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September 2023 by Alex Zevallos
Only place I'll take my Smart for major services. Replaced my clutch, clutch actuator & 3 motor/transmission mounts back in April. Highly recommend coming here instead of the Mercedes dealerships.
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July 2023 by Matthew E.
Called Smart Madness, asked for help from (ART) that I was having problems with my 2016 Smart 453 - ABS, bouncing the car all over the road. Told Art I spent $300 with Mercedes Covina to be told no can fix or what was the cause. It took Art 5 minutes and no dollars spent to diagnose the problem and how to fix it. All over the phone. In a no responsive world SM is my go to for all my Smart Car Needs Thanks Art.
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June 2023 by Christian Hooton
Great service and extremely friendly, very happy to bring ours smart cars over for them to work on. great prices and great atmosphere. Highly recommend for smart car and Fiat car owners.
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June 2023 by Eva M.
I ran across this company when I was looking for a replacement part for my 2015 electric Smart car. Someone had smashed into my rear corner and their insurance co had sent me to some autobody shop that had to order the panel. I waited literally 6 months, and they still didn't have it. I have a friend who I figured could help me swap it out if I could get the part myself. The body shop had quoted me around $1000 (which the other driver's insurance was going to pay). In the end, I had them send me a check. I called Smart Madness, and they told me they could have the panel in a few days! It was around $200, which seemed totally reasonable. When I went to pick it up, Eric showed me step by step what I needed to do to remove the old panel and attach the new. He also supplied me with links to several youtube videos, and told me I was free to call with any questions if I ran into trouble. He was super helpful and it ended up being a breeze! I had to call him again today because my son left the lights on all night and the battery was dead. I was afraid the car was toast because you can't let an electric Smart completely run out of charge. He was very helpful with suggestions and everything turned out fine! Very grateful to Eric and Smart Madness!
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May 2023 by Jessica T.
Smart Madness is a great company with great customer service. Recently, I tried ordering a part online and I made an error; I had only bought one piece of it instead of the whole unit. When I went to return it so that I could get the money back to buy the whole part from them, one of the guys said that if I just covered shipping, he'd send me the entire part for free (I just had to cover shipping)! That was so kind. It made my day. Good people still do exist.
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August 2022 by Franz 76
When I heard about a place that could provide all my Smart Car needs, I was a bit skeptic. I wanted to install a " Intake Upgrade Hose." I checked other vendors on the Web, but they were shady. I finally decided to order the part (after speaking to one of the associates) from Madness Auto Works. It was shipped very fast, exactly as described. They have a great selection of parts, and you can shop knowing that it is a legit business. I recommend this place for all the owners of Smart Cars out there!
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July 2022 by Nadya Kosareff
Eric at Smart Madness was really helpful, knowledgeable and professional. He was able to help me when dealership could not. He saved me at least $1200 from having to go through the dealership for ordering a new ignition switch that was on backorder and may not be available for months! And it took less than 10 min. Wish I'd known about them when I bought the car! Could have saved me $$$.Absolutely going back to them for all my Smart car needs.
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July 2022 by E J
Really unprofessional and unethical. They quoted me $300 for an OIL CHANGE on a smart car. They quoted $1500 to fix my window plus $800 for the parts. They also buy their parts from ebay stores and upsell them 40x the price. Ironically even with the high prices I was met with instant attitude on the phone and talked down to by the man on the phone. I had my dad call and ask the same questions and he was met with pleasant customer service and lower quotes! I called back and asked questions that I already knew the answers to about fixing my smartcar and they were either lying to me or are completely incompetent. Clearly bias against women as they think we are d*** enough to spend $300 on an oil change that I have done myself multiple times and I fixed my own window regulator on my own for $15 in 1 hour! I highly recommend staying away from this joke of an establishment unless you want to overpay for terrible service and cheap after market ebay parts.
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June 2022 by Danielle L.
My ignition key got stuck in my Smart ForTwo Electric Drive, but Art was able to fix it in 10 minutes! Thank you, Smart Madness! See you at my next scheduled service appointment:)
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April 2022 by Antonio R.
I've been bringing my ride to them since I bought it in 2017. They have always been and still are outstanding people that give you honesty. They won't try to service your ride with trying to get $$ of you. They have always an still are my to go shop for anything my smart ride will need or required. I recommend them to any smart owner in the South Bay Area
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March 2022 by Joann D.
When my 2008 Smart car with a custom twin tailpipe muffler needed replacement I didn't hesitate to contact Smart Madness. They know this car and I've been to this location before for service. When I came to their shop Jan. 2022 they explained that my current muffler was no longer available and that the replacement muffler would require new cuts in my bumper. They quoted the cost for total parts, paint and labor and made an appointment for 2 months later. I had originally wanted my new bumper painted to match my car color, but decided to save the cost for painting and stick with the standard black bumper. Originally I thought the repairs would take 4-5 hours, took the day off from work and arrived in the morning prepared to hang out in their customer lounge. Art immediately started working on my car and within 1.5 hours my new muffler was completely installed. Evidently he had heard me take a phone call from my employer and my response that I thought wouldn't be available until the afternoon. Thank you for your great customer service, follow-up and installation. I will share my experience with other Smart Car owners I know here in HB & Newport Beach. So glad I no longer have to deal with the MBZ Service Departments. You guys rock!!!
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February 2022 by Diane Richardson
I spoke with Art regarding a problem with my wife's seat heater in a Smart Fortwo. I was looking for the seat heater control unit (apparently a hard to locate part- Mercedes had only one in the Eastern U.S. for $260 ). Art was able to pull the part from a part car he had on property and shipped two days for a total of $62.00. He really went out of his way to help. Thanks Art. We will definitely be back for some things off my wife's wish list.
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October 2021 by SOCAL SMARTIES
Recommended by our car club
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September 2021 by Jeremy Farrar
Even though they are on the opposite side of the country these guys have become my first call for any smart related issues, I have been able to get parts my local Mercedes dealership has said aren't available any longer as well as had a quick diagnostic call that ended up in not needing to spend any money at all.
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September 2021 by Karen U.
Forget the dealer or any other shop.....Smart Madness is the best! I am an original Smart owner and have been going to them since 2008. They have never disappointed. Art, Eric and the gang are smart, helpful, kind and have always helped me in more ways than I can list. They go above and beyond regular customer service and will usually give options (more expensive vs less expensive) for all of the work I have had done in their shop. They have done repairs, regular service, installations, body work and more. I have always been 100% satisfied with all of their repairs, advice and service. These guys are like family now and I am so fortunate that I live close to their shop, although if I had to drive a few hundred miles to use them, I would.
