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December 2023 by Suly Aguilar
Very bad customer service!! They are rude and the cashiers had a terrible attitude
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December 2023 by Sabrina R.
There's this one black lady that is literally always so rude with everyone and I every single time I go to this vs. like it's actually insane. But shoutout whoever the lady is that was working on Black Friday in the dressing room with glasses on so sweet and helpful love her
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November 2023 by Jeniffer Nolasco
If I could put no stars I would! I was there today went to exchange a bra someone had gifted me I had no receipt, the cashier named Cassandra, called her manager because she said the bra looked worn ! Are you kidding me ?! It still had its original tags ?️ it didn’t make sense to me obviously I had to try it on but never wore it because it didn’t fit. It was really upsetting and her attitude was just awful!
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September 2023 by Kimberly Kite Gamboa
I have been a VS customer for a very long time and I have shopped at many locations and I have to tell you I find that many of the staff at the Sherman Oaks location are particularly rude and unhelpful. Tonight I came in to mak a purchase with my husband only to walk up to a rather dark check out counter where there was one woman working at a register, she told me I would need to go to "ROOM !" if I wanted to be checked out, and I had no idea what that meant so I asked for clarification and she literally exhaled loudly and repeated "ROOM 1.... UP FRONT" clearly I am a customer and have no idea what the zones of their stores are called internally, I found her behavior beyond offensive and rude as if I was bothering her to make a purchase. I have had other scenarios at this location where it has been near impossible to get help with sizing and the staff is often to busy chatting amongst each other yet I never felt compelled to write a review before today. Even my husband was appalled and it honestly made me never want to step foot in that store again.
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August 2023 by Carmen E.
horrible manager i was in the sherman oaks mall today thirsday august 17 2023 trying to get some birthday gifts i took my coupons with me i saw a girl walking it was an african american i know whe was a VS employ i approach to her and i ask a question about one of the coupons what a surprise she look at me and she was super rude saying you suppose to know how the coupons worki been going to that store for over 10 years never had any bad experience before issualy most girls are super nice i ask another employee if she was working there i meant the TIDE lady an what a suepeoae she is the manager RWALLY? what a mistake VA
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August 2023 by Kateryna K.
Zero! Waiting in line for 40 minutes on cashier. No thank you ! August 13th 6pm. Staff chuwing gums at work. And looks like clients not their priority. Horrible attitude !!!
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August 2023 by Kim A.
Horrible customer service. Was told when I entered I could exchange bra, then while in line informed I couldn't w/o tag or receipt although purchased on credit card. I left, called another location and employee said they could look up my transactions on credit card and do an even exchange. I called back Sherman Oaks and employee said maybe the other location would make an "exception" so I asked if she could honor that same exception, "no" It's a bra from semi annual, not an expensive exchange, money still going into store. Smh.
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July 2023 by D MP
Had an awful experience. The manager was rude and awful. They have two dressing rooms for people with disabilities and they are used as storage. When asked if someone in a wheelchair could use them . The manager said no that she is only a manager. And what should she do with all the boxes.I called corporate and they did nothing. I guess people with disabilities can't shop there.Wheelchairs don't fit in regular dressing rooms.
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July 2023 by Kathryn Avakian
Worst store ever! Came here to try a few options and they closed down the fitting rooms because of “no coverage” seriously??? Time to hire more coverage then….
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May 2023 by Sandra R. Morales
I have shopped here for so many years and have experienced ok service as maybe 1 or 2 people that arent so good at their job, but I had to leave a review for one associate her name is Ramona, she has a great attitude, was very patient with the customer infront of us, when it was our turn in line she was very helpful at the counter. Exceptional customer service ⭐⭐⭐⭐⭐.
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March 2023 by Jordan N.
I had a coupon that expired literally not even 24 hours ago on 3/15/23 and was told by the snobbish and apathetic manager Mary that "we don't honor expired coupons". it's ok Mary, I'll be calling corporate tomorrow :)
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March 2023 by Juanita Barga
This is not the actual company fault, but the cashier’s be trying to charge you full price when stuff are on sale! not knowing you been a member/client for years thinking that they will get away with it. today; Saturday, February 25,2023 6pm your two front cashiers not only tried to over charge me they did not give my free items that came with my purchase. I suggest you talk to them both not only do they steal from your clients, they might also be taking the products other people purchase and never received or got offered at check out. They don’t have good customer service what so ever or even at least try. for this horrible experience I will give your store 1 star.
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March 2023 by Arevik Azizyan
very unprofessional approach, I asked the manager if I can return the gift he gave me, he said yes, and returned the money to the credit card of the person who gave it to me, he did not give me anything, neither a store card nor returned my gift, I told him that I had previously I told him it was a gift, because of his carelessness I lost my gift.
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February 2023 by Jennifer B.
The girl that helped us was really nice. Got a great deal on what I needed. Location was clean and service fast. Thanks.
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February 2023 by Javier G.
Candace cashier doesn't want to be there... terrible customer service. We tried to ask for help, she looked at us and ignored.. she could have at least said, "one second, I'll be with you momentarily"