-
February 2024 by Ridiculous 247
... "Respect my authority" ... ... ?
-
January 2024 by regina c.
Poor customer service and store poorly maintained. Save your self from disappointment and just use Best Buy or Amazon for your video games needs.
-
December 2023 by Laura M.
Bought a game here for my son. Ordered online, picked up in store. Easy peasy. They were friendly l, polite, helpful, and I was in and out in less than 10 mins. I even got a discount for using the pickup option. Great experience!
-
November 2023 by Daisy G.
I drove 30 mins here for a trade in and they won't accept consoles without a charger. It doesn't say that on the website or when you call them. When I called to ask if they were open they told me to bring my trade ins why don't them mention the difficulty of trade in and their rules that are advertised on the site. I also had a working Xbox one controller that I was supposed to get $21 for and because apparently the left stick didn't "pull all the way". The guy who worked there said it would be worth half the price for something that actually wasn't wrong. Everything worked on it and the software they use to test it isn't the Xbox software is their own software.
-
March 2023 by Kevin Flores
I called had a couple questions and he sounded bored and hung up before I had asked my questionsLike RoberTOE (Roberto)U stink. Ur job is soooooo easy and ur customer service is trash? GameStop should avoid hiring lazy people
-
February 2023 by KB
Store closed almost 10 minutes early just as I was walking up and refused to answer the phone.
-
February 2023 by Donna Dumas
Just kinda fun place to look around, alot more nick nacks then before..Some new and interesting games
-
February 2023 by Eric S.
Came in on Feb 9 at 6:15 and the coworker behind the desk was talking to another customer about their Elder Ring purchase and then started talking about World of Warcraft and he then started suggesting other games.....all while I stood there in line for 10 minutes without being greeted or acknowledged. So I walked out.
-
December 2022 by Kristin
Always has what I need. Staff is knowledgeable and very helpful
-
December 2022 by Dujuan H.
Worst GameStop To attend. I've had a problem with contacting people at this location for days over the phone, Then when you get to this location They are rude like they don't want to be working or help you, there needs to be a change. FIND PEOPLE WHO WILL TAKE ALL PARTS OF THE JOB SERIOUSLY. Phones never answered EVER.
-
November 2022 by johnny c.
Called into GameStop Dec. 1st - Rainy day schedule Simi Valley Location asking if they had a Playstation Video game i was looking all around town for, immediately the man behind the other end of the phone took honor into fulfilling my needs and said yes he has one more in stock thank you guys, Simi Valley Pride!
-
November 2022 by Robert B.
Was told by the shop to call before coming in for a pickup. I have called 21 times in the last three days, during business hours, and no one has picked up.
-
November 2022 by Kartik Chi
It deserves no stars for unruly customer care. On Saturday 10/22/22, the store is supposed to be open till 8 PM, however it was close by 6:50 PM. The representative was inside the store and I knocked the glass door and asked him why it’s already closed. He says it’s closed at 7 PM, when it clearly says outside closing time as 8 PM. Even if it’s at 7 PM, why would the guy close the store 10Mins before. Totally being irresponsible and giving no value to customers time. I and my 10 yr old had to go back home.
-
November 2022 by Aidan Bundy
My mom refused to buy me the next call of duty here.
-
October 2022 by Stewart W.
We went to return the game at this store located at 2944 Tapo cyn road and it was closed at 8:40 pm. Another customer was standing outside the store trying to figure out why it was closed early. Two signs posted and the internet displayed the store closes at 9 pm. Very dissatisfied!
