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December 2023 by Amy K.
The Sierra Madre branch, is very friendly and never a long wait there, always good service.
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July 2023 by Christine A.
Very good customer service Very nice people's specially Jhonny Thank you I am very happy with Chase bank Sierra Madre Pasadena California
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March 2023 by Diane C.
In my almost 75 years of living, I have never ever been treated better at a bank. Specifically, I am speaking about Assistant Vice President, Andrew Pijanowski at the Sierra Madre branch. I met with Mr. Pijanowski over an issue I was having with my account. Not only did he handle it efficiently and competently, he made a follow-up call to me to make sure I knew the problem I was having had been resolved. Cannot say enough about this man's work ethic and kindness.
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March 2022 by Annie K.
I've been a chase customer for quite some time now. From years of dealing with chase customer service, I would like to say that Jirayr is one of the best chase representatives I have experienced. He goes out of his way to make his customers happy and I get matters handled in a timely manner. His positive attitude and work ethics are unmatched. Very happy to be in the hands of such great workers.
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August 2021 by Randy S.
Chase Bank cancelled the credit cards of Retired General Michael Flynn former National Security Advisor. Chase cited "reputational risk" to our company in its August 20 letter "suggesting" that Flynn as a client, made Chase look bad!I've been with Chase Bank for 30 years-- savings, checking, business & family accounts ...until tomorrow. I encourage every Chase customer to change banks. After all, why look like an idiot and a traitor being a Chase Customer. I'll call it ... reputational risk.
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August 2021 by JunkNStuff J.
Horrible service went in there for a teller transaction complete disregard of my time refused to give me money from my own account I was only requesting a small dollar amount of $200 .... Will not be back at this branch ever again
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April 2021 by Simon A.
The super friendly woman who answered the phone provided my wife with great advice regarding an urgent deposit we needed to make in another account. We really appreciated the kind customer service, which we did not receive from our other Bank (rhymes with Bells Bargo) who aren't even currently answering their phones. Wish we got her name, but thank you anyway!
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January 2021 by Dave C.
Since the pandemic hit, I have been coming to the Sierra Madre branch of Chase Bank for basic banking needs ie. deposits, withdrawals, cashier's check, check register (yes, I'm the old lady in front of you at Ralph's that pulls out the ol' checkbook) etc. and this branch has stayed open as others have closed. This branch is well staffed and maintained and follows the proper safety protocols. Surprisingly, they even pick up the phone (small miracle these days!) and answer questions in a friendly manner. All in all, a great experience when I bank here. And a special shout out to Eric B., one of the bankers here who continues to provide excellent and friendly customer service. Thank you all!
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July 2019 by Terry C.
I have banked with Chase, ( prior years known as Home Savings ) for years. Sierra Madre branch, has been the friendliest, most competent of all the Chase Branches I have ever banked with. Continue the good Work Sierra Madre Chase. Colleen, Dart, John, all the tellers, hard working employees, wonderful service. Terry C.
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July 2018 by Ryan S.
Rude staff, poor service. I'd avoid this branch, and perhaps this bank. I've had a decent experience at other Chase branches, but this one is consistently poor, and the staff uninterested in helping you.
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February 2018 by Ronnie S.
I have had experience at this branch for regular checking account setup and use. I've had my account for about a year now and have gone in a few times for withdrawals, etc. I've always been helped quickly and the people there are plenty nice. The hot coffee at the front door is a nice touch. Another review said that the staff members remind them of the rental car lady from Planes, Trains, and Automobiles. Great movie, funny scene. But I need to set the record straight: Steve Martin acts like an absolute lunatic to the car rental lady and cusses her out after she smiles and says hello. The ending of the scene is funny because he gets instant karma for his bad behavior. Go watch it, you'll see what I mean.
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September 2017 by Sam V.
A shout out to Lillie G., Banker extraordinaire. We have banked with Chase for about 4 years now but I must say I like this branch above all others. There seems to be a strong desire to serve the public from all the staff. When I come early for an appointment I am offered water while I wait. The personal banker experience is fantastic. These bankers know how to meet your needs and maximize your benefits. I love Sierra Madre. There are some schools for the blind here and you will see some blind customers in the bank. This is a small town with a Mayberry feel. Be sure you stop at the cross walks and no U-Turns mid block. I drive extra miles to bank at this branch because of the personalized service.
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June 2017 by E J.
This bank branch is fine, if you need to perform simple banking (ATM visit, deposits, etc.). However, if you need something more complicated, in particular a home equity loan, avoid this location. You are better off dealing directly over the phone with Chase Home Loans (located in Arizona). This branch lacks adequate channels of communications with the national/regional office, which is where all of the critical decisions regarding the loans are made. This branch lost track of which documents they had e-mailed in, on our behalf. They also promised to get back with us at certain points, and then neglected to do so on numerous occasions. Don't risk your critical banking needs on this branch, until they can improve their organization.
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January 2017 by Holly P.
Great customer service! Thank you Haig for helping us out with opening up our accounts. I'm amazed at how much the bank has to offer and Haig going out of his way to ensure we understanding everything!
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January 2017 by Abel B.
I joined chase about 2 months ago and have been blown away. The customer service is second to none. Johnny opened up my account and I was blown away. I'm not easily impressed, but this guy was phenomenal! I've also had great experiences with every other staff member. They're quick to pick up the phone and always ready to help you out. I didn't want to be one of of the many people that fell into transferring to Chase bank..but after one visit I can see why everyone banks there. I highly recommend Chase, and highly recommend this branch.