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October 2023 by John L.
I wouldn't ordinarily rate a bank, but I was very pleased with the service I received at Citi Bank. After getting terrible service from Best Buy regarding my Best Buy credit card, these folks here got me the info I needed to get my issue resolved quickly Recommended for their excellent customer service
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September 2023 by TAJALA A
The manager Tiffany does a great job running this branch. We opened a business account with her. This branch deserves 5 stars ? ?
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August 2023 by Steve P.
I'd like to comment on the rainbow flag that they have displayed on both of their doors at the Cochran location. It went up during pride month and remains to this day. The biggest issue is the absence of the US flag at this location. I find it offensive that in the name of "inclusion" they are excluding everyone that doesn't "identify" with the flag they are flying. The US flag is the only flag that represents all of us in the United States. They need to take down that made up flag to which they keep adding colors and lines. Stars and Stripes is all inclusive. At a minimum, the US flag should be displayed along with the made up flag, of course in a more prominent position. Lest we forget, the only reason we are able to openly express our views comes from the ultimate sacrifice made by those that serve.
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July 2022 by Gladys Fox
Very poor customer service
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June 2022 by Gordon B.
In late May Citibank cancelled my account, no warning, no reason given. I had to jump to get new account since I cashed out and had Social Security deposited to Citi, and had to move fast to notify Social Security so my next auto-deposit would go smoothly to my new bank. Made that call and agent said I was all set. Today went to my new bank to get funds to pay bills, but there was no deposit from SS. Figured must have been deposited mistakenly to old account, and it was. Tried to withdraw, but Local Citi branch was "temporarily" closed, no explanation. Finally called branch in the San Fernando Valley, but agent said only I could expect a check within 30-60 days, and could tell me nothing else. I have regular bills like most folks, so can't make car payment, pay cards, get food, buy gas, nothing. 60 days could take me to mid August by which time my car will be re-possessed, my job ended, my items in storage sold off and myself on the streets with no place to live. All to hang onto $1920. Maybe they ought to replace the 'C' in Citi with an 'Sh'...at least the Fraud Department was accurately named, they're very fraudulent! That's Citi, partners for a strong economy, I guess!
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March 2022 by Carol Hamilton
I have been trying for 2 days to make a PHONE CALL to the Simi Valley Branch CA. I have tried several numbers. I tried calling credit card number but I am unable to actually speak to a LIVE PERSON. The menu STINKS and I keep going in circles. I guess I will HAVE TO DRIVE OVER TO THE BRANCH TO GET THE INFORMATION I NEED. My request should easily be handled by phone, but instead I will have to make the 30 min drive to and from the branch to get the information I need.
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August 2021 by Nav Gmail
To open a new account with Citibank… Worst customer service ever! They take all the confidential information and say sorry we could not process your request today due to system glitch… once the system is up all the data entered will be processed automatically and they will say that they will follow up …. NO FOLLOW UP CALLS OR EMAILS.. even if we try to reach the manager, manager won’t be available!!!! Feeling very insecure after giving all the data and no follow up on the request made.I
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August 2021 by Jackson Leonardo
Terrible service. Don’t ever go there! Marlin Andernians won’t even call you back!! She is the worst!!! Don’t apply for any account with her!
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April 2021 by Louis R.
If you do not want citi bank to steal from you, do not open an account with them because then they will freeze it and keep your funds for three months according to fraud, only Froud here was committed citi bank cus no Froud found in my case and they detained me more than $ 4000. I would not imagine a person without money who would have made in that time. with that money that citi bank stole from you for 3 months .. Jan 13 2021 till April 6 2021 happens to my self , if you don't want to go through a similar problem stay away from them I would like to leave zero stars, they do not deserve a single one .. u would never in life plan make any business with citi bank ever again ... no even a letter by mail about taking ur case as Froud investigation or Hi apologize, compensation for the damage ..
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March 2021 by Jeff Landau
The branch manager and assistant branch manager were extremely helpful in assisting me with my deceased father’s trust and associated accounts. I had to visit the branch on several occasions and they could not have been more helpful and professional each time. They offer free notary and other financial certifications which were very helpful. I highly recommend this branch for financial service.
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December 2020 by Vino T.
This branch has the worst service. The teller was Sneha Kothiya and she had to ask her manager if she can take the check. I've been a customer for Citibank for over 25 years and they wouldn't let me deposit a check that was issued from my mortgage company for the repairs of our home. They told me they needed one of the endorsers (the contractor) to appear in person with me and show their ID at their branch in order to deposit this check. How absurd?!? As it is it was hard to get the contractor to sign the check and what if the contractor is out of state and can't appear?!? They didn't even show me their policy for this. Don't bank with Citibank. I took my legitimate check to Chase and they had no problem depositing it. It's time for me to take my money out of there. I'm soooooo pissed!!!! Forget them
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October 2020 by Stephanie M.
Everyone who banks here learns to love Marlin, a very friendly manager who gets to know her clients by name very quickly. Everyone at the branch is helpful, but Marlin is a stand-out. I get great service. They recommend better accounts when they become available. They look out for my interests. They call themselves a "relationship" bank, and they do try to live up to that.
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October 2020 by T Mail
Great help, very efficient.
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July 2020 by Hayley Welsh
Horrible service. I went here twice trying to start a new account and got told I have to wait and come back Monday. This was during the COVID-19. I'm a healthcare worker who works 12 hour shift during the week. Only day I have is Saturday. The woman was rude and didn't care about anything. Don't go here if you want service that cares.
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July 2020 by J “Jen” P
Thank you for all your help!
