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February 2024 by Art Silva
Came in for an oil leak and coolant leak. They gave me a free inspection and let me know what issues were found. Let me know my oil pan bolts were loose and didn’t charge for me that. Honest mechanics and honest people. Never once tried to charge for something that wasn’t needed. Will be returning in the future.
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January 2024 by Pam DeLotell
Okay, so this is an update. Initially, I was super disappointed. Had my husband's car like 3 months to pass smog. Bad sensors, replaced multiple times, a battery we didn't really need, a few tows, etc. BUT...electrical in a BMW can be a never ending phantom problem. They kept at it, kept replacing sensors (and stopped charging us for them), kept driving it, and didn't give up. FINALLY, we have the car back, they smogged it, and it's starting when it should. Raven and his shop most definitely stayed on it, finally got it figured out, and I'm both happy and appreciative that they didn't give up. We will be back.
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January 2024 by Philip Cruz
I dropped off my 2013 Audi S4 here for a number of things that I couldn't do myself in my garage (motor mounts and other things), and I was extremely pleased with the quality and pricing of the work done!Dave was extremely thorough and kept in constant touch with me throughout the process, and Ibrahim(?) did an excellent installing everything I requested. All the staff in the office seemed extremely knowledgeable and friendly. They did not have any problems with me providing all the parts that I wanted to be installed, unlike some other shops I have been to.I'm extremely picky when it comes to work done on my vehicles, and I will definitely return here when I need work.
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January 2024 by Ken Stanevich
The team at German Auto Specialist got me in and out with a replacement a/c compressor for my 2015 Golf in about 4 hours. Wished they could have just replaced the busted a/c pulley wheel bearing and a/c clutch but VW doesn't make it easy to just do that as those specific parts are seemingly impossible to track down for a 2015 (I tried.)
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January 2024 by Gary Katz
Very friendly, outstanding service and honest, fair pricing. We had an expensive repair most recently with our Mercedes; staff at German auto specialist attempted to find used parts to make the job less expensive. Over and above. Highly recommend.
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January 2024 by Adam K
I took my car here for service of spark plugs etc it was done proper & a fair price. So I went back for convertible soft top hydraulic repair, my car was kept for over a week and nothing was done. The supposed Office Manager was ducking & dodging my calls, and I was being lied to by the other staff too. I was fed up and drove there to see that so called Manager duck me hiding in the work area, even having another front desk delivery guy tell me this person will return my callback, but he was in the shop this whole time. We were approached by the tech Ibrahim who informed us, he was not the original tech who was assigned to this project, he will personally take care of us and make sure everything will be fixed and done right professionally. Long story short, the hydraulic was replaced, but they replaced the wrong one, and nothing was fixed. The Owner Raven was patient & professional; However they allowed that incorrect replacement part to stay on my car free of charge, but I had to pay for labor, which cost $500, and to top it off my issue wasn't fixed. I also found out Ibrahim was the initial tech assigned to my project, talk about a twist. He is a Liar! I went to pick up my Benz the hardtop was put on incorrectly, warning light was on, I fixed it myself there. There was a warning light on my dash. I got home to find my hardtop windshield defrost plug was not connected and it was left in between the hardtop & the car. I used my tool removed the hardtop, plugged it back in and the light went away. I shouldn't have to know more than the tech. That is not acceptable nor professional. This is not a german specialist shop period. At best I would compare this shop to a pep boys level technicians, if even that. My brother informed Raven our last service tech left oil marks on the car and was left dirty, he offered a complimentary wash. We got there he informed me they had no time.
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January 2024 by Chadwick Richardson
Great customer service from Raven and attention to detail when talking through my options of what I needed to get done. They stayed open on Saturday to assure my car was completed and done for the holidays. Thank you Raven!
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December 2023 by Matt L.
Have been a customer for a few years, great service, pricing is equivalent to other local shops. My reason for choosing G.A.S.over other shops is their customer service, and of their knowledge of the vehicles they service. They appreciate the garage mechanic in all of their customers and are not at pushy about having them perform the repairs. I truly appreciate this aspect, having done work on my own vehicles over my lifetime.
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December 2023 by Carie M.
Amazing service, hands down! They took my vehicle in immediately and proved excellent service at a very fair price!
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November 2023 by John M.
This place has a completely new staff, none of the people that helped me out only 2 months ago! I tried to get a check engine looked at and the Irbahim gentleman kept talking about pos issues with the car and I did not feel comfortable with his diagnosis or remedy. I just but the literal bullet and went to Rusnak BMW, with similar complaints of the owner gone I understand the 1 stars. They get 1 star for the smiling faces and free diagnosis!
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October 2023 by Heidi Catlin
Waisted an enormous amount of time and money on parts that never solved the initial problem over a few month period of failed attempts.They misdiagnosed the same exact issue on my 535i four times! The main guy who’s not even working there anymore, told me at the time that the mechanics misdiagnosed the car every single time, and were later fired due to lack of skills and experience.The 5th time however with supposedly new mechanics, the new young owner who is not a mechanic himself did not even call/text me to pick up the car, it sat for a week, and they still could not be certain of the issue so it never got fixed. I wish them well, nice enough team of people and really wanted to like them but they definitely are not skilled enough and lack specific training for fickle bmw’s. Back to the best, my certified bmw mechanic in Westlake where it’s always done right the first time.
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October 2023 by Michael Bukovec
Great place owners, happy people at the desk are happy. Mechanics are happy and their customers are happy I Recommended Haley. They’ll also pick you up and drop you off good people.
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October 2023 by Roni K.
Exceptional service! This mechanic shop deserves every bit of a 5-star rating. They replaced the fuel injectors in my Mercedes CLA 250 which fixed the rattling engine issue that I was dealing with. It was so much easier to deal with the mechanics here than the dealership that kept trying to upcharge me on every little thing. Saved a bunch of money and it was convenient. I'm no car expert but the rattling is gone, the engine light is gone, and I paid way less than what the dealership wanted. The shop kept me updated with how long it would take and got it to me a day earlier than originally estimated. What sets them apart is not just the quality of work but also the affordability. I wholeheartedly recommend this shop for their top-notch service and fair pricing--definitely my go-to for future automotive needs!
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October 2023 by Ron G.
I recently visited German Auto Specialist for some repairs on my Mercedes-Benz, and I must say, I was thoroughly impressed with their service! From the moment I walked in, I was greeted warmly and felt like a valued customer.The technicians at German Auto Specialist demonstrated a level of expertise and attention to detail that truly set them apart. They diagnosed the issue swiftly and explained the necessary repairs clearly, ensuring I understood the process every step of the way.Not only did they fix the problem efficiently, but they also went the extra mile to perform a thorough check on my vehicle, identifying and addressing potential issues before they escalated. This level of proactive care truly speaks to their commitment to customer satisfaction and safety.Furthermore, the pricing was fair and transparent, with no hidden costs or surprises. I appreciated the honesty and integrity displayed by the team at German Auto Specialist.I am delighted with the quality of service I received, and my car is running smoother than ever. I wholeheartedly recommend German Auto Specialist to anyone in need of expert, reliable, and trustworthy service for their German-made vehicles. They have earned my trust and I will definitely be returning for any future automotive needs. Kudos to the team for a job exceptionally well done!
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September 2023 by Ryan Chromy
Shop is amazing! Everyone was super helpful and friendly.They installed H&R lowering springs and spacers on my 2022 BMW M3 Comp.Definitely will be back and refer them.Service: Steering & suspension replacement
