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April 2024 by Colby S.
Tried to exchange one of their rental cars here plus two other locations because the vehicle they rented me is unsafe. Brake pedal gets stuck and makes an awful screeching noise whenever stopping. Screen stopped working so no navigation or music. All locations just told me to try another location because they are short on cars. All 3 Long Beach branches wouldn't even look at the car but just expect me to drive my kids around in a unsafe car for a month. The icing on the cake is that it smells like someone smoked a pack a day of cigarettes in the car. No quality control and no care. I will never rent from enterprise again.
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April 2024 by aj ..
The particular enterprise rental car facility engages in unfair practices. They add extra days to your rental period. They fudge on gas prices if you bring the car with the exact amount of gas as you picked it up. Looks like customers service goes out the window when it comes collecting extra money at returns.
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March 2024 by Jayda Y.
I was told i had 2 days (48 hours) covered when i picked up the rental at 6 pm on a monday night. brought it back 38 hours later on wednesday morning and they charged me an extra $20 for a 3rd day. the guy told me they were gonna send me a survey and if there was any reason i were to rate them below satisfactory then they fail. so i told him about being charged an extra day and that survey was never sent to me...
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February 2024 by Letty Garcia
Great service at the time of picking up and very courteous team at time of drop off. Appreciate the ride taking me home.
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February 2024 by Jalesa Hernandez
The service was fast, the Reps were friendly and the vehicle was in pristine condition.
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February 2024 by Kathleen Contreras
They are fast and friendly
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February 2024 by Daniel Nieto
Great service at this location, Meghan was helpful and quickly got us on our way after returning the vehicle, they even gave us a ride back to our hotel.
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February 2024 by Ej metoyer
Great customer service, prompt service very frequently.
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February 2024 by Stephani Saray
Max & Andrew were really helpful and welcoming
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February 2024 by Andrew Baker
Recently, I was in a car accident bad enough that I needed to rent a car. I had never rented a car in my life and I was especially nervous about it. Thankfully, I went to this Enterprise location.Happy to say I had a fantastic experience here. The staff were very friendly and helpful. Caesar, who helped me all the way through, was awesome and outstandingly accommodating. When a small issue with the first car I rented came up, he immediately moved me on to a better car. And my return of the rental was smoothly completed. From beginning to end, I only have great things to talk about here!A solid 5 stars!!!
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February 2024 by Terria Antoine
Very courteous, assisted me in the choice of vehicle to fit my needs. This is my go to place for renting a car.
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February 2024 by Maritza Vasquez
I was referred to this Enterprise location by the body shop that was servicing my vehicle during an insurance claim (Boulevard Collision Center). From the moment I arrived I was helped to the fullest extend. I needed a pickup truck for couple of days and without hesitation they assisted me with me needs. A week later I needed to downgrade and again I was helped tremendously. All in all I had a rental for two weeks and every individual at this location was willing to help. Special thanks to your whole team Signal Hill Enterprise.
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February 2024 by Clifton Roth
My wife and I always use Enterprise due to the best service. Best quality of cars all around customer service.
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February 2024 by Bridger Jancic
Wow what can I say, best rental car experience I’ve ever had. Ok, the driver did forget to pick me up and I waited for an hour before calling back and setting up a new pick up…. But luckily that was not a big deal. Every single person that I’ve worked with at this location has been incredibly genuine, friendly, and helpful. They’ve made sure I had the vehicle I need and for a fair price. The cars are very very clean, and all have driven flawlessly.
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January 2024 by Alexcia S.
We've rented with them a few times & always very pleased. Staff wise & car wise! But don't go near closing for a car because there won't be much of a selection lol we've learned the hard way.