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March 2024 by Elliot R.
My wife and I went into the Simi Valley Best Buy store to look at computers. We are both seniors and do not know about computers. We were greeted by a sales associate (Saffy). He explained the features of the various computers. Saffy was very friendly and patient. I would recommend going to Saffy.
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February 2024 by Itsme G
It's the Best Buy. But may not really be the best buy. However there's great parking and they do their best to be helpful. I've made several purchases and all went well.
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January 2024 by Matt August
its an ok BestBuy. the staff is friendly but its small and the choices are limited. if you want a better selection go to thousand oaks or porter ranch
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January 2024 by Ronald Hodge
It best but they have come a long way.
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January 2024 by Marion Lackey
Went in to pick up 2 separate orders without any difficulty whatsoever.
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January 2024 by Thomas Nicholas
After 20 minutes in the appliance area and no one helping me I spent my $900 elsewhere on a new washer.
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January 2024 by Alli Murphey
Had the SD card we needed.
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December 2023 by Scott Allen
Customer service here is horrible. Employees either aren't trained at all or simply just don't care.Just to see what would happen when buying a new TV.... I actually told the kid ringing me up:"The credit card is stolen so I hope you don't check my ID""No, we don't check ID, we just verify signature"I signed it Barrack Obama, grabbed the $500 TV and left without any questions or concern.With a policy like that and careless employees I pray I never lose my wallet around Best Buy.
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December 2023 by Modify. It. All.
Ordered a tv online, received an email saying it was ready for pickup, after making it to the front of the line, was told it was in the warehouse and they would bring it up, stood there for 30 minutes and just left.
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December 2023 by brian cogswell
I think I have made my last purchase at any Best buy. I bought a new phone this morning and after purchasing I was told if I return it they will charge a $45 restocking fee. What a shame this company has become in the past few years. I will give my business to the small business instead of these money hungry big box stores.
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December 2023 by Linda N.
I'm actually giving five stars to Katrina who has helped me twice now with purchases. Not only did she remember me from the first time I bought something at Best Buy but today she remembered exactly what I had purchased and greeted me so kindly. The store is lucky to have her and should know that customers like myself will keep coming back just for the fact that they are treated with such care and customer service as provided by Katrina.
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December 2023 by Jared F.
Terrible customer service. I'm in sales and know the importance of product knowledge and customer service. Asked several associates for help and waited over 20 minutes with no help at all. Went up front and asked again and was told to just go to the counter. Once there, the associate could not explain the difference between two products of the same brand at different price points. We came with the intention of spending a couple thousand dollars on Christmas gifts. Still spent $750 but left irritated. Terrible shopping experience.
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December 2023 by Marilvn M.
Would never by a TV or a computer here again. Spent 1,400 on my TV and 1,800 on my computer both of them lasted no more then 14 months. Did not get e extended warranty so they did not care. Try calling customer service you get another country, the have no direct lines to the store. Think twice before you buy here.
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December 2023 by John G
Well, Best Buy is what it is. This one has great parking on ground level. The store is well laid-out. They have lots of stuff on display.
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November 2023 by Emily Parker
I love Bestbuy and hope they stay in business. The Northridge store is very nice although there are some missing items on the shelves in the Apple section. They always have deals and I love the total tech support well worth the annual fee it payed for itself in the time I have purchased it. Also they are always very polite and very knowledgeable."People go out and purchase in store before these stores close due to lack of business".