-
November 2025 by quality works everywhere
Yeeeeeaaaaaahhhhahhhhaaaawwww I need me some new boots
-
June 2025 by Sammie Samson
Nonchalant when I walked in after work at 6:45pm, store did not close for another hour and 15
minutes. Did not want to help or commit to making a sale, maybe it was because I was in work clothes? Also, I do not understand why the employee even got the sale as she did nothing for me and did not even want to help measure my belt size and said she could check my previous purchases from my bootbarn account from a purchase years ago. Not only that they did not grab me another 7 sized boot and handed me a 6.5 with a 7 without checking, so now I have to spend more time driving back for an exchange because associates - older lady and bigger female were too concerned about closing their register than helping out anyone on the floor. Do not recommend this location, save yourself time and money shopping at a different branch. Next time speak to people with respect instead of looking at them not knowing how to do the basic skills of your job.
-
May 2025 by Pouria “Havi” Reza
The hats are very expensive, and because of this high price, no one buys them and they are covered in dust, but it was a very nice store for those who are interested in cowboys. I bought a complete set of clothes myself and was satisfied.
-
May 2025 by Ruby Martinez
Martha was so friendly and helpful . She even in called another store to put an item on hold for us :)
-
March 2025 by Edgar Munoz
Return policy sucks and their boots are so uncomfortable
-
February 2025 by Del Panzarini
Everyone in this, the Simi Valley store is fantastic for the management. All the way down. I can't even tell you how comforted it makes me feel shopping in a place that knows what to do and has your back the whole time
-
January 2025 by Random Mofo
Staff at store, older woman was useless, garbage customer service, expressed boots were a bit small. She suggested I go look for myself for the right size instead of scanning the box and letting me know if they had the correct size. She was too busy closing the store register at 7:30 and wanted to get out of the asap it seemed like. Asked to please order my correct size and she said I can do that online. I mentioned it was my 1st time shopping at boot barn and used a welcome coupon for 15%, asked to honor the price I paid for an even exchange and that too complicated for her to honor. Told me I would pay full price. Told her I worked for Nordstroms selling designer shoes and we would always honor any price paid if exchange was being made for the same exact item. We would just modify the price since that is the right thing to do. She said if you return these you will loose any promo used. Very short and crabby, made me regret visiting the store. No wonder brick and mortar store close down all the time. I got better customer service from the internet.
-
November 2024 by Julie Longoria
Michelle (sales person) and Arielle (cashier) Exceptionally Excellent Customer Service Friendly, Welcoming, Polite, Knowledgeable! They are the reason I will return to this location in Simi Valley on Cochran Street! If I could give a 1000 Stars I would! I will recommend all Families and Friends and anyone who wants High Quality Western Wear also Exceptional Excellent Customer Service to this location! Please Acknowledge your employees to be honest they were all a Amazing Team! Management is doing a great job just by seeing how your Employees work with your Customers! Thank You So Much!
-
October 2024 by Tommy Dutt
Best store in the valley area... they are completely so friendly every single time ive walked into this store. Always their for help. Never have to search for someone for help. They usualy have what you need and if not they help locate it at another store... clean and friendly. Always gets a 5 star! And its literally everytime i go in. No matter who is working. Their the best!
-
October 2024 by schnapps14
I went into the boot barn and Simi Valley California to purchase a new shirt for my brother’s birthday. The staff was excellent and guided me right to what I needed to make my brothers birthday presents the best!
-
June 2024 by Robert Kemp
Small store. 2 employees on duty and no customers in store besides me. Never was asked for help despite obviously trying to navigate. Left without making a purchase and won't be back. 2nd consecutive customer service issue system wide . Sorry guys.
-
March 2024 by Deas
Been here a few times. Friendly helpful staff. Good selection of most items. Clean store. Plenty of free parking. Recommend.
-
February 2024 by Yaz Méndez
Friendly employees.
-
February 2024 by Edwin Rodriguez
Great place to shop western style. I love it
-
November 2023 by Louis Smith
The store manager wouldn't offer me a job (that I'm qualified for), because she's getting married. Apparently she's taking a 2 week honeymoon. Oh well, I wont shop here, and I'll recommend people not to shop there.
