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April 2023 by William M.
Worst customer service I have ever encountered. I think the Pharmacist got his degree from a Cracker Jack box.
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February 2023 by Google user
CVS Pharmacy are amazing specially with other stuff like wines in a box and liquor. I am astounded at how difficult it is to get the right amount of pills in a timely manner. But everything else are very good.
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February 2023 by Sally Kasper (Sally)
CVS Pharmacy are amazing specially with other stuff like wines in a box and liquor. I am astounded at how difficult it is to get the right amount of pills in a timely manner. But everything else are very good.
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June 2022 by Becky J.
Posted hours for pharmacy are not true and they don't answer the phone! They have no staff and hold your medications hostage! So disappointed! CVS use to be a great pharmacy!
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February 2022 by Jamie S.
I go here for all my medications because I live nearby. I frequently have problems. The staff are all very friendly but I often run into problems with medications not being filled, or the pharmacy not receiving my prescription from my doctor's office at all, and having to call my doctor to send the prescription a second time so it can be filled. There are also really long wait times to talk to the pharmacy over the phone, which is not any of the employee's fault, but the lack of funding they have to hire enough people to run the pharmacy section efficiently. I feel bad for the pharmacy techs when they are very busy, and there is nothing you can do but be patient.
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January 2022 by Felicia V.
Went here to get my COVID booster and im not from the area, I let them know that I didnt have my card and the staff went to go ask the pharmacist next best steps. All I hear from the front counter is them in the back bickering and complaining how hard it is for them to get my info on a card. And why I need to go back to the original CVS (location is over 400 mi away from me) I didnt appreciate the lack of support and disingenuous customer service I was receiving. Management either needs to keep their staff in check or if youre going to talk sh*t leave it until after the patient leaves. Im not one to write reviews but feel compelled to write this one.
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July 2021 by B L.
Absolutely the very worstI moved they still bill my insurance preventing me from picking need medicationsNumerous calls solve nothingShut this CVS down It's ridiculous
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June 2021 by Edwin P.
Can't say enough good things about the pharmacy side. Even though the line was a little long I got serviced pretty quick. Came in for a Tdap vaccine and I'm inherently afraid of needles but Alyssa the pharmacist thoroughly went over everything and put me at ease. In the end she gave me the shot with no pain whatsoever! All in all a great experience.
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March 2021 by Bill Oye
nice partnership with state & county to deliver COVID vaccines here. well organized, friendly & professional.
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March 2020 by F T.
Recently, because of an insurance change, my primary pharmacy became CVS (Cameron Park). There is always a line and never have I received service in less than 20 minutes. For a prescription for a salve, I waited in line for 20 minutes. When finally I spoke with the counter person, I was told that the prescription would be ready in 10 minutes, I waited and extra 10 minutes, stood in line for another 20 minutes and when I finally got to the counter I was told that the prescription was nearly ready and would I come back in 10 minutes. This is for a salve that comes in a pre-made tube. So for about an hour, no one could walk to the bin that held the tube. Unless the pharmacist was stuffing the tube him/her self. I do not understand the delays. Either this location is under staffed or under caring for people's time. The customer service projects as awful. The result of an uncaring corporation that is money driven to the detriment of their customers, Go somewhere else.
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March 2020 by R. M.
I have never waited for prescriptions for so long. I was told my prescription would be ready in 20 minutes 3 different times. It would have been better just to tell me it would be an hour and a half so I could have planned accordingly. Lines are always 10-20 people long, terrible customer service.
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January 2020 by Janet T.
I waited in line there before Xmas over an hour just to pick up a prescription that was already a week past, because they "didn't have my meds in stock". Fast forward to January- this time (Monday) they said that they contacted my doc and the doc didn't respond, I called the doc and they said they did not have any requests from the pharmacy but would send over a new script right away. Called the pharmacy back let them know nothing was received by my doc and they were sending. Double checked with pharmacy to be sure they had it in stock- yes they did. Tuesday, I call to see if I can pick it up- not enough on hand can we pick up Wednesday, hubby tries to pick up Wednesday- not ready will be ready later in the afternoon - they will text. Here we are at Thursday morning and no text yet. I've now been 5 days without my HRT. I will never use them again. I've never dealt with such inept management! I'm worried for anyone getting meds there that are vital to their mortality because surely they soon will be dying. I thought initially that it was because the Bel Air pharmacy closed (used them for years without any issues) and moved our scripts to CVS and they were overwhelmed, but I can't continue to go there. My tolerance only goes so far, the service is the worst I've ever experienced.
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January 2020 by Suzy F.
This is the worst CVS pharmacy ever! The regular person behind the counter is rude, disrespectful and just downright unpleasant! CVS, please train your pharmacy employee (you know which one I am talking about) or get rid of her. She is not qualified to interact with the public. I have been to CVS pharmacies all over the country and most of them are very accommodating, actually check the status and try to expedite when they can see you just waited for 20 min in line. This chick doesn't do anything to help. She just looks at you with a scowl on her face and says "it will be 20 min". She has literally said this every time and knowing that I am waiting will never make sure that when my prescription is ready that it is announced. One time I waited for 45 minutes only to find out that it had been done for over a 1/2 an hour. She saw me there pacing around the store. Bottom line. She doesn't care! Get rid of her or give her some customer service training. Regardless of what you do, I am going elsewhere from now on.
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December 2019 by Brian H.
Slowest service I have ever experienced at a Pharmacy. Perpetually understaffed and LATE filling prescriptions.
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December 2019 by Jeff M.
There is a line out the door for the pharmacy. Pharmacist went to lunch late because they were busy. Apparently when they go to lunch everything stops. Now I have to sit here till she's back and gets to my order even though it was called in before 11:30am. Hey CVS if your that busy maybe you should have more than one pharmacist working This is rediculous and a waste of my time not to mention mY wife who just had surgery is at home in pain. Wish Bel Air hadn't closed. This is a s*** show!