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November 2023 by Jerome B.
On time on key and to the point. I called John and told him what I wanted and when I was going to arrive. When I arrived at GET everything was ready. The time it took to complete the deal probably took an hour....this was my greatest experience dealing with a car dealership. The whole crew made it happen....if you need a car give them a chance they will get it done.
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November 2023 by Stacy Newgent
So grateful for the service and people here! I woke up one morning and my Jeep wouldn't start- had to have it towed into the dealer. Of course it had just gone over the miles for warranty, but the caring people at Glenn Thomas were able to get all the repairs covered and had my car back the next day. Thank you so much!
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November 2023 by Jackie Kim
My husband and I just bought a 2-Door Jeep from here and wanted to leave a review about my experience. I researched online for the model I wanted, and called several dealers. Got a decent quote from Glenn Thomas, so went into see the car. I was able to get a better deal in person. I guess being there in person lets them know you are a serious buyer, so they are willing to work with you more.John Carter was my salesperson. We liked him a lot. He is not pushy and pretty straight forward. Pleasant to work with him. I would recommend you ask for him if you don't like the typical car shopping/haggling process.
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November 2023 by Charles K.
Just bought a 2-Door Jeep from here and wanted to leave a review about my experience. I researched online for the model I wanted, and called several dealers. Got a decent quote from Glenn Thomas, so went into see the car. I was able to get a better deal in person. I guess being there in person lets them know you are a serious buyer, so they are willing to work with you more.John Carter was my salesperson. We liked him a lot. He is not pushy and pretty straight forward. Pleasant to work with him. I would recommend you ask for him if you don't like the typical car shopping/haggling process.
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November 2023 by Henrietta G.
Very disappointed with Frank in service department. It's been an absolute inconvenience. I had been working with Dan, however he was out sick. My appointment was scheduled for yesterday. I dropped my vehicle off at 7:00am to have my stereo replaced and check the AC unit. At 3:00pm I called for an update up but no response. I followed up an hour later and was told that they would need to keep my vehicle for two days. Would I like to proceed? I asked if they would be able to assist with a rental? He said no, we're already replacing the part that would've cost you $2,000 you're only paying your deductible. We're not doing that too. I have two customers standing in front of me so you'll have to wait until I can get to you. I responded... Okay, have my car ready for pick up. When I get there my car is already out front. He hands me my keys and said we'll see you tomorrow. I informed him that I would have to figure out my car situation first. After leaving I realized that they didn't put the parts back together. My husband called this morning to ask why they didn't put the parts back together before giving it back to me? and now it's a totally different story. Said it was a misunderstanding and he would be able to set up the rental for $50.00 a day. WOW really??? That's B.S and you know it. You were very dismissive about it yesterday and you knew that I was coming from Woodland Hills. You have very poor customer service. Definitely can not work under pressure.I should've gone back to Rydell Jeep in San Fernando Valley. Top notch service. I work in Long Beach and thought it would be convenient but turned out to be an inconvenience. Dan was very helpful though when I was there last week. And to the management team, I understand it can get crazy when you're short staffed but that should never affect the service your customers are getting. Had I received a call informing me of what needed to be done then I could've made arrangements earlier in the day to get my own rental. But the fact that I had to follow up with him twice. It was just about 5:00pm when I got my vehicle back. It was raining and I was stranded at work. Far from home...Hopefully this doesn't happen to anyone else!
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October 2023 by Traimont Anderson
I had a great experience and would recommend Glenn E Thomas of Long Beach Dealership. David Henry took of care my Jeep. I’m extremely impressed and happy with the service. Please kept up the good work. You have a lifetime customer!!!!!
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October 2023 by A B
This dealership has the BEST DEALS. I just leased a 2023 Grand Cherokee 4xe Overland. I'm very happy with my deal. There was some confusion because there's so many rebates on this model, but we got it all sorted. Overall I had an excellent experience working with Robert (sales), Raphael (manager), and Brad Davis (finance). Make sure to ask for them when you visit. They had no dealer add-ons snuck into my lease, no surprises, and were great guys. I had so many sneaky sharky experiences at other dealers like LAX and Van Nuys. I'm glad I drove down from West Hollywood to work with these gentlemen .
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October 2023 by Steven Mau
Glenn E Thomas is twice the distance from my house as my local dealership. The level of service is night and day. I always get excellent service and satisfaction.
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October 2023 by Jhonatan A.
