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February 2024 by Ridiculous 247
Front store staff helped me find the otc products i needed, Anna in the pharmacy was great and answered all my daughters questions about her prescriptions, thanks cvs!
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January 2024 by C Armstrong
Anna C at the pharmacy is incredibly rude and downright dangerous. - She is dealing with peoples medicine and therefore their lives. I've never encountered someone so unpleasant, rude and unwilling to help customers. She will outright stop helping and not provide medicine because she is "too busy" and "people are dumb". - Please take your business elsewhere until CVS removes her.
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January 2024 by Melani Diaz
Pharmacy customer service is horrible, no experience on insurance plans. All staff are Really rude. Needs new management asap!
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January 2024 by Terry S.
Gals at the counter are sweet. Ana however is VERY UNPROFESSIONAL and definitely should NEVER work with people. If you read the other reviews you'll see how intentionally unhelpful she is. This seems to be her quest in life. When I am stuck dealing with her the first thing I get is " the look" of I hate people and don't want to help you with anything! If you see her Run! Go to another pharmacy. There are plenty. It's not worth the abuse.
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October 2023 by Railfan BNSF
Best service.
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October 2023 by Tina T.
No one answers the phone. Really poor service. I have been trying to call them and left on hold for hours.
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October 2023 by Chelsea Ray
Anna who works at the pharmacy is extremely rude and condescending. I called to clarify on some information regarding a prescription I had and she made me feel like the smallest human on earth and treated me horribly. If you hate your job that much, then quit. Dont take it out on people who call and need your help.
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September 2023 by Julie M.
Unfortunately, I can't leave a zero. My son and I both have quite a few medication's at this pharmacy and I swear to God every time I go in there and have to deal with the pharmacy I feel like crying. They are incredibly unhelpful, completely unprofessional and devoid of all tact and etiquette. They always say they are going to have all of our prescriptions done at one time. Our doctors have worked with them to ensure that we could get our medication's by just going to the pharmacist one time a month. Needless to say two years later, and we still can't get it together. I have talked to Rupa, the store manager, and even the district manager for the store. They do nothing. I can't tell you how many times I've shown up to the pharmacy right at 8 o'clock and have to sit there waiting around till 815 till they show up. I have even witnessed with my own two eyes, the horrible treatment of an elderly veteran. I am looking for a new pharmacy to say the least. Do not use this store.
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August 2023 by Rogi S.
Pharmacists are lazy. I asked if they can run my insurance to check if it covered something. They said I had to call my insurance to ask. That's straight lazy. They could have easily checked. I'll never recommend this place to anyone.
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May 2023 by Thomas Nicholas
They're reducing the wait time at the pharmacy which is awesome. The employees are friendly and helpful.I caught some buy one get one free products that I actually use l this week ?
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May 2023 by Shauna V.
Rudest people I have ever dealt with. Don't even let you finish your sentence and don't care to help you.
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March 2023 by Shawna S.
I needed and Rx that was out of stock. My doctors office took most of the day to call in another Rx, but once they did.... They filled for me right away. It was very nice. Helpful.
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March 2023 by Doss L.
This is for the photo department! Came in two days in a row and received EXCELLENT CUSTOMER SERVICE from your Awesome Employee Erik! Super helpful and very gracious and I really appreciated his patience and great help. It's nice to deal with people who love their job and helping other's. Thank you Erik!
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February 2023 by Gretel G.
I would not go to this place to speak to the pharmacy representative named Ana she is extremely rude and disrespectful unprofessional and has no empathy for her elders. A simple help of guidance for a product was not available at the pharmacy shelves where she handles her Covid test she stated my mothers insurance doesn't cover the COVID test that we needed that was over the counter the lack of informing me & my mother that the counter in the front of the store has it. It Was extremely disappointing as she insisted on having my mother pay the one that wasn't covered. She didn't feel it was correct to inform us that there was a possibility that the insurance would cover the front COVID test, "which it did btw. " after going to the front and brining back the test that were Covered. she still had the nerve to say well I'm not gonna go take from the front to give to you? Wow the nerve of this employee, very rude do not recommend speaking to her. The store team mates seem to be on edge when asking her for assistance or help. I'm so concerned for her new trainees she needs a lesson on manners and how to speak to her elders ! N fellow team mates I hope we got her name correctly shes older has black hair,glasses and a lil on the curvy side, Hispanic Which is so disappointing as we are Hispanic aswell.
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January 2023 by Edwin rodriguez
Of all CVS stores in town, the Cochran and Sycamore store is best there is in Simi Valley! I can always count on management to provide help when I need it and their floor employees are just as caring. The night shift does a wonderful job of handling line rushes, and the pharmacy leaves a great impression for always being efficient and well stocked. Worthy mention that the renovations in the place really make the store stand out.