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March 2024 by Mel Sells
My wife and I have had enough of this poorly managed gym. Both of the Bicep curl machine padding is ripped to shreds. It will cut into the back of your arm if you don't cover it with a towel. The tricep machine has been broken for over a month with no sign of when it's going to be repaired. These all seem like simple repairs but not at this gym. We're visiting other gyms this week. Enough is Enough.
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March 2024 by Nicholas Tyler Rood
A nice spacious location with plenty of equipment varieties, free weights, machines, calisthenics areas and cardio equipment. Peak hours are as expected, crowded around 5 to close, but I have always found a way to fit in my workouts during those hours. I find the morning crowd suits my experience better. Fellow gym members are courteous and kind as well as the staff.
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March 2024 by Ali Joulaei
The cleaning staff mops the floor next to you with bleach when you are working out. They were mopping the floor with strong bleach next to me, and I was about to faint last night when I was working out. It smelled really strong and chemical. I asked them to stop cleaning the floor near me, but they didn’t care and continued. I went to the front desk and explained what happened, but nothing happened. It was so disappointing. I will cancel my membership. My health is my priority.
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March 2024 by Evan Gootrad
So expensive and worse than other gym alternatives. So you are paying more for less pretty much.
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February 2024 by Daniel Fernando Vargas Ocampo
Great place to workout! You have enough machines and weights to do anythibg you want!Love the outside area!
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January 2024 by T H
Clean and had all the nicest best equipment. Would have given 5 stars if they reopened their kid care room bc my workouts are sacrificed now that it's been done away with. Really hard to find short term care so I can work out.
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January 2024 by shauna nelson
I got 2 memberships back in dec 2022 one was ended very quickly I'm assuming never set up right cus never was charged for my younger son he had the more expensive plan to where can bring a friend with him. Then my older son I'm still paying for and shows on my bank statements n he said they said he doesn't have a membership . I tell him multiple times to go cus it been paid for for a yr now he refuses. Well im definitely paying a visit and I'm not happy that everything is so messed up doesn't sound hard to do I been doing gyms for 20yrs never had this problem .. n I'm sure they won't care what I say so I'll just have to cancel and lose out on the money I gave them the past year it's January2024 and it still shows they charge my card monthly yet they don't allow him in ? I'm not paying for no one to go again I know I won't get my money back when I address this
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December 2023 by Warp Taxi
Dishonest, Predatory PromotionsMy wife and I were looking for a gymn, and saw that Gold's Gymn was running a promotion where we can try out the gymn for one month, esentially for free. We tried it, and towards the end of the month decided it wasn't worth the cost and canceled the membership. A week later, I found the gymn membership bill on my credit card.I emailed customer service to get a refund since they charged me after I had canceled my membership. They told me that I needed to cancel 30 days in advance ?So I had to decide if I liked the gymn after a single day? The advertisements and sales reps suggested the trial period was one month. So don't trust any of their promotions. Expect corporate to charge you the full price.
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December 2023 by Jeff's Uploads
TO THE OWNER:I appreciate your reply. However, the best way to restore my confidence in your gym is to use your email addresses to alert members right away about things such as classes being cancelled, or the closure of major facilities such as your pool, sauna and/or steam room. To date, and this is after you posted your reply, I have not received an email regarding the pool.Thanks,JeffIf I were just rating Gabe or Jasmine, I'd give 5 stars. But this is about a negative experience I had, so I'm only giving them 1 star.It takes me 30 minutes to drive to Gold's Gym in Simi Valley. I go there a few times a month because they have an outdoor pool.I went on Tuesday, 12/5/23, for my swim workout. I sat down on the edge of the pool to get in. It was COLD. I knew it was too cold to do my workout. As I was getting up, one of the women I know from swimming, who was getting into the Jacuzzi, told me the heater was broken.On the way out of the club, I stopped by the Front Desk. (Both Gabe and Jasmine were exemplary examples of excellent Customer Service, and for that I am grateful.)I asked Jasmine, the Manager, "Since you have the email addresses of members, why not send a notice to members that the pool isn't heated?" She explained that any emails that go out need to go through the Marketing Dept. She said they initially thought it would just be one day that the pool would be closed, but then they found out that parts had to be ordered so it would take longer.I told Jasmine that I understood what she was telling me. But even if the pool was only going to be down for a day, members should be alerted to that.In addition to the pool not being heated, the Sauna in the Men's Locker Room was closed.I'm 70 years old and I've worked for a variety of companies. It's always frustrating when "the higher ups" don't listen to the folks who their day-to-day jobs.If people like Jasmine are put into a management position, one would hope that Corporate has elevated them to that position because it is believed they have common sense and know what is best for their members/customers/clients.Gold's Gym, whether you feel it necessary for all email to be cleared through your Marketing Dept., or you let the managers of your gyms make a determination regarding notifying members they deem necessary, PLEASE consider alerting your members in a timely manner when issues regarding cancelled classes, and/or closed pools, saunas and/or steam rooms.
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November 2023 by Moriah Ingram-Gallegly
The Simi Valley Golds Gym is terrible for a multitude of reasons (lazy and incompetent staff, rude management, false advertising), but the reason I'm most frustrated about is the fact they advertise a kids club they don't actually have.Their website says they offer a kid zone. We drove 30 minutes away from our home gym (Northridge, which is awesome!) so we could bring our friend (who is a mom and couldn't find childcare today for her toddler). They currently advertise on their website that they offer this amenity when in reality they haven't provided the service for over a year. However, the front desk receptionist said we could still bring the toddler inside.Not even a few minutes later management flagged us down and kicked our friend out with her baby. Management followed her to make sure she left the building and didn't come back inside. Absolutely disgusting and inexcusable behavior. Based on reviews, this location is known for bullying people. After our visit today it's clear those reviews are very true.
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October 2023 by Robert Alcorn
Normally very friendly staff. Been going for years without issue. Clean, has everything you need. Can obviously get busy at times, but I'm always able to get my workouts done efficiently
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October 2023 by amin.musavikhah
It’s the nicest gym ever !Clean , full of energy, nice indoor out door area! Highly recommended
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October 2023 by John Jennings
Dishonest and disappointing!7 day guest pass is actually a single day pass.It’s a gimmick to get customers in the door then have them sign up for a membership on the same day.False advertising and only out for money rather than a culture of health.
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October 2023 by Sarmientos Sarmientos
It is one of the best places in the area. The place is very clean. The cleaning staff is excellent. The only thing is that the girl who is the manager of those at the entrance must improve her behavior towards the clients. At least she has had to deal with me a couple of times and she has a somewhat rude attitude. Everything else, including the facilities, is not good, only that they do need to renew a few machines.
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October 2023 by Mark Naccarelli (AZ Tech Pros)
This club makes it as difficult as possible to try out their facilities. Just tried to go in, get the 7 day pass and fill out all their check in information only to give me songs and dance about a $20 fee. Blah blah, blah.
