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April 2024 by Riki S.
Johnny does what he can to fix an issue in a timely manner. Always friendly and laughing . LeeAnn is always going out of her way to help and is such an amazing Front line face for Chase.
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February 2024 by Dmitry Tubis
Just a very pleasant branch. Wonderful people work here! This is what a good bank is supposed to be. Staff and mangers helpful and caring. Looking for solutions to customers needs. Thank you
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December 2023 by Amy K.
The Sierra Madre branch, is very friendly and never a long wait there, always good service.
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July 2023 by Christine A.
Very good customer service Very nice people's specially Jhonny Thank you I am very happy with Chase bank Sierra Madre Pasadena California
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May 2023 by Chris A. Ciufo
Tellers are friendly, their private banker is friendly, and the branch is dog friendly. The vibe at this branch is small-town-friendly, but professional.
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May 2023 by Chin Fung So
The bankers at this branch are unhelpful and rude. Recommend going somewhere else if you want to open an account.
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March 2023 by Diane C.
In my almost 75 years of living, I have never ever been treated better at a bank. Specifically, I am speaking about Assistant Vice President, Andrew Pijanowski at the Sierra Madre branch. I met with Mr. Pijanowski over an issue I was having with my account. Not only did he handle it efficiently and competently, he made a follow-up call to me to make sure I knew the problem I was having had been resolved. Cannot say enough about this man's work ethic and kindness.
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March 2023 by Alexander Zilifian
I’ve banking banking with Chase for several years and have visited many branches. Andrew Pijanowski has been the most memorable banker I’ve had the pleasure to meet with. His knowledge and attention to detail surrounding Chase and all their benefits, for those of us who choose Chase to bank with, has been extremely invaluable. I cannot express how much Andrew has made my trust and confidence soar with having chosen Chase thanks to his patience and guidance navigating all of Chases’ resources and benefits.
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November 2022 by Wassim Tayarah
Spent more than 30 minutes in this branch for a simple transaction, they didn’t know how to do it and asked me to try a different branch. It wasn’t the teller’s fault, it was the banker that refused to help her at my expense. Very bad management. Went to different branch and finished my transaction in 5 minutes. I will never visit this branch again.
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March 2022 by Annie K.
I've been a chase customer for quite some time now. From years of dealing with chase customer service, I would like to say that Jirayr is one of the best chase representatives I have experienced. He goes out of his way to make his customers happy and I get matters handled in a timely manner. His positive attitude and work ethics are unmatched. Very happy to be in the hands of such great workers.
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August 2021 by JunkNStuff J.
Horrible service went in there for a teller transaction complete disregard of my time refused to give me money from my own account I was only requesting a small dollar amount of $200 .... Will not be back at this branch ever again
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April 2021 by Simon A.
The super friendly woman who answered the phone provided my wife with great advice regarding an urgent deposit we needed to make in another account. We really appreciated the kind customer service, which we did not receive from our other Bank (rhymes with Bells Bargo) who aren't even currently answering their phones. Wish we got her name, but thank you anyway!
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January 2021 by Dave C.
Since the pandemic hit, I have been coming to the Sierra Madre branch of Chase Bank for basic banking needs ie. deposits, withdrawals, cashier's check, check register (yes, I'm the old lady in front of you at Ralph's that pulls out the ol' checkbook) etc. and this branch has stayed open as others have closed. This branch is well staffed and maintained and follows the proper safety protocols. Surprisingly, they even pick up the phone (small miracle these days!) and answer questions in a friendly manner. All in all, a great experience when I bank here. And a special shout out to Eric B., one of the bankers here who continues to provide excellent and friendly customer service. Thank you all!
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October 2020 by Randy S.
Very solid improvement in Sierra Madre client services. Andre P and I wiggled our way through a bit of an account problem with empathy and a sense of humor. He was very transparent about the inner workings of the "Big Bank" and sensitive to the needs of a small business. Chase should promote him, but then we'd lose a good guy! Good job Chase Bank!
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April 2020 by Rodger Witdschtacker
(Translated by Google) Great bank. Very friendly, very accommodating, very helpful. Totally different than all this Internet garbage.(Original)Tolle Bank. Sehr freundlich, sehr zuvorkommend, sehr hilfsbereit. Völlig anders, als dieser ganze Internetmüll.
