-
November 2023 by GERARD FRENSDORFF
Great selection of items. Needs quicker checkout process on busy days.
-
November 2023 by Lorisa R.
I recently had a somewhat disappointing experience at Hobby Lobby that left me feeling unsatisfied. While I have always enjoyed shopping at this store for its extensive craft supplies and home decor options, my most recent visit left me with mixed feelings.Upon entering the store, I was delighted to see a sign advertising a sale on a particular item that I had been eyeing. Excitedly, I made my way to the aisle where the product was located. However, when I reached the checkout counter, the cashier failed to apply the sale price to my purchase despite the sign clearly indicating the discounted rate.When I pointed out the discrepancy, the cashier informed me that the sale had expired. I must admit I was disappointed by this response. It would have been more professional if the cashier had mentioned the expiration date or at least offered an apology for the confusion. I let her know that she should at least remove the discount sign so that others don't experience the same confusion that I did.While I understand that mistakes happen and policies need to be followed, it is disheartening to encounter such a situation at a store I have come to trust. As a loyal customer, I believe it is important to have clear communication and transparency when it comes to pricing. It not only ensures customer satisfaction but also builds trust and loyalty.Despite this hiccup, I must commend the store for its wide range of products and the friendly and helpful staff I have encountered in the past. Hobby Lobby continues to offer an extensive selection of craft supplies and home decor items, which I appreciate as a creative individual. The store's clean and organized layout makes it easy to navigate and find what I need.However, I do hope that Hobby Lobby takes this review as constructive feedback and works on improving their communication regarding sales and expiration dates. It would greatly enhance the overall customer experience and prevent future disappointments.In conclusion, my recent experience at Hobby Lobby was marred by a lack of attention to the sale's expiration date by the cashier. While the store still offers a great selection of products and has generally provided a positive shopping experience in the past, this incident has left me feeling less enthusiastic about returning in the near future. I hope that Hobby Lobby takes this feedback into consideration and strives to improve their customer service in order to maintain their reputation as a trusted retail destination.
-
November 2023 by Cindy M
Customer service at its finest. Found what I wanted and even though on sale items aren't supposed to be placed on hold they did it for. Made my day and put smiles on my kids. The store is very well supplied and organized.
-
November 2023 by Massiel Olivero
Love this store!Everything goes so quick before the season even begins.
-
November 2023 by Di Hickman
Hobby lobby is more and more like home goods and less like a craft store. I don't like it. Their crafting section is getting smaller and smaller. I guess it's forcing me to use my circuit more ... And shop less...
-
November 2023 by Deanne H.
Good store- large selection of items for holidays and decor. Largest selection of mirrors and various containers. Wish there was a larger selection of fabrics. Prices are fair and customer service is ok. Wouldn't be my top crafting store choice but serves a purpose when needed.
-
October 2023 by Breanna G.
I wish I could give this location a good review. But the manger Chris is something else rude to his employees and calling them out on the sales floor in front of customers. He called out one of his employees today right in front of me & it was a very awkward feeling & I could tell the employe felt uncomfortable as well she was shaking while she was ringing me up & kept saying sorry. Chris (manager) work on your customer service and mostly treat your employees better.
-
October 2023 by Katrina R.
This Hobby Lobby location is pretty nice. The selection is good imo, I really like how they have dollhouse related items. I can never find those at other crafting stores so that's mainly what I come here for. The prices of the dollhouse items is pretty typical so I'd say of average value. I never see workers to ask for help but usually when I go I know what I need so that doesn't matter to me as much. However, the lines and checkout take a long time. They don't have a typical checkout process so the workers have to type in each code individually which is a pain to the customer and I'm sure the employees as well. The design of the store is kinda ugly. It reminds me of a warehouse. I personally prefer Michael's or Joann's but for dollhouse items I come here.
-
October 2023 by Michael G.
Products may be abundant, with a wide selection across all imaginable hobbies and crafts. If the staff had abundant customer service, this place would be GREAT. Allowing returns at the register while the line is snaking along the aisles wastes time and creates more in-line frustrations. The cashiers move like old motor oil, with just as dark and unwelcoming attitudes. The manager appeared RACIST as she moved along the lines, selecting people behind me with WAY more merchandise to purchase. The ultimate insult was when I handed my money to the cashier, and she placed my change on the counter as if my presence disgusted her. I'm NEVER going back to this establishment. People of color, STAY AWARE and avoid this place like the PLAGUE.
-
September 2023 by Al Vidal
Lots selections and friendly workers. Very clean store. Well lit. Checkout is efficient.
-
September 2023 by Kathy P.
As always every employee I encountered was very nice. I bought some fabric and the young lady was excellent. I needed some help with the amount and she figured it out for me. The check out associate was also very friendly and prompt. Hobby Lobby always has great deal so I feel like I'm saving money I would highly recommend the Simi Bslly Hobby Lobby
-
August 2023 by Julio Trana
So this was my first time stepping into.a hobby lobby. Went with my wife and youngest. We went in looking for a frame, we left with endless amounts of arts and craft equipment. I will be a regular for sure. Lots of helpful staff
-
July 2023 by Carmen L F.
I struggle a lot to get the fabric I needed, it got cancelled twice online. When I did a "special order" they did not even had it ready. First piece of fabric they gave me the store discount, but for this order they refused to give it. I wasted a lot of time in the process. I would say that their service is not as good as it should be.
-
May 2023 by Abby
I try to walk in to buy 1 thing, I usually walk out with more items than I expected or needed, and spend too much time looking at stuff I wish I could buy! ?
-
May 2023 by Bella Santi
My toy store I love it. Town's of amazing merchandise they have everything and I mean everything I love itThere have a plenty of parkingcostumer service could be better.
