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November 2023 by M W
Referred to by America's Tire store on Cherry Ave for alignment.This is an overdue review. Owners have been made aware it would be written.It appears different people have dramatically different experiences at this shop. Allow me to share mine, starting with the positive:-Clean shop-Catchy logo and signageI have been giving Herb's my business for a handful of alignment jobs. Historically, they had been prompt and reasonably priced. I have spoken with Jake (the founder's son) and his mother with the picture-perfect hair.They had earned enough of my trust that I was willing to give them a bigger job. In preparation for an upcoming drive, I asked Rodney (primary sales guy) to change lubricants for engine, transmission, differential, and brakes.I get a call from the shop later that day asking if I wanted to change the battery. The engine had been starting without issue, but in an act of good faith, I permitted the battery swap. After all, in order to get to know business associates, one has to allow them enough freedom to reveal character. This should've triggered my Spidey-senses.When I picked up my car later that afternoon, the bill was in excess of $500, which felt excessive for fluid swap. Didn't have my reading glasses, but paid nonetheless. It wasn't until I got home that I was able to assess receipt, one line item at a time.It is important for the owners to know the type of reputation their team is creating in the community. Either win advocates, or earn critics.The next couple of days, I drove around town but couldn't get into first gear. Apparently they overlooked replacing a fluid they had charged me for.That meant having to go back to Herb's shop to give them more of my time to fix something that should've been taken care of the first time around.More time away from work, from family. It felt like they didn't respect my time or patronage. Thus, this well-earned review.I had given Rodney an opportunity to make things right, and his response was a "free" alignment job, which I won't redeem because my confidence in their operational ability and trustworthiness is spotty at best.The only reason I have given this business two stars is because I feel they have the capacity to do good work-- when they want to. Aside from that, I would steer clear of a business which has temperamental quality of work and will charge you for items your car doesn't need.The role of a subject matter expert is to build confidence in clientele (a.k.a., the funding source). In this regard, it is obvious this value isn't a primary objective incorporated into the culture of this organization.It's unfortunate their business model is to win short gains instead of developing life-long partnerships. I have a feeling this business was founded upon different principles than what it is currently operating under.Long Beach, Strong Beach.Services: Transmission
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October 2023 by Marvo Youssef
These guys know their stuff... took my 75 C3 Vette to 3 places in santa ana and they didnt want to touch it. Few days at herbs valve job done and to a T and service was great. They are my new shop now point blank.
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October 2023 by Mackenzie S.
I have been a long time customer and continue to be impressed with the customer service as well as the mechanics.
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October 2023 by Alfred F.
Was refered to herbs because of thier specialty work on classic cars. Mark was very professional and knowledgeable. I booked a appointment to bring in my classic vehicle. Days before my appointment i get a call from this Jake guy trying to get me to take my buissness elsewhere. He goes on about how all his customers have deep pockets. When i walked in that shop by the looks of it i didnt expect to walk out of there spending nothing less than 10 too 15k and i was ok with that . wanted to get my vehicle dialed in correctly. Dont know why or how jake decided too make the assumption that my pockets were not deep. I wasnt going to post but i took notice to all the other Raza hes refused too work for and i decided to post a review. Plenty of other shops out there with just as much knowledge.
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September 2023 by Erick W.
I was excited about having my 67 Mustang looked at by Herb's automotive. The reviews are great and people speak highly of Jake. I spoke with Jake on two occasions, sent photos and asked for a convenient time to come by - no rush, I've owned the car 30 yrs! Before I sent the photos, Jake advised what all may be needed w/o even reviewing the photos. He made a number of assumptions w/o seeing the car or photos. Jake suggested work/parts during our 2nd conversation that I didn't need, then he suggested they wouldn't "lower their standards" to work on my car. I'm certainly not asking them to compromise their product. I asked Jake to look at the car IN PERSON before making additional assumptions. In the end, I had to disconnect the call because Jake is rather pompous about the "half million" in work they have and their ability to be selective about their clientele. That's GREAT! All I asked was that you see the car, IN PERSON, at your convenience to continue our discussion. The call was so disappointing; it was necessary to leave this review.
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September 2023 by Andy B.
