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April 2025 by Laurie O
Most of the staff are friendly but a couple long term employees are short of being rude and it takes forever in line to get prescriptions filled, very slow compared to the other pharmacy I go to for my mom
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March 2025 by Renee Wolcott
A Big SHOUT OUT too EVERYONE there at Savon Pharmacy Madera, Simi, for EXCELLENT customer services/support! Maria & Cameron thank you again for all your help in resolving a personal matter for me! SHAELA, YOUR RANDOM ACT OF KINDNESS brought me to tears! Because of you, I was able to pick up my medication. YOU ARE SO VERY, KIND AND GENEROUS! Our World needs for people like YOU in it!
Thank you & I will play it forward. 💞
Rita Renee Wolcott
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September 2023 by Laurie P.
The employees are great it's what corporate does. All old basic computers they can't do their job well and corporate only pays for cheaper off brand medication. And corporate won't hire a person to answer the phone and that's most frustrating. They have u leave a message but they never return a call because they don't have time with only a few employees. I have to change pharmacy's because of the generic medication they give me and it's all they have now. And I need to be able to call my pharmacist every now and then Again the employees do the best they can with what they got. Corporate stinks
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September 2023 by David P.
No rating. I was lied too. They simply told me the doctor did not call for my medication. He did. No wonder he didn't understand. He called it in at 5:31 AM. Yet they lied to me and said it was not called in. Why weren't they just honest? That's all I ask. I waited over an hour and a half. Just let me know that's all.
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July 2023 by B J M
I loathe this pharmacy! I can't begin to explain the countless hours I had to spend on the phone talking to the pharmacist and different staff members. It's enough to be a caregiver to a severely ill family member but to add the stupidity, lack of care, apathy and rudeness just puts one over the top. This location is by far the worst set of people in one given place I have ever experienced. It's jaw dropping honestly. They don't give a damn! And when I was there making a fool of myself and about to have a stroke from how furious I was from how ignorant they all are, the pharmacist would stand there and stare, be uninvolved, and completely apathetic. It's pretty sickening to be honest. Shame on all of you and for Albertsons for employing such negligent people.
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March 2022 by christy d.
I had an appointment for a vaccination.. I showed up on time and was told it would be a few minutes. After waiting 27 minutes I asked what the problem was. I was told they were doing a shift change and it would be a few minutes. Why would they do a shift change when they had appointments? Why not block the time out? I think that was a lie because the same 3 people were working with no new employees. I finally got my vaccine after waiting 34 minutes. Ridiculous!!!!!
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October 2021 by Sharon C.
The pharmacy staff are engaging, kind and helpful. I appreciate the attention to detail and patient delivery of information.
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October 2021 by Carley Haines
For as long as I have been a customer here, I have raved about this pharmacy. I have referred others and have had nothing but gratitude.First let me start by saying that Krishna and Maria are incredible, always top-notch customer service, always willing to go above and beyond (although it’s not expected), and have taken the time to get to know their customers. There is a star for each of them. The REST of the pharmacy staff would greatly benefit from a customer service training from these two. They are extraordinary, which is why it pains me that I will now be looking for a new pharmacy. Even when I am not picking up prescriptions, they always wave hello, know me by name, and are just pleasant, good humans. Unfortunately, I cannot say that for one other pharmacy staff member.Since COVID the rest of the staff has developed a very unpleasant and apathetic attitude. It’s very off putting. I cannot count how many times a staff member has snapped at me for no reason, been rude, or been callous. It’s really not okay or untenable behavior. They have become bitter and who needs that energy? Customer service is a significant part of your job. SIGNIFICANT.I get this has been a rough year. In fact, I really do understand this... I have had 4 days off total (worked every night and weekend), working 12-18 hours a days since March 12th, 2020, in isolation. I had a traumatic fall that left me with stitches in my face and a shattered nose. I had to have surgery (non-elective) to reconstruct my nose. I have dealt with intermittent blindness, severe headaches, doctors upon doctors, upon doctors all while working every single day (even the morning after the accident). I have had people rip my profession to shreds and to say that I don’t have PTSD from this year, would be a lie. So, I get how tough things are right now, and if this were an isolated case, I would not be writing this review, but sadly, it isn’t. This has become anticipated and expected behavior from the pharmacy and it’s cringe-worthy. I have raved about this pharmacy to family and just this week a family member had a terrible experience with one of the staff members being incredibly rude. I was so embarrassed that I referred them. To make matters worse, I tried to call and get more information and a different tech snapped at me for trying to get clarity to help my family member. It was very out of line.Here’s what I haven’t done throughout all of this... I haven’t been nasty to people for no reason and I have tried to be compassionate towards others, the same cannot be said for this staff. We all have struggled, but that doesn’t give anyone some free pass to be a j**** I make no attempt to lessen anyone else’s struggle, but these employees need to get over themselves (not sorry). Their attitudes present as if they’re superior, therefore they can behave however they want. You cannot. Golden Rule, people! Their attitudes also present as if they are inconsiderate, lack empathy, and combative. While I know your job has been extremely difficult, I would encourage you all to observe a teacher (professionals who have been nothing but society’s punching bag since August), nurse, or doctor behaving this way... When you find that these professionals are still giving endlessly with smiles on their faces despite their exhaustion, your IDGAF attitude really is a bit entitled, no? A little customer service goes a LONG way.The only two people who have remained kind throughout this year are Krishna and Maria. Thank you to both of you for your service. I’m sure when I find a new pharmacy, it will never live up to your service, but unfortunately the rest of your staff is in need of some serious customer service intervention. I just will not tolerate anymore nastiness from the rest of you staff. No one should have to either.
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October 2021 by Kathy Regalado
I totally agree with the last lady. Krishna and Maria are the best!!! The rest of the staff needs a customer service class, they have become so rude.
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July 2021 by Sheri S.
I've gone here for years and can't believe how down hill it has become. Staff is less than helpful and extremely RUDE. If you ask a question they don't like it's attitude and beyond. I won't name names but the staff and make pharmacist is a reason to never go there.
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May 2021 by Jessica G.
This is the absolute worst most unorganized pharmacy/vaccine site I have ever seen. People standing in the grocery isle crowed together. No designated wait lines. No clear distinction where to register/where anyone should be going. Many people confused about what line they should be in. I understand it's busy but then maybe don't double book your appointments and then still be accepting walk ins. I could have let the lines and the lack of direction go, but the woman who checked me in was horrendous. Zero administrative skills and very rude. I'm pulling all my prescriptions from this nightmare pharmacy.
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January 2021 by Ellen C.
Very good pharmacy with a kind and courteous staff. It reminds me of an old fashioned small town pharmacy. The techs and the pharmacists are professional and helpful. Highly recommend this Savon!
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October 2020 by Julie Hsieh
Support local healthcare professionals.
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September 2020 by J S.
This pharmacy is hit or miss. I'm super easy going and it takes a lot to frustrate me but I've had issues with different people at this pharmacy on numerous occasions. Sometimes they are OK and other times they have not been helpful and have had a dismissive attitude.
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March 2020 by Mitchel Melancon
Wonderful friendly people working there!
