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October 2023 by Jackson L.
I rented a car a week out 30 minutes before I was supposed to pick it up. They called me and told me they had no car for me. They did zero to help. They just said sorry have a good day. I will never rent with any budget ever again in my entire life. I have never had a problem with Enterprise ever.
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September 2023 by Jon Slaytor
We made a reservation at this Simi Valley, CA location for 2:00 p.m. on August 22nd 2023, and have confirmed several times on the phone and also have email confirmation as well.We are currently standing outside the door. No one is in the building, and there's a sign that says "I'll be back in 25 minutes" dated today, but we have been waiting since 1:45 p.m. and it is now 2:24 p.m.We tried knocking, no one's answering the phone, and we have to get our truck today so we can leave tomorrow. We had to drive almost an hour to get here.Budget has screwed us and inconvenienced us multiple times over and over at different locations since early this summer.One time, we showed up, and they didn't even have the truck we reserved and sent us to two different locations that didn't have any trucks at all. We ended up having to rent a car from Hertz instead and leave our belongings behind.We haven't been compensated for any of those mishaps, and we haven't gotten any inconvenience fees or anything whatsoever. Worst customer service, worst treatment.There are several other people waiting outside, too. We HAVE to move tomorrow and NEED a truck. This is beyond unprofessional! Who are we supposed to contact or call who can actually help?UPDATE: The rep returned from his "25 min" break at 2:28 p.m. Almost an hour after we arrived.We're giving this business too much of our time and money and getting very little in exchange. This is not good business practice, nor does it show that Budget truly cares about their customers.We will be filing a formal complaint along with our records of past experiences.*Will update this review IF Budget actually corrects how much grief and stress they've caused us.
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July 2023 by Nerea A.
Fucking horrible! Moving out of state today and these idiots don't have a truck that I reserved!
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June 2023 by Crysten S.
Requested a large moving truck got there and they only had a 10 foot truck. They had confirmed two days before! How can you do that to people, they are moving! And to make matters worse the guys behind us had the same problem. Don't bother, they don't care.
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June 2023 by Mike F.
Rented a 26 foot truck online for a school event. 3 days later (the morning we were supposed to pick it up), Budget calls at 8am (when my parent volunteer driver was already on the way there to pick up the truck), and says not only do they not have a 26 foot truck, but they have never had one and not sure why the website says they do and allows people to rent one. I asked if they had a 20 foot truck and they said all they had was a 16 foot truck and the closest Budget rental of a 26 was all the way in Van Nuys. We had a specific time schedule and there was no way the driver could get to Van Nuys and back in time during morning traffic. I agreed to the 16 foot truck and figured we'd have to make two trips. We weren't traveling far so that would still be quicker than going to Van Nuys and back. When my driver got to Budget and they pulled out the truck, the Check Engine light came on. They looked at it and said they didn't think we should take the truck. They then called me (I am handling all of this from my office at school) and notified me about the truck and said all they had available was a cargo van. This forced us to cancel the reservation and make a mad scramble to find another vehicle. If Budget had notified us when the reservation was made 3 days earlier that they didn't actually have the appropriate vehicle, a whole big mess might have been avoided. Fortunately after some calls and a quick trip, my driver was able to rent from U-Haul. I gave a big shoutout to the volunteer parent who handled this mess but I was absolutely furious at Budget for creating this situation.
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April 2023 by Lin K.
Day One: we went to Simi Valley Budget to pick up our car at 08:10. The Budget staff processed the paperwork but there was a problem with the car we did not get out there till 09:00. Day two: we reported to the Budget that the car given was a smoker's car. We were told there are no other cars and no other suggestions by rude staff who hung up on us. We all got sick during our trip, especially our daughter who suffered from an asthma attack in the car with A/C on.Day 10: Back to Simi Valley to return the car at 08:00. The staff told us that the car was supposed to be in Atlanta. There was no record the car was rented to us so I could not return the car even though I showed the original rental paperwork. The worse thing that happened was the other staff attempted to con me for additional charges by telling me that the gas was almost empty. I showed the staff that the tank was full. I just filled the car up at Costco gas station in Simi Valley. Budget was trying to scam us since I did not believe that the staff working there could not tell if a car's gas tank is full or not. After one hour, the staff printed out paperwork just to get me out of their office. By the time I left, Budget charged me an additional day for rental since I have returned the car 40 minutes late. The reason I could not return the car was Budget's mistake, not mine. We are not responsible for Budget miss management and unprofessional staff. We are extremely upset by this experience. Wish we had rented our car from Enterprise Car Rental. We booked our rental car through Costco travel. Costco has always treated us well since we have been members for over 25 years. We have never had a bad experience. The staff there refused to provide the manager's contact #. I complained to Costco and Budget Head office.Never again rent from Budget!