Very professional and to the point. Excellent service top notch quality work. Went in for a vehicle that I had been wanting too restore that was left too me and he was very clear as to what all was involved. Not having enough to do the whole job at this time I opted to do partial work and take it back for other work as I was able to save the funds. Jake and his staff were always more then friendly to help out and answer the questions I had. Overall very quality work and professionalism. Highly recommend for all your automotive needs.
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June 2023 by D B.
I came to Herb's Automotive last year for a front wheel alignment. They did an excellent job with my 2001 Nissan Xterra and it shows as of late June 2023! They did the alignment job back in early November 2022. Because they did the job properly and accurately through their computer alignment rack, I advised my son to take his own car there after he bought a new set of tires. I know that they specialize working on custom cars and seeing how they take care of their customers, custom cars or not, I recommend this friendly car repair service shop. I will be back when I need another front wheel alignment for sure! Just make sure you call them to make an appointment first before you decide to visit.
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May 2023 by Don Born
I've had three vehicles worked on here. Everything from an engine rebuild, AC repair, heater repair and paint/body work. Never disappointed. Work is done when they say it will be done and always done right the first time. I've never had sticker shock or been nickel & dimed like some other shops I've used in the past. Highly recommend this place.Services: Auto body & trim repair
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May 2023 by Michell Santiago
I brought in a part to have installed and it was slightly wrong but they called me to ask if they could make it work, it worked perfectly, and they didn't even charge me extra
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April 2023 by Luis Rosas
The guy at the front desk was so Rude and unprofessional while his guys were checking out my car. Trying to diagnose what was wrong with my brakes he comes out and says to take my car elsewhere because it's not high end. My car doesn't have brakes it had to be towed to this location and tows aren't free and i had to pay another 500 to get it back home .
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February 2023 by Shawna A.
I read the reviews and saw that they were a mom and pop shop so this was the first indicator that I might want to give them my business. While reading the reviews I noticed that the owner literally gave zero shits about snotty complaints and fired right back, so I decided to give them a call. I spoke with Jake and hands down he is awesome. I am an extremely busy person with the lifestyle to match. He accommodated me at every turn and had my car done in less than a week. The only time my car ever looked so good was on the showroom floor. He even had his guys deliver it to my home to make my life easier. If you don't take your vehicle here to get worked on I can guarantee you will regret it. I will never take my car to anyone else.
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October 2022 by OddJobFix
I've used Herb's a couple of times for a '96 Jaguar, not the easiest car to work on. They did excellent work for the agreed price, no ups ands or bits. I will be back.Services: Wheel alignment
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September 2022 by Larry L.
Oh my! I am surprised by the amount of reviews this place has. This business needs more attention! Where should I start... Last Friday morning (9/23/22), my car wouldn't start on my driveway. It was a work day. I called my employer that I'll show up later due to this problem. I've literally called 6 auto shops in my area and Jake (business owner) was the only person that understood my situation and squeezed me in to the first in line on top of the other 10 cars they're currently servicing. The other 5 auto shops had less cars to service and wouldn't give me the time of day. I brought my car through a towing service and his team diagnosed my car. Jake gave me the option of hovering over the techs as they run their tests and despite me being a nuisance, all of them were not only friendly but also respectful as well as telling me what these tests mean and how it'll figure out the problem. All in all, it turns out there was internal engine damage. It's a 2008 Chevy Cobalt. I've owned the vehicle for 11 years and done zero maintenance (except for oil changes). Time for a new car. As I pulled out my wallet and asked how much I need to pay for the service, Jake hooked me up and said $0. $0!!! (Maybe due to sympathy or pity but I'll take it.) I'm just a stranger to him! I'm a Navy veteran. I've lived all over the country and has been to numerous auto shops and not one of them has treated me the same way as Jake and his team did. I now own a 2013 Nissan Juke. I will definitely come to Jake for his services in the future.
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June 2022 by Nick Nixon
I always take my vehicle two herbs these guys are the best when it comes to engineering fixing any problems you have with your classic cars they know what to do..ask for jay or mark. The prices are great
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December 2021 by Harold Neumann
Can't say anything bad. It's the cleanest shop, work bench, floor, tools,office,(coffee in the am) even the outside ciean..Body and Paint are proud of the work they do. Do it right the first time.As for services the greatest. Only one time in TWENTY YEARS plus did I return for minor adjustment.Jake and mom Eva will make you feel at home. Give them a try,
