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January 2024 by Matthias H.
Very UNPROFESSIONAL BUSINESS Review by Anonymous User I bought for 2,900 USD a MacBook-Pro with you, and after taking my money, next day you canceled. You did NOT send a message nor an Email. If I would not have checked my account on your page, I would have waited for delivery of this urgent item . . . Well, I needed to call you and was told, that you have no idea what had happened, but would at least send an email with further explanation. Good: ONLY 30 minutes-or-so you sent that email, with a short explanation that the product I purchased did not even exist, sorry. BUT YOU STILL OFFER THIS PRODUCT for sale on your page at this moment - how can I buy something from you, without knowing if you even have it for sale? So, everything I buy from you and PAY, might not be in stock? In all my years, this is the first time, that a company offers items, let's the customer pay, and then states: Sorry no product existing. Totally weird fact: In your email, you were offering me instead a completely different and 80% smaller MacBook, which does not even compare close to the one I need. You have a very disappointed customer. Well, not even a customer . . . .
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October 2023 by Alexander Rexroad
This is an fake operation run by thieves. DO NOT BUY from this company. They take shells of Apple devices, strip them, then install after market sub-standard components that are either damaged or barely functioning.Once you purchase, they do not provide service, they refuse to make good on the devices they offer and not worth your time. Do not purchase from this company!!!
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August 2023 by samrank55
they are theifs! I sent back my laptops and have been waiting 2 months for a refund and they dont reply to emails and when they do, they send 4 word response. they claimed they Never got it, but the tracker shows its was signed and delivered by one of their employees. I even sent them pictures of my dropping it off at fedex but they are continuing to hold my money hostage and dont want to file a claim with fedex.... I wish I could do 0 stars, they dont even deserve 1 star and shouldn't be in business. didnt realize how many negative reviews there were here but I encourage everyone who had a bad experience to file a claim with the Better Business Bureau and with the Consumer Financial Protection Bureau
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April 2023 by S.M. S
I ordered a NEW MACBook Pro M1 pro two weeks days ago and the delivery date was on April 5th after 4 days they changed the delivery date and I received an email about the delivery delay. I contactacted them to see what is the delivery status. Unfortunately they didn't help and didn't care at all. after 6 days, I contacted Fedex and had to go to Fedex station to get my parcel. When I opened the package, I was in shock because Gainsaver sent me an used Macbook full of scratch and dirty with dirty box.I returned it right away and still waiting to get refund. NEVER EVER buy anything from them. They are scam company.
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February 2023 by Иван Явчуновский
they sell faulty laptops under the guise of working devices, also the description does not correspond to reality, while always denying their guilt and do not want to solve the problem, never buy from them, they are scammers!
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February 2023 by Michael
SCAM. A broken laptop came, the seller refuses to reimburse the losses.
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February 2023 by Валя Степанова
Came a broken laptop, the seller does not answer. Scammers.
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June 2022 by Rodney Olson
I couldn’t be happier with my purchase. Love my new MacBook. Process was seamless and timely. I purchased on Tuesday and received on Wednesday before noon. Gainsaver.com rocks!Thank you!
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October 2021 by Erica Brookhart
This is the second time I have used these guys and I have been so happy. I got an awesome refurbished MacBook Air for about half the cost of what I would have paid at another retailer. (It seems brand new). They also have great customer service!
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August 2021 by Ashley E.
BUYER BEWARE!!! This company sold me a computer in April with a corrupt flash drive and it's going to cost me $700 to fix it. It has crashed twice on me now erasing everything I had, and they just keep saying "oh well it's been 4 months" this issue started 3 months into having the computer. apparently it's ok for this to happen and rob someone of $1000 because i've had it for 4 months. Getting absolutely nowhere with this company! HORRIBLE customer service! can't even talk to someone on the phone about these issues, you have to fill out a form and hope someone emails you back! bunch of crooks!!!!
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November 2020 by Michelle T
Bought a $1000 macbook pro (2015) and after a year of the purchase it wont turn on anymore. It was the only time I purchased anything from gainsaver without getting a warranty on it. Coincidence? Hmmm..
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October 2020 by Cletus Fotibu
I am very disappointed with gainsaver customer service. UPS packaged and shipped a return to them. Gainsaver claims that the computer arrived to them damaged. But Gainsaver refuses to work with UPS or with me to resolve the issue. I paid $1500 for the computer and all gainsaver can tell me is that they are sorry. Attached is a picture I took at the UPS store before they packaged and shipped the computer...no damages.
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October 2020 by Dorin Takwa
awful experience. A friend of mine bought an imac from gainsaver. After a couple of weeks it crashed. He shipped it back to them using UPS. They said the computer arrived damaged. Gainsaver refuses to work with UPS to resolve the issue. Their customer service is very very poor.
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September 2020 by Cletus F.
One of the worst customer service companies I have ever worked with. I ordered a 27 imac. I received the computer and after a month the harddrive 'crashed' would not do a software update. So gainsaver sent me an RMA to do a return. I took the computer to a UPS store who packaged it and mailed it back to gainsaver. I did not hear from gainsaver for a few days, I called them to find out if they received the computer, only for them to tell me that they received it but it was damaged. UPS investigated and found out that it was a fraud, there was no outside damage to the box. Gainsaver will not even talk to me, UPS is not taking any responsibility so I am stuck with a $1500 loss.
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August 2020 by Chasity Fisher
So far so good! Computer is in great shape no major issues as far as body work and fast shipping! Thank you gainsaver
