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March 2024 by Krystal “Beanie_Krystal”
This store always seems to be well stocked, but it is in a hard location. Parking can be difficult due to many other surrounding businesses.
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February 2024 by BleakPop Films
The best Ulta location! Nicole and Charlotte are helpful and patient, they helped me with every question I had. the store is clean, organized and they carry a lot of brands that other locations only have available online. 10/10 shop here !
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February 2024 by Karen Sanders
I don’t know if all Ultas are like this, but this store has the worst customer service every single time I go in. There is never anyone to help or guide you really have to beg for help. It seems like a lot of disgruntled employees very negative attitudes always… There is one manager that is nice. There is a guy that works there that wears all black and chains kind of idea and he is crazy rude. Sephora is complete opposite these two stores are like. I live very close to the store but next time I’m going to go to another location. It never fails here rude rude workers!
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January 2024 by Inessa Zemlyanskaya
The sales representatives at this location were absolutely terrible. I went into the store to find a specific perfume using a gift card my friend gave me for my birthday. Even though I usually shop at Sephora or online, I thought Ulta would be a good match since they had the perfume I wanted on their website. However, when I asked the representatives for help, they were too busy talking to each other and didn't pay any attention to me. One of them vaguely pointed and said, "Over there," indicating the perfume section in the huge store. I couldn't figure out where she was pointing, so she came closer, put her hand on my back pushing and forcing me to step forward and condescendingly said, "Let me show you, GIRL." I'm not a 14 years old to me called like this (just FYI I”m 25 and definitely look like my age), and it was extremely annoying and disrespectful. No one should call customers “girl”, or “honey”, or “sweetie” no matter how young they look! It’s absolutely vulgar and a very bad tone!Despite my frustration, she continued touching my back and pushing me towards the middle of the store, which I absolutely hate while people I don’t know touching me without any reason. When I tried to step back to signal that I didn't appreciate the touching and condescending tone, she showed another annoyed expression. I finally said, "Thank you, I'll find it," and quickly left, speechless and embarrassed by the entire encounter. She went back to her seemingly "important" conversation with her colleague, displaying a lack of respect of interested of what just happened.To add to the unpleasant experience, I noticed security was following me around the store, despite my appearance being completely normal and carrying a Dior bag. Feeling both chased by security and shocked by the terrible customer service, I've decided I'll never go to Ulta again. Even if I receive another gift card, I'd rather order online or give it to someone else than go through such a shameful experience.
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January 2024 by Ivette Lara
Love this store the ladies there are always very helpful and friendly
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December 2023 by secretoktober7609
I was shopping for a cream contour and a waterproof eyeliner to use specifically on my waterline. I was greeted immediately and Eileen was called to give me assistance. I explained I was open to splurging on the eyeliner b/c I wanted one that would not pull, but wanted an inexpensive (but good!) contour b/c I was only using that for a special occasion. Eileen listened and gave me some awesome input!! I LOVE the Urban Decay eyeliner she recommended and the lower end NYX contour stick. Thank YOU!!
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December 2023 by James Evert Jones
Knowledgeable, courteous staff!
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December 2023 by Victor Branez
There is everything and good prices
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September 2023 by Joyce Chu
This is my favorite Ulta beauty store EVERRRR!!I've been to a couple in the valley area but I always rather come to this one instead.Everyone here is soooooo nice and patient. The best quality of them is that they are honest; they never try to push products on their customers.I went in to return today and asked Aaron for his opinion on a lipstick that i was wearing but unsure if it looked good on me, he suggested something that's more flattering to my skintone and I soooooo appreciated that! Most sales associate would tell custom what she wants to hear rather than the truth, iykyk.Olivia was also super helpful, she introduced me to the REM foundation and it also came with a free blender which was a pleasant surprise. I left the store getting only what I needed and not what I thought I needed.Thank you, Aaron and Olivia!10/10 will be back :)
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August 2023 by Sabrina Broxterman
This review is specifically for hair stylist Nikki. She always does a fantastic job. Nikki not only is a skilled stylist, but she listens (and remembers), she makes every experience enjoyable and you can tell she genuinely cares about her clients. Ulta is lucky to have her!
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August 2023 by Ryan R
Dropped by Ulta Beauty with my girlfriend the other day ?️. She mentioned how the stock seems lower these days - apparently, they've had some issues with theft. ? It's a shame, really. She also pointed out some policies and said she feels like they aren't doing enough to address the issue. Miss the old days when we could find everything we needed in one go. Hope they step up their game soon! ?
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August 2023 by B R
The store is ok. It has a good selection but kind of missing a lot of fragrances, but it’s probably do theft. What really stands out is the customer service! Every interaction I have had has been met with a friendly and knowledgeable employee! For that alone I will continue to shop here! Also it super easy to purchase online for pick up!
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July 2023 by negin Shaghaghi
Every thing you need you can find in this store ranging from reasanable brands to luxury brands, so with each budget it is useful.
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July 2023 by Alexa Roman
I went to this location minding my own business and the security proceeds to look at me while i was testing an eyebrow brush he keep looking at me through the mirror i asked him if there was a problem and he starts yelling at me and saying “ your looking at everything” and walks away i can’t believe i have to go through this just because im brown?. The employees were very nice just not the security.
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June 2023 by Heidi P.
I was looking for someone to color my hair the way I wanted. Fortunately, I found Nikki at the ULTA hair salon in Sherman Oaks. She is wonderful, people. I appreciated her taking the time to ask what I wanted and explained the different ways we could achieve the results I was looking for. She is personable, professional, and does a great job. Thank you, Nikki! See you soon. :-)
