Ace Hardware of Simi Valley is a friendly and helpful local store that serves its community with a wide range of quality products and excellent customer service. Customers appreciate that, although it is a smaller store, it offers what they need without the need to go to bigger stores like Lowe’s or online shopping. The staff are known for being knowledgeable, kind, and ready to assist with questions, making shopping easy and pleasant. Many reviews highlight the helpfulness of employees, especially in departments like paint, where service is described as excellent. The store is also valued for its resourcefulness and responsiveness, as seen during a power outage caused by wildfire prevention measures, when staff guided customers with flashlights and took payments manually, demonstrating dedication and care. Customers feel confident that the store stands behind its products, such as honoring warranties for items like hoses. Overall, Ace Hardware of Simi Valley is seen as a community-oriented business that prioritizes personal service, convenience, and customer satisfaction, truly living up to its reputation as "the Helpful Place."
I called for some not-so-popular batteries, (AAAA - Yes....Quadruple A), and they had them! All other stores, that a websearch said had them, didn't. I drove in and Nancy remembered my call and had the batteries ready. AMAZING SERVICE! Thank you.
December 2025
Went to buy an impact wrench for my father for Christmas, but I was unsure of the difference between brands. Frankie was so helpful and polite as he guided me through the different options, and not only did he help me choose an item I feel most comfortable with, he even helped me find the best deal possible!
November 2025
Thank you so much for helping me out Arianna great manager
