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January 2024 by Phillip Mora
What a joke of a business management of time!2 days now for a rotation and allinment.First day, the car sat for an hour and 20 before i left, the service advisor said. Come here at 8am and will get you right in?Well i was here at 7:50am. It's now 12 o'clock and still not done?Something is very wrong with this.I'll never use this business again, I'll find better service elsewhere!Not cool, waiting 5 hours plus.But you got me still here!
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January 2024 by Rita Orona
12/31/2023We came because our tire had 2 nails and these people here helped us and assisted us .Timothy was so helpful and friendly❤️Definitely recommend this place
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January 2024 by Cory P
The staff are friendly everyone treated me well. I would have given five stars but it took nearly 6 hours to have my tires and alignment done.The word is that management promotes over booking by allowing 10 appointments every 15min and they only have five or six bays.Seems fairly unrealistic give they do brakes, oil changes and diagnostics in addition to previously mentioned tires and alignment work.I would like to see this more accurately managed instead of jamming up customers time and working their employees relentlessly.
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January 2024 by Robert Wooley
I am an independent contractor who works out of his truck. Big Brand call center is not in sync with the actual retail stores. The call center gave me a good price ,then I asked if I was there at 8am when they opened would they be able to get my tires done within 2-3 hours time frame , they replied "yes, should not be a problem". Well I got there at 8 , my tires were there and the salesman at the counter asked if i was" leaving the truck all day ?" . Guess how the conversation went from there ! Anyways ended up not getting my tires . By the way folks and tire stores , it does not take all day to replace tires .
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January 2024 by Eva Coreas
Thank you for repairing the tire free of charge regardless where the tire was purchased. (I got a screw in the tire late last night leaving Simi Gold's gym and was losing air) glad got fixed before going to work this morning. Thank you for the Great service, clean waiting area, reps attentive, updating on vehicle. Recommend to others!!
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January 2024 by Chynna Walker
I came with a flat tire, and they were extremely timely and effective. I called in first, which made checking in very easy. I also like the fact that they already had my information on file from previous time I had gone.
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January 2024 by B S
Shout out to David at corporate for hooking me up with my new tires! Great job to Ryan who kept me informed the whole time and got me some extra services my car desperately needed and also many thanks to Mikey you did a great job as well, I really appreciated you showing me what was up so I could make an informed decision.
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December 2023 by Morgan Strunk
I needed to get four tires for my 21 Chevy Colorado. After doing some research, I decided to go with Big Brand Tire & Service. The customer service and workmanship was excellent. I will take my other cars there when I need tires.
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November 2023 by Chris M.
Had my tire fixed for free! The staff always treats me great! Will get new tires therewhen needed.
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November 2023 by Wendy C.
Juan from the Simi BBT went above and beyond my expectations. Though my initial appointment was at TO, my tires were not in stock, so I was sent last minute to Simi. He not only fit me into their appointments, but found me better tires for a lower cost for my Mercedes. I am willing to travel to Simi instead of my local Big Brand just for the service.
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November 2023 by George S.
Love this place. Service and staff are top notch and they do a great job! I've been coming here for a few years now and having our cars serviced here. Prices are fair and turn around time is good, depending on how many cars that need work. I recommend requesting an appointment online, but you can also stop by and wait if you would like. They offer oil changes and other services, and of course tires. Come check them out for car services.
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November 2023 by Mike O.
Great service! Short wait, thorough work, great customer service, very fair cost!What's not to like?
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November 2023 by Delil M.
Great customer service, both over the phone and in person. The place is clean and organized, and the people working there are knowledgeable.
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November 2023 by E B
Parking was easy. We were greeted immediately upon arrival entering and were checked in right away. We were given an approximate time frame to have an answer/estimate. They had both indoor and outdoor seating available. When the time came, Juan called us back to go over the findings, answered questions and give us a total (which was very reasonable). They quoted about 15-20 more minutes to be complete and had us checked out and on our way as promised. We highly recommend Juan and the staff at Big Brand. We have come here in the past with three different cars for numerous services as well as the purchase of tires multiple times. They have been consistently professional, friendly, and have provided top notch customer service. Thanks guys!!
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October 2023 by Carissa S.
They fixed my flat with a nail in it for free. I did not have an appointment and they were able to service my vehicle quickly! Great value!