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October 2023 by Denise Porter
Exceptional service provided via adviser Shaun. I made service appointment for 9:30. To my surprise I was rolling away from there at 11:05 with my car serviced and cleaned. I love it! Good service....good people....GREAT JOB! Please issue Shaun an outstanding employee bonus on my behalf. This is not the first time. I very much appreciate the courteous, diligent efforts made.Denise Porter
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October 2023 by All Things Investing And Finance
Shawn was very helpful. I came in because my tire sensor was blinking continuously. He was the first person to help me. He was honest about what it would cost. When he found more issues with sensors on my car he made sure to consent that I would be ok with moving forward with the cost. It’s especially tough to have to pay a grand when you are full time nursing student barely making ends meet but Shawn did everything he could to make the price more palatable and why it would be beneficial to me and my vehicle. He also did a full inspection to make sure everything else was running smoothly. I would recommend Shawn every single time as he goes above and beyond. Also my car was filthy when I dropped it off. I just hadn’t had the time to get it washed over the past few weeks. Shawn returned it to me in pristine condition. Thanks for everything Shawn.
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October 2023 by Stretch Head
Our 04 Seville was throwing codes my neighborhood shop didn't want to mess with. I called Boulevard and spoke to Russ in service. Long story short, they cleared the coded, drove it 30 miles and they never came back. We picked up a clean detailed car and the 245 diagnostic charge was waved. Outstanding service.
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September 2023 by Christina Sanchez
Thank you so much Paul and David as always it has been exciting. I have never had an easier time and less stressful time purchasing my cars. This is my third Cadillac and have purchased 4 other cars from these guys. I recommend this dealership and especially these guys to anyone looking for an easy stressless time.
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September 2023 by S Robinson
Shawn was amazing. He helped me every step of the way. He was courteous and knowledgeable. He explained my cars’ service needs to me in a way I could understand. I’m very pleased with the overall experience- Schyler
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September 2023 by Nikita Lobintsev
I always work with Shawn, he is an excellent specialist, a very responsible and kind person. Thanks for helping me with my Escalade. In the future I will only cooperate with him, and recommend him to everyone!
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September 2023 by Lupe at Apollo
I had a fantastic experience at Boulevard Cadillac! We had David Howe from sales, he is friendly, knowledgeable, professional, went above and beyond. Absolutely no pressure from him. He is the best! Paul Skinner in finance made sure the process was smooth and easy. I would definitely recommend this dealership to anyone in the market for a new or used car. I wish I had purchased all my other Cadillacs at Boulevard. They have a great team!
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August 2023 by Marie Casillas
It is rare to receive such wonderful customer service from a company these days. Please understand that it is with great admiration and gratitude that I applaud the team at Boulevard Cadillac. I will admit I was very disappointed because I had to repeatedly bring my new car in for service. However, Russ in the repair/services department was amazing. He continuously made me and my car troubles his up most attention. He kept the lines of communication open and conveyed clear options to how I should handle my ultimately defective car. Russ was so empathetic to my situation and really cared about me and my experience at Cadillac. He continued to check in with me and provided me with alternative transportation options until my situation was completely resolved. I would also like to take the time to thank Tim for his hard work and diligence in providing me the best possible offer for a new car. Tim was adamant about making sure I was comfortable and well informed about the whole process when purchasing my new car. He went above and beyond the call of a sales person when he made sure that I had the appropriate vehicle to travel with my grandmothers wheelchair. It is the attention to these small details that leave a lasting impression and that sets Cadillac motors above all the rest.
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August 2023 by Gina Perez
Boulevard Cadillac has been a staple dealership in my family for years. Purchased our first car 2022 service was great!Service department goes through many changes. Sean (Shawn) has been our service tech and he is great!! He has helped with all the questions my husband asks- has gone above measures to make sure we are satisfied. Kind true gentleman.
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July 2023 by Safirlady
Do not patronize this location. An elder relative who is also a veteran recently took his vehicle to said location. He was told his car would be returned to him within 4 days time and it took well over a month. In addition, they kept changing the original quote and he was not notified of the price differences per quote. Upon arrival to pick up his vehicle he was told that he was owed 6,000 dollars cash of which he ended up paying 5200. He later then called his insurance company and was told they were never charged by the company at all. This is a highly unfortunate situation as a society should protect and not take advantage of elderly people. Instead, this agency overcharges and continues adding fees to elderly clients bills in hopes that they won’t be able to pay and recover their vehicle.I will be reporting them to all the appropriate agencies and would advise that you keep your loved ones and especially your elderly loved ones away from this location as they will not be treated with the respect or integrity they deserve.
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July 2023 by cam v
One of the best experiences I've have since owning my chevy!!!! Russ was the first person I started my vist with and he was very welcoming!! It was 7am and NEVER have I been great with such happyness.happiness.. the energy was great! Sean had the same energy when it was time to give me the breakdown of what the mechanic found. Very patient and thorough!!! He didn't have the attitude like I should just get a new car etc. He without saying it understood this was an investment. I want my car to last as long as possible. For the first time after dealing with the dealership I didn't leave feel rushed confused or taken advantage of. I will definitely be back!! Thank you Russ &Sean!! Appreciate all you do!!
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July 2023 by Christal Bender
Wow…I took my Cadillac in for service due to a check engine light and the air conditioning system was not working properly. I went in knowing I had scheduled an appointment through my Cadillac App, however, upon my arrival an appointment could not be found. The Service Advisor Shawn stepped in a made sure I was taken care of. He arranged a rental care and my vehicle was ready by the end of day. Shawn made sure the vehicle was washed, ready to go by the time of my arrival. Shawn gave me five star service and now I’m giving him a Five Star Review. Many thanks to Shawn for giving me an exceptional customer experience.
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July 2023 by Ari G
This location has an excellent staff and great customer service. I took my car in for service and they went out of their way to ensure my drop off and pick up times were seamless and also provided me with a loaner until my vehicle was done. Thanks again!
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June 2023 by Annette Vangjel
My experience with Boulevard Cadillac was great! Our salesperson Darin Skinner was a pleasure to work with and exemplified what a good professional salesman should be. He answered all my questions and I feel I paid a good fair price for my new vehicle. He went above and beyond to deliver my new car to our home 112 miles from the dealership and reviewed the features of the car. The whole experience was easy and quick. I would highly recommend Darin and this dealership.
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June 2023 by Ronald Sneed
Always a pleasure getting my car service at Boulevard cadillac outstanding customer service also to add there knowledgeable on what your vehicle actually need. Next time you consider service your GM vehicle take it to Boulevard cadillac to get it done the right way.