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March 2024 by Isaac Rodriguez
Was a good experience
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December 2023 by Jennifer Dineen
Tesla rental through insurance after mine was hit. Received with 55% battery, tire pressure warnings going off that tires too inflated, low fluid alarm going off for washer fluid, charger not in car just an empty bag, latest update not done so took me off the road 30min while it did that. I would be very careful to check all these things. They closed after I received so not much I could do but pull over and address all the alarms and find a charging station.
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September 2023 by Rich J.
Don't rent from here. Prepaid for reserved a car. Upon date of reservation, was told car was not available. I specifically reserved and PAID for a Tesla (no other alternative or similar model was stated in the email confirmation). Had to leave that very same day so had no other choice but to be given a lesser model. Was told I'd be compensated but those were all empty promises. Wouldn't rent from Hertz again just because of this experience. Share with your friends.
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August 2023 by James Baratone
I recently booked a large truck for our family vacation, explicitly requiring a vehicle that could seat five. Upon arriving to pick up the truck, I was presented with a single cab F150 which only accommodates three. I addressed the error to Farbod, expecting a constructive solution. Instead, he informed me that despite their efforts, no larger truck was available, without any prior notification to us.The lack of communication was disappointing, but what further soured the experience was his attitude - it was dismissive and lacked the expected customer service warmth.Turning to Hertz's 1-800 number for assistance also proved futile, leading to our reservation being canceled. Consequently, our family vacation was derailed as we couldn't fit in our own car.This was a deeply frustrating experience, and I'm extremely dissatisfied with the service. I hope no other family has to alter their plans due to such oversight and lack of professionalism.
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April 2023 by Steven Luna
I did an extension on my rental for 3 days on the Hertz website which reflected an additional $112 but when I returned the vehicle they charged me the $70 day rate for each additional day which made my extensions $210. They didn't want to refund me the additional $98 they charged and customer support was no help. Be careful with this money hungry establishment.
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December 2022 by Denis Ch
Very rude customer service. They had me to wait for half an hour to return a car and then told me we're closed. They were supposed to give me a ride back to my dealership but they ignored me and closed the door. Unbelievable and the worse experience I have ever seen with car rental companies.
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December 2022 by Joyce Reilly
Thank you very much for such great service,I really appreciate it YOU are very kind and nice ,
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October 2022 by Malisa Rust
The customer service was horrible. Farbod helped my mother and I and he seemed to hate women or our ethnicity. He kept talking down to my mother and I during our return and refused to talk to me at one point.Being a hardcore Hertz fan, it was difficult to deal with someone that was so rude to us throughout the process. Every question I asked, he referred to the 1-800 #. I let him know I spoke to Jackson on Monday and shared that he told us to speak with Yoon. He even wrote that on the contract. Farbod spoke down to us and said that Jackson doesn't work there and I must not have know who I was speaking too.Being in customer service, I'm floored at how disrespectful he was to us. I hope Hertz doesn't continue to employee someone that truly disrespects someone that isn't like him. No matter how nice I tried to be to help understand what we could do, he was still rude and disrespect. Hopefully, Hertz will put him in a role that doesn't involve people. Truly disappointed.Additionally, we were quoted $600 for a 10/12 return at the Simi Valley location. In addition to be talked down to, we returned the car on 10/12 prior to 4pm and were charged $1200. Very disappointing to be up charged and then treated like a 3rd class citizen. Hopefully, Farbod will not be in a customer service role as his does not like women.
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October 2022 by Malisa R.
The customer service was horrible. Farbod helped my mother and I and he seemed to hate women or our ethnicity. He kept talking down to my mother and I during our return and refused to talk to me at one point. Being a hardcore Hertz fan, it was difficult to deal with someone that was so rude to us throughout the process. Every question I asked, he referred to the 1-800 #. I let him know I spoke to Jackson on Monday and shared that he told us to speak with Yoon. He even wrote that on the contract. Farbod spoke down to us and said that Jackson doesn't work there and I must not have know who I was speaking too. Being in customer service, I'm floored at how disrespectful he was to us. I hope Hertz doesn't continue to employee someone that truly disrespects someone that isn't like him. No matter how nice I tried to be to help understand what we could do, he was still rude and disrespect. Hopefully, Hertz will put him in a role that doesn't involve people. Truly disappointed.
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July 2022 by Crystal T.
I rented a car from hertz last august, I received the car with less than half a tank, when the guy did the car check he said to return it the same way. Found out a week later they charged me an extra $121 for returning it with about the same amount of gas in the tank, called they said they would take care of it. I waited another 2 weeks, nothing. So I backcharged it through my bank, which gave them 30 days to reply. I won my case because they didn't reply. Went to pick up a rental last Friday only to be told I was on the "do not rent" list and when I called to ask they said I had a bill in collections that needed to be paid before I could rent again. No thanks, hertz on average is only cheaper by $30-50, I will not rent from them again.
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July 2022 by Lalli Sandoval
I have always had good experiences with Hertz, but this was the worst Hertz I have ever been to. Extremely rude and unprofessional. Will never return here. Please avoid at all costs!
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May 2022 by Dawn Alexander
I reserved a mini van months ahead to travel across country. They were expecting a mini van on an hour prior to my pick up but called another location for a minivan on back up just in case the one didn’t return. I really appreciated that they went out of their way to make sure I had a minivan ready to go when I got there. One man even took his time to show me the gadgets. I liked that. Everyone was friendly and professional. I was always an enterprise gal but now I’m a hertz gal too:) Thank you for a great experience.
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February 2022 by Rebecca M.
Jeff the porter was very helpful and friendly when helping me with a shuttle. David at the front was very patient, knowledgable and helpful. smooth process and Nick who was also there, made it a smooth transaction. No problems what so ever. would return for another rental as it was a easy process.
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February 2022 by Narek K.
Nick and crew were really helpful and met every need I had. Very friendly and fast service
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December 2021 by Debra de Luis
After renting at this location a few times, I can't think of a reason to look elsewhere. The vehicles are clean and run well, the prices are very competitive, the location is convenient, and staff are both friendly and professional. The only downside is the office is open limited days and times, so it's not for everyone.