My experience with Greg at Glenn E Thomas Jeep in Signal Hill, CA, was truly exceptional. From the moment I walked into the dealership, Greg's professionalism and friendly demeanor immediately put me at ease. He took the time to understand my needs and preferences, ensuring that I got the perfect vehicle to suit my requirements.What stood out the most was Greg's willingness to explain every detail of the car-buying process. He patiently answered all my questions, providing me with a comprehensive understanding of the options available, and ensuring that I was making an informed decision.Throughout the entire process, Greg never once made me feel rushed or pressured. He genuinely cared about making sure I was comfortable with my choices, and his dedication to customer satisfaction was evident in every interaction.I left Glenn E Thomas Jeep with not only a great new vehicle but also with a positive and stress-free buying experience, all thanks to Greg's exceptional service. If you're in the market for a new vehicle and want a sales representative who goes above and beyond to make your car-buying experience outstanding, I wholeheartedly recommend Greg at Glenn E Thomas Jeep in Signal Hill, CA. You won't be disappointed!
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October 2023 by Adam B.
This dealership has the BEST DEALS. I just leased a 2023 Grand Cherokee 4xe Overland. I'm very happy with my deal. There was some confusion because there's so many rebates on this model, but we got it all sorted. Overall I had an excellent experience working with Robert (sales), Raphael (manager), and Brad Davis (finance). Make sure to ask for them when you visit. They had no dealer add-ons snuck into my lease, no surprises, and were great guys. I had so many sneaky sharky experiences at other dealers like LAX and Van Nuys. I'm glad I drove down from West Hollywood to work with these gentlemen.
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September 2023 by Kristin P.
I went to look for a car at Glen E. Thomas. They had a blue Jeep, which was my dream car!!!! Jesse James help me! He showed me the car, he was helpful and answered all the questions I had! If you need a car, definitely ask for Jesse James! He made buying the car a pleasant experience!
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September 2023 by J Contreras
We had a very great experience. They were helpful and understood our situation. Thank you Jesse and Sonja for all your help.
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September 2023 by Jake Rushton
Wow! The team here was incredible to work with. Nate and Brad helped me order my truck and kept me up to date each week. They also made sure I had everything ready for pickup. I literally flew from Utah to lease my new Ram because I was tired of trying to get what I wanted at the dealers here. I highly recommend you get your next car here no matter where you live.Thanks Brad and Nate!
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September 2023 by Jason HC K
Disappointed with the updated Test Drive PolicyI recently visited the Glenn E Thomas Dealership, and I must say, I was taken aback by their test drive policy. They insisted on conducting a credit check and agreeing to monthly payments before allowing me to test drive a car. As someone who had been to a numerous dealership before, I found this approach quite perplexing.I believe that a test drive is an essential part of the car-buying experience, as it allows customers to get a feel for the vehicle and ensure it meets their needs. Requiring financial commitment upfront seems unnecessary and somewhat counterintuitive.It's possible that there may have been reasons behind this policy, such as protecting their inventory or managing customer demand. However, I can't help but wonder if there might be a better way to handle these concerns without alienating potential customers.As a seasoned sales professional myself, I was particularly disappointed by the treatment I received. I firmly believe in building trust and establishing a positive rapport with customers, irrespective of their background or ethnicity.Overall, I was deeply dissatisfied with this dealership's approach. The experience left a lasting negative impression, and I feel compelled to share my disappointment. I hope that Glenn E Thomas Dealership takes this feedback into consideration and reevaluates their “policies” to ensure a more customer-friendly approach in the future.
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September 2023 by Justin Crosby
We had a very good experience buying a hybrid Pacifica here. After we’d narrowed down which trim package and options we wanted, my spouse spoke with Jesse over the phone, and he was able to efficiently access the dealership’s available stock and find one that met all our criteria and happened to be on sale for an unusually low price (because it had sat on the lot for a while). When we went to the dealership the next day, Jesse wasn’t in, so his colleague John worked with us and was also very helpful, friendly, patient, and not pushy. The manager Tony worked with us to iron out the terms of the purchase, and, like Jesse and John, he patiently answered our questions, took time to give us clear explanations, and respected our decision to decline certain options. Sonja was friendly as she walked us through all the paperwork and was forthcoming in her answers to our questions. They got the van all cleaned up while we did the paperwork, so it was ready and waiting for us by the time we were done, and John helped me pair my phone to the car’s computer, which I appreciated.We’re grateful that everyone we interacted with at Glenn E. Thomas was kind and patient with us and didn’t pressure us with upselling. It went about as smoothly and pleasantly as I can imagine a (normal? non-celebrity/super-wealthy?) car purchase can, which was cool.
