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November 2023 by Erin Morhar
Totally a 5 star experience from start to finish! Mario L. is a very knowledgeable sales person who listened to our needs. If you are in the market for a new or used vehicle go see him!
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November 2023 by Vong Do
I contacted the dealership regarding a car I saw advertised online. Maddie promptly got back to me regarding the details. I like that we were able to communicate via texting which made it much easier for me. She kept me informed throughout the whole process since the car was in transit. Everything was laid out to me ahead of time and I was in and out of the dealership in an hour once the car arrived. Working with Maddie really made the whole car buying process a lot less stressful. Overall very satisfied with the service from this dealership.
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November 2023 by Ross T.
I would like to thank Mario and O'Brian for helping get a car. O'Brian is the MVP in customer service as well as Mario. I've been to multiple dealership and I wasn't valued as a customer they made me feel welcome and I honestly never though I was going to drive in a car that day I highly recommend Toyota of Simi Valley. I would recommend friends and family to this dealership hands down thank you for making this happen.
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November 2023 by MIRIAM TORRERO
Dear Simi Valley Toyota,I would like to express our sincerest appreciation for the outstanding customer service we received from Joe Black and his team during our recent car purchase of a 2024 Toyota Camry XSE V6. The entire experience was remarkably pleasant and made the transaction extremely easy for us.From the moment we stepped into your showroom, we were greeted warmly by your friendly staff. Joe in particular, was attentive to our needs, patiently answering our questions, and ensuring that we had all the information we required to make an informed decision. His professionalism and dedication to customer satisfaction truly sets him apart.Moreover, I was impressed by the seamless and hassle-free purchasing process. Your team took care of all the necessary paperwork efficiently, alleviating any concerns or confusion that often accompany large transactions. This attention to detail and organization exhibited by your staff made us feel at ease throughout the whole process.Overall, I cannot thank you enough for providing such exceptional customer service throughout our car-buying experience. Your dealership has created a positive and welcoming environment that stands out among competitors. My family and I will gladly recommend your dealership to my family, friends, and colleagues who are looking for a pleasant and hassle-free car-buying experience.Once again, thank you Joe Black for making our purchase a stress-free and enjoyable transaction. Please extend our gratitude to Joe and the entire staff for their exceptional commitment to customer satisfaction.
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October 2023 by Daniel E.
Dropped off my company fleet vehicle into this location for repairs. Was check in by Manish. Received a text that Manish was the representative to talk to about my vehicle. Every time I called Manish for an update, he was busy on another line. Called everyday for 3 days for an update without actually getting one. Spoke to an operator who told me that my vehicle was transferred to another representative and it was my fault for contacting the wrong representative. Claimed that they couldn't get approval to work on my vehicle form the carrier for three days. If they would have called me, I could have gotten approval right away. Also, every place I've ever taken the fleet vehicle into has gotten approval in minutes. Got my vehicle a week later.
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October 2023 by Lucy L.
Great experience. I needed to get rid of an old car asap so i gave the dealership a call, and within the hour Nicki and Collin came by to pick it up! They took care of the paperwork as well which was GREATLY appreciated. Super friendly, professional, and efficient!! Thank yall so much
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October 2023 by jasmin garcia
I had an amazing experience with O’BRIAN and PAUL! They truly went above and beyond to help me with my new car purchase. Not only did they give me a great deal and find the exact car I was looking for, but they also took the time to explain every detail of the process. On top of that, they even went the extra mile by loaning me a car until mine arrived. Their exceptional service and support made the whole experience seamless and enjoyable. I highly recommend O’BRIAN and PUAL for anyone in need of a new car! Thank you so much TOYOTA OF SIMI VALLEY!
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October 2023 by John Carey
Great dealership. Very nice staff, handles customers quickly, professionally, and very fairly. Salesman are polite and fun to talk with. Paperwork is done in a flash. Super happy with my experience and highly recommend working with Dana if selling your car to them. She’s great, and gave very fair pricing! A+
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October 2023 by Leland
My experience at Simi Valley Toyota, a delightful family-owned dealership, was excellent. I recently purchased a pre-owned vehicle from them and had the pleasure of working with Mario L. Mario's assistance was truly commendable; he promptly located the car I was interested in, arranged a test drive, and exhibited remarkable patience as I thoroughly inspected the vehicle. The entire process at Simi Valley Toyota was both efficient and unhurried, allowing me to make an informed decision. When I returned to collect the car, it was not only clean but also almost ready for the road. In summary, my transaction at Simi Valley Toyota was a seamless and well-organized process.
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October 2023 by Maritza C.
I recently got my Rav4 here and my experience was so smooth and easy thanks to O'brain. He definitely made things go so easy. He was very informative about the car. Would definitely recommend coming to buy a car from him! Thank you for everything!
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October 2023 by Jasmin G.
I had an amazing experience with O'BRIAN and PAUL! They truly went aboveand beyond to help me with my new carpurchase. Not only did they give me a greatdeal and find the exact car I was lookingfor, but they also took the time to explainevery detail of the process. On top of that,they even went the extra mile by loaningme a car until mine arrived. Theirexceptional service and support made thewhole experience seamless and enjoyable.I highly recommend O'BRIAN and PAULfor anyone in need of a new car! Thank youso much!"
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September 2023 by Nadia Bankov
Look for Ashley she is the best. No sales pressure and very smooth process. She is kind and extremely patient! I also love my Toyota Camry SE.
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September 2023 by S.
We had a positive experience with Mario L. He is willing to find answers if he doesn't know them and was willing to run to the back of the lot to find the car we wanted to drive, instead of another sales rep simply telling us "we don't have that available right now". We were also told blind spot monitoring didn't come standard on the model we drove, but Mario found out yes, it was standard. He went out of his way to answer our questions instead of talking the lazy way out. We appreciated that and will give him an opportunity for our business.
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September 2023 by Angelina Valdivia
I was very happy with the quality service that Simi Valley Toyota dealership gave my husband and I. Our sales representative, O'Brian Flores, and final sales representative Ed Z. were very friendly, polite, professional, and informative. I purchased my first Toyota vehicle from this same location 18 yrs ago. I found this experience to be much more rewarding. I would highly recommend this dealership and sales representatives to my friends and family.
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September 2023 by Joseph M.
July 2023 i walked in to their lot to check 2023 Tacoma 4x4 TRD Off Road. Sean and Mike gave me an AMAZING deal. I dropped the ball on it, thought my agent from other dealership can match it... Sean is very consistent updating me on inventory. I came back and drove the truck out. Thanks to Sean, Mike, and Mario to make it happened. And they deserve promotion. Overall Toyota Simi Valley, buyer experience and customer service is 10/10.
