off was quick and painless as he wasn't working alone and I showed up at a time that wasn't busy. Overall I had a good experience and would use this location again.