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September 2022 by Anne C.
This is a warning to anyone who rents with Budget. This is a review of corporate because this is who you will deal with if you have any issues There will be no help from corporate. They are hard to reach, they do not return phone calls, and rep. who calls and claims to be supervisor can't resolve the issues, and they have the power to put a hold on your credit card. We finally had to hire an attorney. Here is story Rented car with full coverage with 2 drivers so my son (29) could drive the car. Car broke down. Car replacement broke down this time in a parking garage at midnight. They called towing service # on car key and towing wouldn't give a time estimate to pick up car. An hour later garage was closing so they left and took Uber home. ($100.) Next day was told car was towed. Three days later told Budget called, they couldn't find car and it was our responsibility. REMEMBER-we had full coverage that included theft? Couldn't get hold of supervisor, no return phone calls from Budget for days and only after days and many many phone calls, nobody could help and it still isn't resolved. Hold and charges on our credit card. HOURS and hours trying to sort this out. We have a recording of towing company saying they towed the car. We have recording of Budget putting us on three way with towing and being told "Yes. car was towed." Budget said no because they couldn't find the car and we were responsible because my son left the car in the garage. He was with his fiancé in deserted garage at 1 am being told they had to leave by garage security. What was the alternative? We still are being charged for a week rental and there is still a hold on our credit card. 3 weeks later. Any help ideas are welcome. An aside that is aimed at store in TO where we rented: first car had 43,000 miles, dirty, scratched up, and 3/4 of a tank of gas. Broke down. Car #2 was filthy with dirty fingernail clippings on the floor. Pictures upon request. This car wouldn't start in a parking lot at midnight. A dangerous situation.
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August 2022 by Elle C.
Fabio is awesome! He always does a thorough inspection and is so friendly! I was running a bit late one time because I didn't realize their hours changed and he was so kind about it! I've seen him interact with many customers and he's great!
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June 2022 by Julie P.
Don't even bother. Rented a truck online several weeks in advance even received an email confirmation a couple days prior. Then I got a call the morning I am supposed to pick up the truck letting me know that won't have any trucks till the following week.
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April 2022 by Rachel S.
Please save my most recent review of Avis Car Rental which I initially thought was Budget Car Rental, however apparently on Yelp they are listed as Budget Truck Rental. Epic fail guys
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September 2021 by Vance E.
Avoid this place at all costs. Will not help you and will hang up the phone on you because "they have a lot of things to do"
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July 2021 by Brandon Y.
They were trying to guage me on different fees even though i told them i had a reservation. They never stated that they charged $20 late fee per day on top of an additional day. I called a few times and no answer.
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June 2021 by E A.
I'm literally stranded at the pickup location right now. I come to the pickup location, here, the representative has me sign the paperwork, charges my card, gives me the keys. I go to the truck and try to start it. It doesn't start, the battery is dead. I tell the representative, he seems shocked and surprised. He tries to start the truck, it doesn't start. He tells me that my only options are (1) I can either cancel the reservation and go find a truck somewhere else, (2) have him jump start the truck, which doesn't charge the battery, or (3) I can go by a battery myself and they'll reimburse it later. Remember, this is all happening at the pickup location. It's Friday, end of the work day, and I don't have any other options, I have to move my family across the state. I've been trying to talk to someone at their hotline for the past 2 hours. It's not just this location, Budget is the problem all across the board. This is my first and last time renting Budget. Go with a U-haul, folks.
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June 2021 by Laura C.
I had read the negative reviews, but (foolishly) thought, how bad could it be? I made a reservation for 5/31, yes, it was Memorial Day, but the reservation was accepted, and in addition to the confirmation email I was sent 2 more emails about the upcoming truck rental. I arrived in the morning, the sign on the door says "closed for Memorial Day", I called the reservation line, I was supposed to be called by the local dealer to cancel (which did not happen). My son found an alternative (thank you Home Depot), so I told them I was cancelling the truck (which was not available) reservation. I was told there would be a $75 cancellation fee. Because I do not swear, I said "you have got to be kidding me", it was eventually waived. Believe me, they ARE that bad.
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January 2021 by Danielle H.
This place is a joke. I'd give -10 stars if I could. These people don't even know how to wipe their own a*** Do not plan a vacation while using this company. They will screw it all up. I was charged full price paid upfront for a discount. I get a call not even 24 hours before I leave for my vacation that they couldn't find a van I needed. I had to rush around looking for another company that had a van. Wait 10 days for my money back, pay another $600 while I wait for the return. Total crap sh*t show STAY STAY STAY AWAY.....
